CloudCherry

OCTOBER 10, 2018

There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. says Bruce Temkin.

Webinar 150

Webinar Insights CEM Reference 150

InMoment XI

AUGUST 18, 2022

You need to craft a strategy that enables you to use customer and employee feedback to take action in strategic areas that actually improve the experience and map to business value. In order to completely transform your experience program, you need to focus on three key processes: organization, action planning and project management.

ROI 557

ROI Customer Experience Webinar Financial 557

Feedbackly

JANUARY 18, 2024

Właściwe zarządzanie doświadczeniami klientów (Customer Experience Management) to przewaga konkurencyjna dla firm, umożliwiająca długoterminowy sukces. Dlatego organizujemy ten webinar. Webinar poprowadzi Justyna Jakubczyk , Strateżka i konsultantka CX oraz właścicielka CX House.

Webinar 59

Webinar NPS Insurance Customer Experience Management 59

Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. I hope you’ll find the answers below helpful on your path to journey management. Should Product Managers be appointed Journey Managers?

Webinar 83

Webinar Management Touchpoint Telecommunications 83

Playvox

FEBRUARY 6, 2024

It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

Feedbackly

OCTOBER 12, 2022

To help you develop your Emotional Experience program further or to help you get started with it, we have put together this Q&A webinar. Marketing Manager at Feedbackly. During her career, she has also led a startup intending to change the world of customer feedback collection – CX has always been in her heart.

Webinar 98

Webinar B2C Feedback Measurement 98

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

2024 52

2024 Feedback Demo Social Media 52

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Net Promoter Score 52

Net Promoter Score Webinar NPS Feedback 52

CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. He is a managing partner at Temkin Group. Enterprise intelligence, not customer feedback. Customer feedback will always exist. Get a free demo.

Webinar 150

Webinar Insights Customer Insights Presentation 150

InMoment XI

OCTOBER 28, 2021

Let’s Take a Closer Look at Revenue Management/ Pricing. The one supporting function that I’d like to consider in terms of the role it can play in the overall customer experience is Revenue Management or Pricing. As Mr. Carlzon suggested, there are also supporting functions that are in service to those who serve the customer.

Airlines 493

Airlines Government ROI Webinar 493

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Webinar 52

Webinar 2021 Chief Customer Officer B2B 52

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Webinar 52

Webinar B2B Customer Success B2C 52

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Webinar 54

Webinar Management Touchpoint Customer Journey 54

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

Roadmap 108

Roadmap Management CEM Customer Experience Management 108

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Driving change from Voice of Customer feedback is a game changer in customer experience management.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

Feedbackly

OCTOBER 20, 2022

With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Feedbackly specializes in experience for high-volume retail and service and offers physical terminals to gather feedback in-store. Functionality.

Feedback 75

Feedback Multi-Channel NPS Webinar 75

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Webinar 98

Webinar Touchpoint NPS Definition 98

Hello Customer

MAY 16, 2024

Join us every three weeks for ‘Demo Friday’ at Hello Customer, a free webinar event led by our Chief Technology Officer, Jonas Beullens. Discover how we turn customer murmurs into roars of insight that streamline feedback collection, sharpen analytics, and drive impactful changes to boost satisfaction and business growth. Why attend?

Demo 52

Demo Webinar Feedback Events 52

Playvox

NOVEMBER 16, 2021

A Quality Management Solution with Muscle. It became clear that the company’s old quality management tool simply couldn’t keep pace with the company’s evolving business needs. Sweaty Betty turned to Playvox to quickly implement, launch, and scale its contact center quality management software.

E Commerce 78

E Commerce Management Contact Center Retail 78

InMoment XI

JULY 4, 2022

You need to be measuring and managing customer journeys , not just transactional data, so that you can improve on the customer experience as a whole. Internal Data: Most businesses will have a strong customer relationship management system (CRM) that will store all customer and behavioral data. 3: Holistic View.

ROI 493

ROI Return on Investment Social Media Measurement 493

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. Customer Success Managers don’t want to contribute to email fatigue, but they also don’t want to be silent.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback.

Competitive Advantage 60

Competitive Advantage Feedback Net Promoter Score NPS 60

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel ROI 98

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

Insights 83

Insights Webinar Feedback Innovation 83

Feedbackly

MARCH 14, 2024

If you wish to learn more about CX personalization, then at this webinar , we looked more into the details of this topic. Manage Customer Feedback Better AI can also be effectively used to analyze and manage customer feedback in many ways. At this webinar with Zendesk , you can learn more about it.

Engagement 52

Engagement Customer Experience Webinar Feedback 52

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Sincerely, [CS Manager Name].

Customer Success 110

Customer Success Webinar Seminar Events 110

ChurnZero

MAY 30, 2024

To create a dedicated learning space, look into learning management systems (LMS). If you already have one, investigate which features and tools are already at your disposal and educate yourself on how to manage the system. Customer feedback can be an emotional rollercoaster. Ask better questions to get better feedback.

Feedback 107

Feedback Entertainment Metrics Roadmap 107

NICE inContact

JULY 30, 2019

Collecting quality customer feedback is great, but how can you ensure that it’s actionable for your business? Find the right balance for your customers to deliver helpful feedback. The best way to encourage quality customer feedback is to make it obvious that you are listening and then doing something about what you hear.

Feedback 55

Feedback Contact Center Webinar Customer Experience Design 55

SurveyGizmo

DECEMBER 13, 2019

Receive feedback, act on it, and share it throughout the organization. More often, companies collect feedback, compile it, and share the aggregated data. This is the foundation of operationalizing feedback. How We Turned Feedback into Action at Survey Gizmo. On its face, taking action on responses seems pretty simple.

Feedback 58

Feedback Net Promoter Score NPS Customer Centricity 58

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Morten is an expert in user experience and user insights, and during the course of the webinar he will be showing us how valuable information can be gathered from customer conversations that can help teams other than just support.

Webinar 94

Webinar User Experience Feedback Insights 94

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52