Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Happy or Not

FEBRUARY 26, 2024

Building genuine customer loyalty that keeps customers engaged and supports your marketing efforts is about the emotional connection that encourages customers to return repeatedly. For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Gamified Loyalty Programs The world loves games, and e-commerce is no exception. Gamification is like the sprinkle of excitement atop the cake of shopping.

E Commerce 52

E Commerce Loyalty Engagement Customer Engagement 52

InMoment XI

JANUARY 4, 2024

But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty. These two types of experiences are equally important in cementing customer loyalty and improving the overall experience that is associated with your brand. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Social Media NPS 260

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. Pay with points is trending upward in loyalty marketing for three main reasons. That’s in contrast to being offered a restricted set of inventory items for redemptions via a members’ portal (i.e.,

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Currency Alliance

OCTOBER 12, 2020

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

QuestionPro Audience

JANUARY 3, 2017

In order to best accommodate travelers, airlines offer several additional services where travelers can upgrade their seats, access airline exclusive lounges, and purchase in-flight food and entertainment. However, airlines are losing the opportunity to extend loyalty programs through food and beverage services.

Airlines 60

Airlines Loyalty Brands Entertainment 60

Currency Alliance

JUNE 1, 2020

This isn’t just a casual observation, but a sign of a widespread consumer trend which every loyalty marketer should be thinking about. to keep entertained and occupied.”[ii]. Loyalty marketing is a mix of science and art, but in its most basic form, loyalty programs are a value exchange. Re-evaluating the value exchange.

Loyalty 72

Loyalty Consumers Marketing Loyalty Programs 72

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

Think Customers

JULY 5, 2016

One of my favorites is the convenience fee that's levied when ordering concert or other types of entertainment tickets online. On the flip side, consider the goodwill and loyalty that's generated when a company provides assistance to a customer at no charge. Or when a hotel charges separate WiFi fees for each device that's used.

Loyalty 58

Loyalty Entertainment Hotels Banking 58

CSM Magazine

JANUARY 2, 2024

Casino websites with focus on high roller players gather information through various channels including loyalty programs, online interactions, and on-site activities. Collaboration with Entertainment Partners High rollers seek more than just gaming; they desire a holistic entertainment experience.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

C3Centricity

MARCH 12, 2024

Today’s consumers are inundated with choices and information, making them more selective about where they direct their attention and loyalty. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

Oracle

JUNE 10, 2019

It’s hard to imagine a person who doesn’t carry a couple of loyalty cards in their virtual wallets these days. If a one-size-fits-all formula of a successful marketing strategy existed, then a loyalty program would be one of the most important variables in it. Common types of loyalty programs. Fee-based program.

Loyalty Programs 49

Loyalty Programs Loyalty Entertainment Touchpoint 49

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Brilliantly, Voxi has spun this very feature into a loyalty driver.

Magazine 52

Magazine Loyalty Innovation 2020 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Outstanding customer support contributes to a casino’s credibility, and impacts player satisfaction and loyalty.

Multi-Channel 52

Multi-Channel Entertainment Social Media Loyalty 52

Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D.,

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

CSM Magazine

FEBRUARY 15, 2024

Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. Whether it’s through interactive digital platforms or transcendent experiences at concerts and events, Swift designs unforgettable moments that resonate and foster a deep sense of loyalty among her fans.

Engagement 52

Engagement Entertainment Events Connections 52

ShepHyken

MARCH 28, 2022

What Today’s Guests Really Want When It Comes To Hotel Loyalty Programs Might Surprise You by Ellis Connolly. Hospitality Net) Why do so many hotel loyalty programs fail? My Comment: Here’s an interesting take on loyalty programs. While the article is an entertaining rant on the topic, it makes a good point.

Article 65

Article 2022 Loyalty Programs Customer Service 65

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. Customer loyalty Vs ROI: Why the metrics of Digital Marketing are changing by Michael Bush.

Article 111

Article E Commerce 2021 Customer Service 111

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

Playvox

JUNE 26, 2018

Many companies have figured out that having fun—sometimes called gamification—with the sales process can lead to greater loyalty and a better overall experience. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Entertainment 40

Entertainment Customer Experience Call Center Innovation 40

CSM Magazine

APRIL 25, 2024

Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty.

