Chadwick Martin Bailey

JUNE 11, 2020

Still, in our recent webinar, The Case for Optimism *, I felt inspired by my colleague Judy Melanson and Marketing & Brand Strategist Armin Molavi to lead through uncertainty with optimism. They have donated up to 1 million free room nights to medical professionals battling the pandemic. SHOW GENUINE EMPATHY & TAKE ACTION.

Insurance 77

Insurance Webinar Loyalty Consumers 77

Solvvy

DECEMBER 17, 2019

AI brings real, tangible benefits to businesses and customers alike and has been identified by Gartner as one of the top 10 strategic trends every year since 2015. AI brings real, tangible benefits to businesses and customers alike and has been identified by Gartner as one of the top 10 strategic trends every year since 2015.

2020 62

2020 Webinar Banking Effort Score 62

Think Customers

MAY 13, 2020

The COVID-19 pandemic has accelerated change in customer service. Daily at-home life for customers and agents has forced organizations to look closer at digital transformation as a serious opportunity to provide scale and cost savings to human touch to people when they need it most. 1: Employee experience is a necessity.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Michel Falcon Experience

AUGUST 17, 2016

Along with statistics, it’s interesting to read what proven business leaders have to say about employee engagement. You can never go too far wrong by thinking like a customer who’s new to the business.” — Richard Branson. Often this long-term mentality led me to willingly make short-term sacrifices to win in the future.

Blog 127

Blog 2016 Engagement Webinar 127

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community.

2020 72

2020 Customer Success Events Workshop 72

Education Services Group

DECEMBER 14, 2022

Speakers: Lisa Palmer , Chief AI Strategist at AI Leaders. During this session, host Peter Armaly was joined by Lisa Palmer, Chief AI Strategist at AI Leaders, to discuss how Artificial Intelligence will impact the way jobs are performed, how products are developed, and how service is delivered over the next few years.

Webinar 52

Webinar Innovation Customer Success B2B 52

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel ROI 98

Totango

MAY 29, 2020

The continuing uncertainty caused by the COVID-19 challenge is likely creating anxiety among your customers, just as it may be within your own enterprise. Your customers need to hear the voice of a leader right now, with a clear, practical plan for the times ahead. Become a Leader to Your Customers. Set Up Alerts.

Presentation 62

Presentation Events Customer Success Hospitality 62

Wootric

DECEMBER 2, 2019

As the professional responsible for customer experience in your company, you know that great UX and CX can give your company a competitive edge. You may take a customer journey approach to tracking metrics like Net Promoter Score or CSAT, gathering feedback at moments that can make or break customer loyalty.

Voice of Customer 52

Voice of Customer NPS Net Promoter Score Insights 52

Kayako

AUGUST 22, 2019

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey. Email & Webinars. Training webinars.

Webinar 56

Webinar Blog Customer Journey Customer Success 56

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! Luckily my mobile was by my bed so I called the emergency services who immediately sent an ambulance. But think again. Background.

Healthcare 81

Healthcare Consumers Customer Service Hospitality 81

Stella Connect

JANUARY 9, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. Jack Lorentzen, Senior Associate, Customer Experience.

Customer Service Training 41

Customer Service Training Customer Service Management Call Center 41

Stella Connect

JANUARY 31, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. Jack Lorentzen, Senior Associate, Customer Experience.

Management 40

Management Call Center Connections 2012 40

8x8

JANUARY 3, 2018

Business Metrics Transparency for Better Customer Experience. This is the second in a three-part series on developing an effective customer experience strategy. Because without business transparency it is almost impossible to move the dial on customer experience! How easy is it to: Identify trends? Where to start though?

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Business Metrics Transparency for Better Customer Experience. This is the second in a three-part series on developing an effective customer experience strategy. Because without business transparency it is almost impossible to move the dial on customer experience! How easy is it to: Identify trends? Where to start though?

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

Business Metrics Transparency for Better Customer Experience. This is the second in a three-part series on developing an effective customer experience strategy. Because without business transparency it is almost impossible to move the dial on customer experience! How easy is it to: Identify trends? Where to start though?

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

Bizagi

JULY 17, 2020

Leaders can now see that in order to protect their future, they need to replace manual processes and rigid systems with agile technologies that enable them to adapt,” says Gustavo Gomez, Bizagi CEO. In recent months the most digitally innovative companies have been much more able to navigate the disruption of COVID-19.

Competitive Advantage 52

Competitive Advantage Webinar Download 2020 52

Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. However, most of his time and attention goes to The DiJulius Group, a customer experience consulting firm.

