BirdEye

JANUARY 12, 2024

This means crafting messages that reflect local events, cultural nuances, or even local dialects, making your content deeply relatable and significantly increasing the likelihood of engagement and conversion. Make Hyperlocal Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 108

Social Media Marketing Events Advertising 108

Beyond Philosophy

DECEMBER 16, 2021

I heard an excellent success story about the digital transformation of a formerly analog experience at a recent CX Network Live event. So, we invited Hussein Dajani, General Manager – Digital and CX Transformation, Nissan Motor Company , to be our guest on a recent podcast. However, so far, that has not been the case.

ROI 78

ROI Events Sales Leadership 78

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel ROI 98

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. .

ROI 64

ROI Customer Success Customer Centricity Voice of Customer 64

SurveySparrow

JANUARY 21, 2023

Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports Survey Questions And Their Importance Sports survey questions play a crucial role for a coach, sports institution, and a management agency in accessing the different qualities of sportspersons. Exciting times, huh?

Sports 52

Sports Events Entertainment E-support 52

ProProfs Chat

APRIL 25, 2019

As an eCommerce entrepreneur, it’s not always easy to select the right tools that are decisive and provide a promising ROI. I have picked 10 tried & tested tools from different domains to let you have a complete stack required to manage all sorts of eCommerce activities –. Marketing campaigns management. ProProfs Chat.

ROI 75

ROI Social Media Insights Interaction 75

Lithium

OCTOBER 19, 2022

For some community managers, this question isn’t of massive importance. Now, as a cunning community manager, you could greatly reward certain users for being the most active or providing the most support in the community. It’s extra work and research to understand why customers answer strangers’ questions in digital communities.

ROI 52

ROI Social Media Events Article 52

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. To measure ROI and the impact of strategies, and fine-tune to further optimize. Is Journey Management really important?

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

Lithium

SEPTEMBER 7, 2022

Digital customer care can meet and exceed your original ROI projects in several ways. To get to the bottom of the best ways to use and prove the ROI of Khoros Care, we sat down with Khoros product marketing expert and software engineer Josh Snider to get an expert opinion on the best and worst ways to use Khoros Care.

ROI 52

ROI Social Media Customer Care Brands 52

Gravy Analytics

AUGUST 12, 2019

Unlike traditional ad targeting, which relies on online behavior data, location-based advertising audiences are based on real-world event and location attendance, making them more accurate. Location data involves real-life actions, including when consumers visit commercial locations like retail stores or event venues. Location Data.

Advertising 60

Advertising ROI Events Consumers 60

Totango

JANUARY 23, 2020

Before we dive into key churn management strategies, it is important to understand the impact of customer turnover and principal reasons why customers leave. . These risk factors can be avoided if you employ practical, outcome-based churn management strategies. 7 Effective Churn Management Strategies. Why Churn Matters.

Management 105

Management B2B Seminar ROI 105

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. .

ROI 48

ROI Customer Success Customer Centricity Voice of Customer 48

eGain Blogs

AUGUST 12, 2022

We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. It is the Knowledge Management conference your CX needs. It is the Knowledge Management conference your CX needs. You will know the megatrends.

Demo 87

Demo Contact Center Events Workshop 87

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Oracle

OCTOBER 12, 2020

When reviewing the submissions for the prestigious Upshot Award for Best Demonstrated ROI in Marketing , one thing is utterly clear — each finalist had to think outside the box and use a data-driven mindset to achieve success. Let’s take a look at the Upshot Award finalists’ best practices on ways to achieve ROI in marketing.

ROI 52

ROI Marketing 2020 Sales 52

BirdEye

OCTOBER 31, 2023

Many businesses have grown and seen better ROI thanks to Facebook’s precise targeting capabilities. Workflow completion : This is best if the boosted post has an internal workflow, like a job application or event invitation. Your business goal might include improved web traffic, sales, leads, and attendance to an event.

Social Media 110

Social Media Advertising Events ROI 110

Upstream Works

MARCH 21, 2019

We can translate these factors into four elements of a successful Customer Experience Management approach – one that is applicable to any industry – whether we’re talking about guests, patrons, customers, patients, or members. In the event that we do need to interact with a business, having multiple options for engagement definitely helps.

Customer Experience Management 92

Customer Experience Management Customer Experience Management Omnichannel 92

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Beyond Philosophy

NOVEMBER 10, 2014

Here are some of the most comprehensive facts and figures that I’ve come across: A recent study of the Value of Customer Experience amongst two $1 billion+ businesses published in Harvard Business Review (HBR) managed to quantify the effects of good customer experience.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Cyara

FEBRUARY 20, 2024

Cost management: The ability to correctly allocate resources in order to maintain and upgrade your communication infrastructure, while carefully managing the associated costs can be a significant challenge. This examined the potential ROI that enterprises could realize through deploying Cyara.