Social Media 52

Social Media Multi-Channel Touchpoint Customer Centricity 52

Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. By keeping the needs of customers at the center of managerial focus, companies will be able to maintain customer loyalty.

Loyalty 59

Loyalty Airlines Leadership 2021 59

BlueOcean

OCTOBER 4, 2022

If the plane doesn’t fly, I don’t care about the inflight entertainment… CX should be the same,” she says. When it’s streamlined, each customer immediately has “heightened loyalty and purchasing power.” “Two thirds of companies,” she says, “compete solely on CX.”. There are two specific ways to ensure you’re winning that competition.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

BirdEye

MARCH 15, 2024

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings. Doing this leads to increased loyalty and engagement.

Social Media 67

Social Media Entertainment Insurance Metrics 67

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses. Losing customers in this way can severely damage a site’s delicate reputation.

Sports 52

Sports Customer Satisfaction Entertainment Customer Retention 52

inmoment

SEPTEMBER 19, 2019

Future proofing starts with combining guest and loyalty data. Companies that leverage CX technology to staunch today’s problems are well-positioned to keep them from popping back up tomorrow. The only way to truly future-proof an experience, though, is to stay proactive. .

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

Experience Investigators by 360Connext

JANUARY 14, 2016

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. How many moments do we give to social media, Buzzfeed, Candy Crush, etc?

Entertainment 241

Entertainment Social Media Consulting Customer Experience 241

ShepHyken

MARCH 14, 2022

The New Reality of Loyalty: Consumers Want Brands To Earn It by PRNewsWire. MarTech Cube) Amid ever-rising consumer expectations, supply chain disruptions, and less access to third-party data, Yotpo’s annual State of Brand Loyalty survey reveals just how hard brands have to work to earn loyalty that drives positive business outcomes.

Article 73

Article 2022 Customer Service Call Center 73

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. Whilst subscription rates remain low for the various cloud services, exclusive research from Maru’s Entertainment and Technology group suggests that the industry is set for serious expansion over the next few years.

Entertainment 76

Entertainment 2022 2014 2017 76

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. B2B Blog Customer Engagement Customer Experience Featured customer service Education leadership linkedin loyalty membership webinars'

2015 247

2015 Webinar Entertainment Leadership 247

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. By answering questions or providing helpful information related to their products or services, companies can position themselves as authorities in their field, which can lead to increased trust and customer loyalty.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

CSM Magazine

MAY 17, 2024

A business can offer promotional products to customers or other parties to expand brand awareness, bolster customer loyalty and increase sales. Sports and Entertainment Sports apparel is a great fit for the sports industry, as it’s relatively inexpensive and apparel has lots of space for brand logos.

Apparel 52

Apparel Automotive Sports Wireless 52

CSM Magazine

AUGUST 8, 2023

So, in this article, we’ll delve into six robust strategies that can help businesses nurture enduring customer loyalty on TikTok. This not only fosters loyalty but also results in a plethora of authentic content showcasing genuine experiences with your products or services. Let’s dive right in!

Customer Satisfaction 52

Customer Satisfaction Advertising Entertainment Social Media 52

CSM Magazine

MAY 15, 2023

By integrating QR codes into advertisements or in-store displays, retailers can offer exclusive discounts, loyalty rewards, or targeted product recommendations to customers who scan the codes. Personalized Marketing and Promotions Retailers are leveraging QR codes to deliver personalized marketing campaigns and promotions.

Retail 52

Retail Entertainment Advertising Interaction 52

GetFeedback

JANUARY 21, 2020

Experts in the field expect AI to become an essential aspect of customer interaction that is beneficial for both the business and the customer, improving satisfaction and loyalty. It can be used for entertainment with recommendations from film, TV, and music streaming sites. Artificial Intelligence in customer service.

E Commerce 195

E Commerce E-support Entertainment Customer Service Representative 195

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. Customer loyalty Vs ROI: Why the metrics of Digital Marketing are changing by Michael Bush.

Article 62

Article E Commerce 2021 Customer Service 62