CSM Magazine

AUGUST 22, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing. Highlight What They Do Well.

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Seminar Customer Service Call Center Workshop 45

Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

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Seminar Customer Service Call Center Customers 61

Steve DiGioia

JUNE 26, 2023

We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments. We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on certification courses signaling to our peers our “expertise”.

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Seminar Customer Centricity Culture Metrics 78

CSM Magazine

APRIL 12, 2021

Healthcare isn’t only about giving aid to people in need of medical attention, but it’s also a part of the customer service industry. Despite this, you must never treat your patients as pure customers. When you say customers, you’re implying that these individuals are simply there to buy products from your establishment.

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Customer Service Healthcare Seminar Entertainment 98

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. The standard level of customer service at most modern companies is reactive. Image that you’re a manager at a hotel.

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Leadership Customer Service Seminar Hospitality 68

Steve DiGioia

FEBRUARY 2, 2016

After all the money is spent, the seminars are attended and advice books read, what’s left? Here are my… 6 Customer Service Facts for Every Business. ~~~~~~~~~~~~~~~~~~. “ I recognize that my paycheck comes from the customers who buy my product or service.

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Customer Service Seminar Customers Books 98

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

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Customer Service Training Customer Service Seminar E-support 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

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Customer Service Training Customer Service Seminar E-support 52

Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Be Gumby – A fun and memorable customer service. The “Easy” Customer Experience.

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Customer Service Customer Service Training Seminar Return on Investment 91

Magellan Solutions

SEPTEMBER 5, 2021

By phone, inbound and outbound phone service give a variety of options to you and your consumers. . The traditional approach of telephone-based customer support is known as inbound customer service. A customer contacts your business with a service request or a question. . Inbound Services.

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Customer Service Call Center Seminar 2013 40

Customer Bliss

MAY 31, 2018

In today’s episode, I speak with Antonio Susta , Head of Customer Experience and Customer Service at The Linde Group , a world leading supplier of industrial, processes and specialty gases. . During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience?

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B2B Seminar Leadership Workshop 107

Magellan Solutions

AUGUST 16, 2023

While our business emphasizes retaining the customer front-liners, we also need to spend much time keeping everyone happy – from sales, help desk , and customer service to accounting and billing support. Connect with customers Constant customer communication is one good way to build customer loyalty and care.

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CSM Magazine

APRIL 9, 2019

Rick Conlow gained some key lessons from a customer service survey conducted at the Mall of America. As I held a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. 5 Customer Service Lessons. So will your boss!

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Customer Service Seminar Workshop Leadership 45

CSM Magazine

MARCH 18, 2020

If there is one thing today’s consumer expects, it would be excellent customer service. This holds true in both the business and private sectors, but unfortunately, many customer service call centers leave a lot to be desired. There are several ways in which your customer service call center can approach training.

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Call Center Customer Service Seminar Customers 52

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.

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Contact Center 2024 Seminar Insights 52

Up Your Service

FEBRUARY 5, 2020

Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever.

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Workshop Leadership Seminar Events 52

CSM Magazine

FEBRUARY 16, 2023

From customer service agents to sales professionals, there are many types of client-facing roles in the workforce. These roles involve interacting directly with customers or clients to provide advice and assistance. Below are 10 examples of client-facing roles that exist in various industries.

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Seminar Customer Service Representative Hospitality Retail 52

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

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Customer Service Training Customer Service Seminar Banking 58

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

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Seminar 2019 Net Promoter Score Contact Center 8

Magellan Solutions

JANUARY 7, 2024

Telemarketing is an array of many services. Here are a few of the most common services businesses available. Lead Generation Lead Qualification Appointment Setting Telesales Seminar and Webinar Registration And many more Businesses embrace these services because they help them increase their sales.

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Seminar Call Center Telecommunications Hospitality 52

CSM Magazine

DECEMBER 17, 2020

Customer service expert Jeff Mowatt has created a list of Top 10 telephone turnoffs to avoid – or risk alienating your colleagues and clients. I’ve made literally thousands of calls over the years and – since I pay particular attention to customer communication – I’ve created a list of Top 10 Telephone Turnoffs.

