Wed.Jan 12, 2022

9 Guiding Principles for Doing Startup Customer Service Well

Help Scout

Follow these nine startup customer service tips to get started creating an excellent experience for your prospects and customers. Read the full article

2022 87

Designing Your Customer Success Executive Sponsor Program

ClientSuccess

Building a customer team can sometimes include trial and error. From your internal side, you need people on your team who understand the product, your customer’s goals, and what they are trying to achieve with your solutions.

2022 86
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Keep Subscribers Coming Back with These Top 5 Omnichannel Campaigns

Blueshift

Imagine this: you’re a marketer who’s trying to sell a streaming service or social media platform to a goldfish. Sounds tricky, right? Considering the theory that’s been swirling around the past few years — that humans now have an eight-second attention span.

2022 82

CEO’s Guide to Growth Through Ease of Business & Ease of Work

ClearAction

CEO’s Guide to Growth Through Ease of Business & Ease of Work Lynn Hunsaker. Customer-centered management is straightforward business sense,” declared the first article 1 in this six-part CEO’s Guide to Growth series.

2022 62

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

4 Signs Your Contact Center is Ready for Digital Transformation

Upstream Works

The demands facing contact center systems are getting more complex and more varied than ever before.

2022 78

More Trending

6 Customer Service Training Ideas for Improving Agent Engagement

Stella Connect

Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement.

2022 52

How to drive product-led growth in enterprise software

West Monroe

Enterprise software is rapidly moving away from the traditional sales-led growth model. It’s being replaced by product-led growth, where the primary mechanism to acquire, activate, and retain customers is largely embedded into the product’s function.

2022 52

The Omnichannel Experience – What the Heck Does That Mean??

Shep Hyken

There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos.

2022 64

The Big Fail: Why Are You Not Listening to the Voice of Your Product?

Beyond Philosophy

What would it be like if your printer sent you an email to let you know it needed ink? Or if your car could tell you that you need to take it in for transmission service? Or if your refrigerator could tell the repair professional what was wrong with it before you ever said a word?

2022 78

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Top 3 Ways to Calm Angry Customers

Myra Golden Media

I had an inspiring video meeting with a long-term client I started working with in 2018. My client is now at a new company, and she reached out for de-escalation training. It turns out I’m already working with her new company for de-escalation train-the-trainer.

2022 68

How to bring empathy to your customer experience strategy

Natalie Petouhof

Original Article Published on Martech.org by Kim Davis. You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. Yet they’re not on the balance sheet and we don’t design experiences to maximize their potential.”.

2022 52

Jan 12 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care.

2022 83

The FCC’s Reassigned Numbers Database: A Good but Limited First Step

CSM Magazine

Savvy customer service managers know the substantial compliance risk created by any communication that goes to the wrong recipient under the Telephone Consumer Protection Act. Robert McKay, SVP of Risk Solutions for Neustar , looks at the recently rolled out Reassigned Numbers Database (RND).

2022 52

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

The Big Fail: Why Are You Not Listening to the ‘Voice of Your Product’?

Beyond Philosophy

Proactive is a key word for me for the future of experiences and customer strategy. Anticipating the needs of your customers is going to be the next level of exceeding their expectations. However, to be proactive, you need to add a new voice into the mix with the “Voice of the Customer (VoC).”

2022 78

Encouraging Support Teams To Write Help Docs

Help Scout

This Ask Help Scout column includes advice on getting your customer service staff interested in writing more help documents — and creating space for them to do so. Read the full article

2022 56

Do Your Professional Goals Conflict With Your Strategic Purpose?

One Millimeter Mindset

How well do your professional goals complement your sense of strategic purpose? Is your professional glass half empty or merely half full? Consider that your strategic purpose is changing. It is time to re-write your Strategic Professional Purpose Playbook, together with me. .

2022 73

How Service Still Beats Price In Certain Industries

CSM Magazine

The way we shop for products and services has changed drastically over the past few years. Whereas in the past, customers had a limited range when searching for deals, online shopping makes price comparisons incredibly easy. This has led to many companies approaching pricing as a race to the bottom.

2022 52

Driving Business Value with Contact Center and UC Integration

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

10 Best Poll Everywhere Alternatives (with Free Trials + Pricing)

SurveySparrow

Looking for Poll Everywhere alternatives? . In this article, we’re covering ten of the top Poll Everywhere competitors to help you zero in on the audience response software that best fits your needs. . Ten Top Poll Everywhere Alternatives & Competitors . SurveySparrow. Typeform. Quizizz.

2022 52

7 Best Practices for Screener Writing

2020 Research

7 Best Practices for Screener Writing. Download Our Latest Guide. Finding the right respondents is crucial to any research engagement but compiling the most representative global sample requires that your recruitment efforts are comprehensive.

2022 52

Alchemer Raises Commitment to Security and Privacy, Completes SOC 2® Type 2 Examination

SurveyGizmo

Global leader in survey, customer experience, and VoC technology completes rigorous audit demonstrating commitment to security, privacy, and regulatory compliance.

2022 52

Uncover New Customer Insights with Customer AI

Playvox

Across business functions, the contact center has undergone more dramatic change than most during the past two years.

2022 52

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

Four Digital Experience and Commerce Trends That Shaped 2021

Merkle

2020 was the year marketers stood up ecommerce and digital experiences at lightning speed, and in 2021, marketers were challenged to make every interaction online and offline seamless.

2022 60

A Step-by-Step Guide on Writing Compelling Product Launch Emails for Customers (Examples Included)

SmartKarrot

Imagine you have designed a beautiful dress, worn it, and then sat in a room without anyone getting a glimpse of it! Would you get appreciated for the design or how well the dress fits you? No right! Now, let us replace the dress with a product.

2022 52

5 Customer Success Manager Interview Questions & How to Answer Them

Totango

Being a Customer Success Manager (CSM) can be an extremely rewarding career. A CSM works hand-in-hand with customers, guiding them through the customer journey and fostering a positive connection.

2022 85

Top 10 Tips for Creating a Robust Product-Led Growth Strategy

SmartKarrot

If you are into selling a B2B SaaS product, then chances are you might have come across the term – Product-Led growth. The question is, what exactly do you mean by it? Let us try to search for answers to these questions in this write-up. .

2022 52

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!