McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. Here are six insights and two of the most important themes I took away from the event: But as always, there were a few key takeaways that stood out for me. But as always, there were a few key takeaways that stood out for me.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

2022 52

2022 Social Media 2023 Roadmap 52

Retently

FEBRUARY 21, 2024

survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts.

Social Media 78

Social Media Advertising Events Insights 78

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Gainsight

MARCH 21, 2023

If you missed it, fear not—here are my key takeaways from this incredible event. It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization. The only way to measure success is to have a clear metric for success.

ROI 52

ROI 2023 Roadmap Metrics 52

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Link In Bio : We have been gathering feedback on the ‘Link in Bio’ feature which we believe will help you better demonstrate your social ROI. Save Your Spot!

2021 52

2021 Webinar Roadmap Omnichannel 52

SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Keep your surveys targeted on a certain feature or event.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Oracle

SEPTEMBER 19, 2018

Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Note that event details are subject to change. Fostering Lasting Loyalty Through Seamless Integration.

2018 49

2018 Sales Roadmap Loyalty 49

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Oracle

AUGUST 6, 2019

In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 68

Roadmap Return on Investment Advertising ROI 68

Totango

SEPTEMBER 3, 2021

Then, you’ll create a roadmap for the next 90 days. Here are three tips for pulling relevant data for your QBR: Demonstrate ROI. Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations. A very clear list of the goals and KPIs for the next quarter.

Roadmap 96

Roadmap Customer Success Metrics Engagement 96

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers.

Consumers 40

Consumers Insights Webinar Hospitality 40

Solvvy

JULY 13, 2022

After you introduce new services or features, or seasonal events like Black Friday Cyber Monday a higher volume of support tickets. Once you’ve set a goal of automating some element of your customer service, the next step is to develop a roadmap to get there. Most customer service requests ebb and flow. Automation Cons.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around. Customer Success Around the Web.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

Confirmit

MAY 16, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers.

Consumers 40

Consumers Insights Webinar Hospitality 40

inSided

OCTOBER 1, 2022

According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. Make community your “cover sheet” or the central entry point for your customers to find the content, knowledge, events, answers, or whatever they are seeking.

Document 52

Document Customer Journey Customer Success Events 52

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

2023 52

2023 Demo Innovation Entertainment 52

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Events Presentation 60

SurveySparrow

FEBRUARY 2, 2021

Set a Clear Employee Experience Roadmap . Sustained results and success from your employee recognition programs can happen only when you have decided on the employee experience roadmap for your teams as a leader or manager. It’s a long-term process that involves various small steps but gives an outstanding ROI.

Roadmap 52

Roadmap 2021 Employee Experience 2020 52

Gainsight

AUGUST 10, 2020

Every year, the CxO Summit is one of the most anticipated events in the industry. As always, our incredible Corporate Events team was up to the challenge, and I was excited to have the opportunity to be a part of the “tiger team.” . We are so happy we leaped to bring this event everywhere and into our attendees’ homes.

Leadership 59

Leadership 2020 Events Customer Success 59

SmartKarrot

SEPTEMBER 28, 2022

Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Product to create a product feedback loop that makes the customers feel heard and helps them understand their impact on the roadmap. events, marketing, client presentations).

Customer Success 19

Customer Success Roadmap Presentation ROI 19

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI. The impact will go beyond “Go-Live” events and affect churn, health scores, and LTV.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

SmartKarrot

OCTOBER 10, 2022

Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Drive the renewal process by collaborating closely with team members managing renewals, including all backend service updates, and expansion opportunities.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

Alida

SEPTEMBER 22, 2016

Jason Minser, director of customer research at the Washington Metropolitan Area Transit Authority, said that some of his most effective engagement activities included photo competitions and face-to-face events (like the anniversary of your insight community) because they reinforced the sense of community and camaraderie.

2016 267

2016 Innovation Marketing Insights 267

Wootric

AUGUST 29, 2018

But, it can also mean sending surveys that include long-form response fields, or building quicker in-app surveys into your roadmap to uncover moments of friction. Check in with event trigger-based surveys. The surprising ROI of great customer experience (and the terrible cost of bad CX). Intercom for targeted in-app messaging.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Customers 65

ClearAction

AUGUST 6, 2019

In turn, processes are in place to make sure field events deliver this, tailored by customer persona. The cycle continues by using Field Marketing events to learn about customers — their pain points and their business overall and how they’re measuring success. Acquisition Addiction’s Impact on Customer Experience ROI.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Conversions are a direct indication of a business’s social media ROI. In order to do that, you need a social media marketing plan.

Social Media 93

Social Media Measurement Metrics Brands 93

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

2020 80

2020 Customer Success Chief Customer Officer ROI 80

Retently

AUGUST 26, 2019

There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Having a dedicated team engage with existing clients at the booth or throughout the event will help a lot. But that’s not enough.

Feedback 94

Feedback Social Media Net Promoter Score NPS 94