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Seminar Books Article Customer Service 98

Magellan Solutions

OCTOBER 17, 2023

So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Inbound call center outsourcing is a cost-effective solution that enables businesses to deliver superior and customized service to keep customers from straying to competitors.

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Call Center E Commerce E-support Telecommunications 52

CSM Magazine

AUGUST 4, 2023

These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts. UGC serves as authentic and genuine testimonials from real customers, which can build trust and credibility for the brand.

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Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

JANUARY 29, 2021

You can do the same and improve your customers’ experience. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Get to know the customer personally. You wouldn’t have a contact center if you had no customers to start with.

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Contact Center Call Center Seminar Article 95

Thematic

JANUARY 2, 2019

Providing amazing customer experience and customer service is not as hard as we make it seem. In the simplest form, excellent service is the result of treating customers with courtesy and respect. Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy.

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Engagement Customer Experience Seminar Contact Center 98

TechSee

FEBRUARY 23, 2021

However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. The technology not only reduces costs and customer churn but also helps build long-term customer loyalty.

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2022 Contact Center Exceptional Customer Service Seminar 109

CSM Magazine

JANUARY 30, 2020

For the 2020 instalment, your free ticket for the Customer & User Experience Expo will also give you unprecedented access to the Call & Contact Centre Expo as well as the debut launch of the Smart Communication & Connected Business Expo! So, what are you waiting for?

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User Experience 2020 Seminar Innovation 52

Myra Golden

AUGUST 1, 2016

It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

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Seminar Webinar Download Customer Service 69

BirdEye

JULY 5, 2023

Excellent customer service The key to providing top-notch or stellar customer service is knowing your customers and their wants and needs. Build your relationship marketing strategy with customer satisfaction at its core and employ all tactics to make sure everything is perfect.

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Marketing Social Media Loyalty Programs Customer Retention 98

Magellan Solutions

JUNE 11, 2021

Transcripts that will be published online or converted to captions, such as podcasts, seminars, and documentaries. Projects that are critical to making business decisions, like conference calls and annual meetings. Magellan Solutions have dealt with many foreign partners. Often used for: Conferences. Intelligent transcription.

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CSM Magazine

MAY 29, 2018

Jeff Mowatt explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success. Or do they take the opposite approach and treat customers condescendingly? We don’t want customers to view us as service providers.

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Seminar Books Article Customer Service 55

Myra Golden

AUGUST 1, 2016

It’s also not about employees being a doormat, giving in to customer demands or escalating to a supervisor. This video, an excerpt from my customer service eLearning suite, is about how to take assertive control, create calm and pre-empt escalations. Watch this 7-minute video here. Myra Golden’s Full Access.

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Seminar Webinar Download Customer Service 61

Myra Golden

JUNE 13, 2017

She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! .

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Workshop Seminar Customer Service Engagement 55

Myra Golden

APRIL 15, 2019

I end all of my customer service workshops by asking participants to write down three words. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Start, Stop, and Continue. Want to improve your effectiveness? Last year I had the client from hell.

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Service Untitled

MARCH 28, 2012

In the midst of arguments on the Affordable Health Care programs, it is interesting to delve into this year’s Medicare push for improved customer service in the hospital venue. They are demanding the entire hospital staff attend customer satisfaction seminars.

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Hospitality Customer Service Seminar Customer Service Representative 49

Magellan Solutions

FEBRUARY 4, 2021

Telemarketing is an array of many services. . Here are a few of the most common services businesses available. Seminar and Webinar Registration. Businesses embrace these services because these help them increase their sales. If not, it helps them make sound and informed decisions about which customers to call.

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Seminar Call Center Telecommunications 2024 52

Customer Enthusiast

DECEMBER 9, 2014

In one well-known Stanford University study, in the absence of follow up, within 30 days participants forgot 95 percent of what they were exposed to during a training seminar. Then, in August, we ran a fun customer service contest where we had employees submit their best customer service stories.

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Seminar Retail Books Customer Service 63