ROI 76

ROI Return on Investment Communication 2023 76

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product.

Customer Success 71

Customer Success Management Net Promoter Score Metrics 71

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. We’re calling this Circles of Success and will bring it back at more events whenever possible.

ROI 52

ROI Events Return on Investment Touchpoint 52

BirdEye

MARCH 4, 2024

Event promotion Do you have a big event around the corner? Get more registrants to virtual or in-person events by promoting through a drip campaign leading up to the event. This approach will build excitement and keep the event top of mind for anyone who might be interested.

Marketing 110

Marketing Multi-Channel Events Demo 110

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event. The rooms were large, comfy and high-tech enabled.

NPS 62

NPS Hotels Events Demo 62

Natalie Petouhof

JANUARY 22, 2018

Then they were invited to interview with a hiring manager there on site. The hiring managers were given the ability to hire people on the spot (something we’d never done before.). To help demonstrate the ROI. Examining the ROI for the Career Day. The Reaction of the Interviewees Was Fantastic. Why the video?

ROI 40

ROI Leadership Return on Investment Events 40

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product.

Customer Success 63

Customer Success Management Net Promoter Score Metrics 63

CXApp

JULY 17, 2018

There are two major reasons why people come to an event. Naturally, this means as long as you are meeting those two needs via your event management program you’re doing just fine. That’s why mobile event apps — once nothing more than a “nice” opportunity — are now a requirement. But we’ve known this for a while.

Events 40

Events Engagement ROI Touchpoint 40

CXApp

JULY 17, 2018

There are two major reasons why people come to an event. Naturally, this means as long as you are meeting those two needs via your event management program you’re doing just fine. That’s why mobile event apps — once nothing more than a “nice” opportunity — are now a requirement. But we’ve known this for a while.

Events 40

Events Engagement ROI Touchpoint 40

Middlesex Consulting

JULY 23, 2017

B2B service contracts, also referred to as an extended warranty, extended service contract, and managed services, have been around for decades. The following is the basic premise of a service contract: A seller supports a buyer’s management of the maintenance of its equipment assets (i.e., 1,000/month/unit).

Events 60

Events B2B Sales E-support 60

Influitive

AUGUST 14, 2018

There’s nothing quite like the rush of energy you get from hosting a live event. We just came back from Quick Base EMPOWER18, our annual user conference in Austin, which included 750+ customers and partner attendees. Everyone is super fired up, but especially our customers. I wanted to share an inside look at how we.

Events 61

Events Customer Focused ROI Customers 61

Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.). Let’s look at five ways that investing in help desk software can save that revenue and increase your customer support team’s ROI.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

inQuba

SEPTEMBER 1, 2020

While we understand that recovery is a process rather than an event, what really matters is that there’s a gap that needs to be filled. We’ve invited international guest speakers to share this blueprint during the Level Up CX Summit – a series of virtual events that will take place over the next 4 months. It doesn’t really matter.

Management 52

Management Customer Journey Reference Insurance 52

inQuba

SEPTEMBER 1, 2020

While we understand that recovery is a process rather than an event, what really matters is that there’s a gap that needs to be filled. We’ve invited international guest speakers to share this blueprint during the Level Up CX Summit – a series of virtual events that will take place over the next 4 months. It doesn’t really matter.

Management 52

Management Customer Journey Reference Insurance 52

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. Ensuring the management doesn’t get in the way. Having all the best systems and procedures in place is an important part of management’s job. Too many times, management creates hurdles to this and upsets the Experience along the way.

ROI 74

ROI Net Promoter Score CEM 2014 74

Circular Edge

FEBRUARY 29, 2024

As a bronze sponsor of the event, Circular Edge will showcase its new Oracle Sales Cloud add-ons, Oracle CX Cloud Integration Accelerators, and Integrated ERP/CX Digital Experiences during two educational sessions as well as at their Sales Exhibit Experience kiosk.

Sales 52

Sales 2018 Customer Relationship Management ROI 52

CSM Magazine

MARCH 16, 2016

Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. This year’s event is yet again the largest program to date. More information can be found at the event website. What is Field Service USA? Innovation. Progression.

Events 40

Events Customer Care 2002 2016 40

ViiBE Blog

FEBRUARY 9, 2021

What is field service management? Field service management (FSM) is an umbrella term for how a company directs its field operations. Field service management extends to scheduling services, dispatching technicians, tracking job statuses, invoicing and billing, and interacting with clients. The impact of field service management.

Management 52

Management 2021 Omnichannel Net Promoter Score 52