Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Document Webinar Definition 58

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. Feedback: How an organization delivers customer surveys, collects responses, and analyzes and implements changes based on results.

Contact Center 104

Contact Center White Paper Roadmap Webinar 104

Kayako

NOVEMBER 30, 2015

Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. Your support team will be able to confidently take customer feedback and answer questions about feature requests.@simplybastow Sign up here.

Roadmap 30

Roadmap Webinar Communication Feedback 30

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Did they seek support at similar times or stop engaging with the product or relationship manager? Ask for input – don’t just offer training or webinars that are solely product-centered. Seek feedback when a customer leaves.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

PeopleMetrics

JANUARY 24, 2022

We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services. Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year).

B2B 90

B2B Roadmap B2C Hotels 90

ClientSuccess

JUNE 1, 2022

Unfortunately, while these are all not directly related to customer success or customer relationship management, the CSM is on the front lines of these relationships and is often looked to as the leader in all things customer churn. Then, stick to this roadmap throughout the customer relationship to ensure you’re on the right path. .

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. For some community managers, this question isn’t of massive importance. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

NOVEMBER 1, 2022

NEW Coaching Video: NPS/CSAT Enable users to privately share their feedback with your brand after a customer service interaction. Gain real-time one question feedback from your customers and save time and time from larger surveys. Manage View Updates. Webinars & Events Some event areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Register now.

2021 52

2021 Webinar Events Download 52

SurveySparrow

AUGUST 28, 2023

Imagine you’re a marketing manager at a bustling digital agency. You’ve just subscribed to a SaaS platform that promises to revolutionize your project management processes. Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative.

2022 98

2022 Customer Success Roadmap Events 98

Lumoa

APRIL 8, 2024

We have a message from our founders that will cover everything in more detail, but to be brief, the Lumoa you know will not change – only now we can do more to help you manage the voice of the customer! Contact your CS manager or email help@lumoa.me Sign up for our webinar to learn more ! to learn more!

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2024 Roadmap Webinar Demo 83

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Top KPIs Every Product Manager Should Track.

2022 52

2022 Government Magazine 2021 52

ClientSuccess

NOVEMBER 22, 2021

But did you know sentiment management can also be a customer marketing focus? Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. Care Digital-First Customer Service: The logical next step beyond self-service (Webinar Clip) - Brands have created a CX monster — beginning when customers are directed to “Call our 1-800 number.”

2023 52

2023 Omnichannel Webinar Social Media 52

COPC

OCTOBER 26, 2023

However, it’s important to note that LLMs lack true comprehension; their responses rely on their training and feedback. Experts interact with the AI, scoring its responses and providing corrective feedback. They respond based on their training and feedback loop, blurring the lines between knowledge and understanding.

Technology 78

Technology Customer Experience Consulting Insurance 78

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data. 1300 customer accounts handled by two managers.

NPS 59

NPS Webinar Roadmap Feedback 59

Lithium

APRIL 6, 2021

Journey Mapping & Actioning Your Feedback: Part 2. Modernizing Digital Care: Change Management. This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback. Improved Spam Management in Community. Webinars & Events.

2021 52

2021 Webinar B2C Roadmap 52

Lithium

MAY 4, 2021

Community Journeymap: Your Feedback and Our Improvements : With insights and feedback uncovered during interviews with Community Managers and Developers over December, January, and February, we're making improvements in key areas we identified. _. Webinars & Events.

2021 52

2021 Webinar Events Social Media 52

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. At InVision , our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. We focus on sync, advanced prototyping, security, team management and much more.

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Customer Success Management Roadmap Events 84

SmartKarrot

APRIL 25, 2023

Apply here: [link] Role: Customer Success Manager Location: Edmonton, AB, United States (Remote) Organization: Compass Search Group LLC As a Customer Success Manager, you’ll create and build great relationships with your clients by comprehending their wants and objectives.

Customer Success 19

Customer Success Net Promoter Score Roadmap Customer Journey Mapping 19

ChurnZero

APRIL 22, 2022

When you become a ChurnZero customer, you’ll have a team of advocates with you from the start, including a dedicated implementation specialist for onboarding and a dedicated Customer Success manager to help you win. Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative.

2022 52

2022 Customer Success Roadmap Events 52

Confirmit

MAY 29, 2019

But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Director of Product Management, ConfirmitHolly Carter, Director of Product Marketing, Confirmit.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Webinar Details. But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Featured Webinars. Our Speaker.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Wootric

MARCH 15, 2020

We offered to work out a plan to enable her to continue to get customer feedback during this critical time. Close the loop with customers when they offer feedback. Customer success managers can reach out one-on-one via email or phone, but that isn’t always practical. Her response was ‘That would be amazing!

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Gather and prioritize product feedback all in one place. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Wootric

SEPTEMBER 2, 2020

As in: The Technical Product Manager will work closely with the marketing and engineering teams. Register for this webinar with Misti Cain! Regularly and prominently sharing customer feedback should be another priority. Let’s say your company provides knowledge management software for enterprise companies.

Net Promoter Score 59

Net Promoter Score Customer Centricity Reference Roadmap 59

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. What kind of feedback are we getting from our clients on our performance? Feedback from our clients has been phenomenal. We love to hear feedback as we continue to make changes. Looking Forward.

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Roadmap Webinar Feedback B2B 98

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? Pulse is an amazing forum for learning and sharing CS and product management best practices—we knew it was the ideal place for onsite, in-person research.

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Roadmap Feedback 2019 Webinar 40

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. How do you manage this knowledge gap given that sales is money-motivated and CS is relationship-motivated?

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2023 Customer Success Chief Customer Officer 2022 52

Confirmit

APRIL 15, 2019

Webinar Details. Just a series of silo-entrenched feedback points and a very limited view of what really mattered to customers. Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries. Date: Tuesday, April 23.

Customer Experience 40

Customer Experience Webinar B2C Roadmap 40

Wootric

DECEMBER 9, 2020

During the webinar, he laid out planning elements you need to consider when building your CX program. It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Structure for success. Define the program.

Banking 52

Banking Culture Feedback Customer Centricity 52

Amity

MAY 4, 2016

One question CSMs often ask themselves is, “How can I scale the number of customers served, without sacrificing loyalty, user feedback and one-on-one focused training?” CloudHealth Technologies delivers cloud service management for enterprises to effectively optimize cost, usage, performance, and security. Splashtop Inc.

Customer Base 51

Customer Base Roadmap Webinar Books 51

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Participate in webinars as a subject matter expert as needed.

Customer Success 19

Customer Success Roadmap Document Webinar 19