Loyalty 59

Loyalty Airlines Leadership 2021 59

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

2021 45

2021 Events Social Media 2013 45

Experience Investigators by 360Connext

MAY 12, 2020

Getting Decision-Makers to approve new customer experience initiatives has rarely been easy. Customer experience, a business discipline late to the business doctrine party, has often been told to sit at the kids’ table and be quiet while the adults chat. Your customers will need more help as they navigate these breakdowns.

Contact Center 162

Contact Center Metrics Net Promoter Score Financial 162

Magellan Solutions

JULY 15, 2021

Of course there’s also a pay per hour appointment setting service. That way, you can determine how much you need to spend for your business to business appointment setting service. . That way, you can determine how much you need to spend for your business to business appointment setting service. . Company’s Background.

Call Center 40

Call Center B2B Sales Retail 40

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Seminar 52

Seminar Webinar Document Consulting 52

Playvox

FEBRUARY 16, 2024

One of the most impactful uses is how AI is transforming customer experience (CX). Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey.

Contact Center 75

Contact Center Management Call Center Omnichannel 75

SmartKarrot

MARCH 2, 2022

One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments. The ultimate goal here is to attract, engage, and convert website visitors into prospective customers. Is the tone of the article appropriate?

Marketing 12

Marketing B2B B2C User Experience 12

Playvox

MARCH 19, 2024

Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). What Is Contact Center AI?

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74

Uniphore

JANUARY 4, 2022

Uniphore Collaborates with Cisco to Enable Better Customer Experiences. The future of business is understanding how to unlock the value of conversations. How are you planning to leverage conversations to drive revenue and customer retention? How are you planning to leverage conversations to drive revenue and customer retention?

2022 126

2022 White Paper Contact Center Innovation 126

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. During the webinar, we covered: How to benchmark your team against others in the industry.

2021 52

2021 Leadership Customer Success Chief Customer Officer 52

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers? Are you ready to uncover the secrets your competitors wish you didn’t know? Continue scrolling to discover more. Table of contents What are hashtags for business?

Social Media 70

Social Media Events Connections Engagement 70

CustomerSuccessBox

JUNE 15, 2020

As we all know, Customer Success will play a crucial role in driving the SaaS industry forward during these tough times. As we all know, Customer Success will play a crucial role in driving the SaaS industry forward during these tough times. instead of focusing only on KPIs and metrics it’s important to make the customer successful.

Customer Success 64

Customer Success Webinar Roadmap Metrics 64

ChurnZero

DECEMBER 16, 2022

As a CSM, do you have to chase customers into doing the bare minimum required to see product gains, whether it’s responding to an email, showing up to a meeting, or finishing a task? Your first instinct might be to blame sales for a bad-fit customer…but the account matches your ideal customer profile (ICP) to a T.

Customer Success 98

Customer Success Customers Metrics Financial 98

Grade.us

SEPTEMBER 2, 2021

Salesforce is the undisputed leader in SaaS CRM tools. Their SaaS platform exploded in growth, growing from 3,000 customers in 2001 to 150,000+ in 2021. Their flagship product is oriented around Customer Relationship Management or CRM, but they provide various commerce, sales, marketing, and analytics tools. gorilla in the room.

Customer Journey 26

Customer Journey 2001 2017 Sales 26

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Role of a small business consultant Benefits of a small business consultant Who needs small business consulting services?

Consulting 98

Consulting Social Media Financial Sales 98

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

SurveySparrow

DECEMBER 19, 2020

The coronavirus outbreak flipped our lives 360 degrees and changed the way we work in just a couple of months. The anxiety, fear, uncertainty, and isolation affected all of us and brought fatal consequences with it. Amid this pandemic, the employees continue to suffer from work-life balance, health, and financial concerns.

Financial 52

Financial Hotels Communication Magazine 52

SurveySparrow

JUNE 24, 2021

The voice inside your customer’s head-. Believe us, we’ve conducted countless surveys for both employees and customers, and almost always, we get a few who admit to such thinking. Every customer, new or old, craves the right experience at the right time from companies. Why aren’t they focusing on other products.

2021 52

2021 Net Promoter Score Feedback Customer Satisfaction 52

Enalyzer

MARCH 20, 2018

Touchpoints are anytime a potential or existing customer comes in contact with your brand, before, during or after their purchase. Every single touchpoint presents a valuable opportunity to engage with your customers, listen to what they have to say and use their feedback in order to optimize your customer journey.

Touchpoint 50

Touchpoint Customer Journey Net Promoter Score Social Media 50

West Monroe

JANUARY 24, 2022

We will also examine three areas that HT&S companies—including those that sell software products, platforms, or software-enabled services—and private equity firms can consider for targeted investment to support profitable growth: revenue optimization, customer experience, and product advancements.

2022 40

2022 B2B Chief Customer Officer Financial 40