SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. events, marketing, client presentations). Apply here: [link].

Customer Success 19

Customer Success Roadmap Presentation ROI 19

SmartKarrot

OCTOBER 10, 2022

Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities. Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Trimble Inc.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Gainsight

MARCH 21, 2023

If you missed it, fear not—here are my key takeaways from this incredible event. The only way to measure success is to have a clear metric for success. It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization.

ROI 52

ROI 2023 Roadmap Metrics 52

CSM Practice

OCTOBER 10, 2018

All About the Customer Success Performance Indicator . This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

ClientSuccess

APRIL 20, 2017

Paul Pizza is a veteran in the Customer Success space with his experience starting in the late 1990’s when most didn’t even know what the term meant. Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service.

Customer Success 40

Customer Success Net Promoter Score ROI B2B 40

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

FEBRUARY 3, 2021

Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle.

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

SmartKarrot

JANUARY 5, 2021

Apply here: [link] Role: Director, Customer Success Location: Redwood City, CA, US Organization: TigerGraph As a Director of Customer Success, you will be responsible for mapping customer journeys according to business goals throughout the onboarding and deployment process. Apply here: [link].

Customer Success 10

Customer Success Consulting Roadmap Government 10

Solvvy

JULY 13, 2022

Most customer service requests ebb and flow. After you introduce new services or features, or seasonal events like Black Friday Cyber Monday a higher volume of support tickets. Automating customer service is creating processes that reduce the work that humans do to provide answers, advice, or assistance to your customers.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

Customer Success 10

Customer Success Roadmap ROI Workshop 10

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer.

Customer Success 10

Customer Success Consulting Roadmap Government 10

Wootric

AUGUST 29, 2018

“Customers with the best past experiences have a 74% chance of remaining a member for at least another year.” — Harvard Business Review. Plus, qualitative customer research leads to making data-informed decisions that streamline product management, ensure customer success, and make marketing and sales far more efficient.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Customers 65

Alida

SEPTEMBER 22, 2016

In her session on increasing member engagement, Kelly Gartshore, VP of customer success at Vision Critical, said that companies need to create an engagement plan a few months in advance. Unearth new revenue streams from customer feedback. Get more ROI out of your content. Develop an engagement plan.

2016 267

2016 Innovation Marketing Insights 267

Retently

FEBRUARY 21, 2024

A successful survey design involves strategic placement, timing, and simple multiple-choice questions to increase participation and the accuracy of collected data. survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments.

Social Media 78

Social Media Advertising Events Insights 78

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. How did you get started in Customer Success?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

inSided

OCTOBER 1, 2022

According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. For the Cognite hub, that included: New customer welcome pack : what to expect, CS team plan in first 30 days, access to onboarding documents.

Document 52

Document Customer Journey Customer Success Events 52

Totango

SEPTEMBER 3, 2021

These meetings can play a crucial role in the overall health and success of your customers, but they can also be very difficult to plan and execute. . In a recent poll, we asked Customer Success professionals what their top challenges were when it came to performing QBRs. Creating a Customer Success Plan.

Roadmap 98

Roadmap Customer Success Metrics Engagement 98

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Practice

DECEMBER 4, 2020

Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Irit Eizips: Hello my customer success friends, Irit Eizips here from CSM Practice, a customer success consulting firm.

NPS 69

NPS Customers Customer Success Measurement 69

Gainsight

AUGUST 10, 2020

Imagine how excited I was last year when Gainsight and over 60 of the top Customer Success executives in the world decided to pay us a visit for the 2019 Pulse CxO Summit. Every year, the CxO Summit is one of the most anticipated events in the industry. Knowing that you are heard is one of the best feelings as a customer.

Leadership 59

Leadership 2020 Events Customer Success 59

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. However, one-on-one consulting has some downsides.

Seminar 52

Seminar Webinar Document Consulting 52

ClearAction

AUGUST 6, 2019

Customer insights from CRM and the Sales team inform the rest of Marketing about what customers want to know and learn about. In turn, processes are in place to make sure field events deliver this, tailored by customer persona. Their work is guided by unified customer profiles, at aggregate and individual customer levels.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Your customers might feel a stronger bond with your brand, which could improve their loyalty. But that’s not enough.

Feedback 94

Feedback Social Media Net Promoter Score NPS 94

Pointillist

AUGUST 14, 2018

Sophisticated customer journey analytics platforms with highly visual interfaces can help you discover real journeys in minutes, simply by dragging and dropping relevant ‘customer events’ on to a journey canvas. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. Spread the Word About Your Successes.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

SmartKarrot

JUNE 23, 2020

This brought its own challenges beyond just delivering cracking products – how to optimize users’ ROI, increase loyalty and renewal, up retention, reduce churn… how to keep the customer happy with your services so that his customer journey is sans any bottlenecks, and he stays with you for life. . A clear product roadmap?

Roadmap 10

Roadmap Events ROI Entertainment 10

Pointillist

JULY 25, 2018

Executive Sponsor – The Executive Sponsor will likely consider the customer journey analytics project useful if it positively impacts important business metrics (such as revenue, retention, upsell etc.) and delivers meaningful ROI. Thinking in Events The fundamental data type for customer journey analytics is the event.

Customer Journey 43

Customer Journey Events Metrics Government 43

Totango

SEPTEMBER 9, 2022

These meetings can play a crucial role in your customers’ overall health and success. In a recent poll, we asked customer success professionals what their top challenges were for performing QBRs. Keys to engaging customers during your QBR. How to create a customer success plan. Demonstrate ROI.

Presentation 19

Presentation Metrics Customer Success B2B 19

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Conversions are a direct indication of a business’s social media ROI. Day 20: Share a customer success story or case study on Twitter.

Social Media 93

Social Media Measurement Metrics Brands 93