InMoment XI
FEBRUARY 9, 2024
It’s driven, in part, by product innovation. The automotive industry is in the midst of a huge transformation. Advancements in electric vehicles are leading to increased adoption, and concepts that were once pipe dreams—such as connectedness and autonomous vehicles—are becoming a reality.
Experience Investigators by 360Connext
JANUARY 23, 2024
Unlock the secrets to a customer experience that’s both innovative and effortless. On this episode of Experience Action, Jeannie Walters peels back the layers on how to introduce new features and services without overwhelming your customers.
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CSM Magazine
MAY 9, 2024
However, conservative thinking can sometimes stifle innovation. Building a Unified Customer Engagement Platform Guillaume Faure, Solutions Manager at Sabio, highlighted the growing importance of unifying contact centres, CRM, AI and data management and analysis into cohesive platforms. Re-imagine your customer journeys.
Experience Investigators by 360Connext
MARCH 3, 2020
Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. CX teams spend months on a journey map only to have a beautiful poster on the wall that only tells part of the story. Fix what’s broken.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
CloudCherry
JULY 23, 2019
In our last post, we discussed three common pitfalls companies encounter in their customer journey marketing (CJM) initiatives: little support from the C-suite, a short-sided view of the end goal, and limited customer perspective. Along the way, you’ll start to uncover trouble spots in the customer journey.
InMoment XI
SEPTEMBER 28, 2022
In 2019, I published a college textbook, “Business Creativity and Innovation: Perspectives and Best Practices”, which is now being used at several universities including in my classes as an adjunct professor at the University of North Florida. 3 Areas Where Human Expertise Makes a Valuable Contribution to Customer Experience.
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