Currency Alliance

DECEMBER 13, 2017

Google Trends highlights that in the last year, searches for GDPR (General Data Protection Regulation) have gone from 0 to 100 on their scale of interest over time. However, what isn’t being discussed so much is what GDPR means for customer loyalty. After all, GDPR is all about customers taking control of their data.

Loyalty 40

Loyalty Loyalty Programs Travel 2018 40

Bold360

MAY 24, 2018

The upcoming General Data Protection Regulation (GDPR) that goes into effect this week holds us to this commitment even more so. Our team has been working hard to ensure the product is GDPR ready, thus protecting the personal data of our customers and their end-users. LogMeIn GDPR Readiness Center. In the spirit of?knowledge

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Document Engagement Events Customers 45

Cyara

JUNE 8, 2022

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

2028 67

2028 Contact Center Customer Service Information 67

Cyara

JUNE 8, 2022

From the corner office to a customer service agent’s cubicle, one word is filling the airwaves: chatbots. Chatbots are at the top of the wish list for European leaders as varied as chief digital officers, vice presidents of mobile and web capabilities, and customer experience (CX) and contact center leaders.

2028 67

2028 Contact Center Customer Service Information 67

CSM Magazine

AUGUST 1, 2017

Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. The GDPR will apply across the company. From here on in, under GDPR your company must obtain consent and understand what we at MyLife Digital call the 5W Framework: WHAT data has been collected. GDPR Checklist.

Wireless 58

Wireless 2018 Loyalty Government 58

Forrester's Customer Insights

JUNE 25, 2019

Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client.

Contact Center 45

Contact Center Customer Service Workshop 2018 45

Optimove

JUNE 13, 2019

And all to get ready for the new EU personal data protection regulations – GDPR, that came into effect late May 2018. But from the first time we heard of GDPR and got a handle on what it would mean, we treated it differently. We beat GDPR. GDPR gives users more control over their personal data. This year sure flew by.

Travel 40

Travel 2018 Banking Document 40

Fox Metrics

DECEMBER 29, 2018

It was the day that the EU’s General Data Protection Regulation (GDPR) was enforced. More so, the security and protection of these supplied data from intrusion by unsolicited parties is also an issue to led to the GDPR. You can get the full gist in article 5 of the GDPR. These are basically the purpose of the GDPR.

2018 40

2018 2019 Social Media Measurement 40

LiveChat

MAY 11, 2018

As the discussion about data protection brings awareness and as the General Data Protection Regulation (GDPR) is around the corner, let’s check how data protection is beneficial for online users. Also, let’s see how GDPR compliance will make our data safer. What is GDPR. Why you should protect your data?

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Social Media Insurance 2012 Fashion 47

CSM Magazine

MAY 11, 2018

The General Data Protection Regulation (GDPR) is a new set of rules amended to the current Data Projection Act that will soon be mandated for those businesses dealing with European consumers. This article takes a look at what you need to have in place in order to avoid being found in violation of the GDPR. the right of access. •

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Article 2018 Document Information 40

2020 Research

SEPTEMBER 5, 2023

Sago is trusted by its clients to conduct quantitative and qualitative data collection studies within GDPR guidelines. We have conducted thousands of studies in Europe, guiding our clients through the GDPR landscape. Download the Guide The post Sago’s Approach to GDPR Compliance appeared first on Sago.

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Download Consulting 52

CSM Magazine

FEBRUARY 19, 2018

He said: “At the end of last year I spoke at an Executive Leaders Network about the work needed to meet compliance to the GDPR. Perhaps most worrying, there were still pockets of opinion that the GDPR was not their problem.” In Asia-Pacific, only 12% of businesses believe they are ready for GDPR.

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2015 2016 2017 Consulting 40

Alida

MAY 24, 2019

Europe’s landmark privacy regulation, GDPR, celebrates its first anniversary on May 25. Established to give Europeans more control over their personal data, the regulation has had a much more expansive reach due in part to the open nature of the Internet.

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Confirmit

APRIL 30, 2018

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.

Webinar 40

Webinar 2018 Customer Experience Management Information 40

Confirmit

APRIL 30, 2018

The EU is introducing new legal requirements known as GDPR (General Data Protection Regulation) which come into force in May 2018. Ensuring CX data is adequately protected under GDPR. How do you ask for it? What do you need to tell them? How long can CX data be kept and used? Voice of the Customer Webinars.

Webinar 40

Webinar 2018 Customer Experience Management Information 40

Vanilla Forums

APRIL 22, 2021

In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. The UK is no longer subject to EU GDPR but, in place, has the UK Data Protection Act (2018) which was designed to be read in conjunction with EU law. Further from there, whether there have been other changes to note since Brexit officially took place.

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Alliance by IFS

OCTOBER 30, 2018

In alignment with industry standards, Astea is fully compliant with the General Data Protection Regulation (GDPR) that went into effect on May 25, 2018. We have also taken the additional step of enhancing the Astea Alliance field service management and mobility platform to facilitate our customers’ GDPR compliance efforts.

2017 20

2017 2018 Measurement Management 20

MyCustomer

AUGUST 3, 2022

GDPR data consent. Download this Ebook. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone. AWS handles your information as described in the AWS Privacy Notice.

Engagement 87

Engagement Customer Experience Download Communication 87

CSM Magazine

MARCH 7, 2024

” Encoded offers a range of card payment solutions designed to help organisations comply with GDPR, Payment Card Industry Data Security Standard (PCI DSS) and Payment Services Directive (PSD2). Encoded really does present the best of both worlds, an all-in-one package for world-class security, CX excellence and business risk management.”

E Commerce 52

E Commerce Connections 2011 E-support 52

MyCustomer

NOVEMBER 17, 2022

GDPR data consent. Download the eBook. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. For more information, check out HubSpot’s Privacy Policy. Not a TM Form. Internal or External.

Technology 95

Technology Marketing Sales Customer Service 95

CSM Magazine

SEPTEMBER 19, 2023

B2B marketers must be wary of regulations like GDPR and ensure full compliance. Navigating the Challenges Despite its numerous advantages, AI integration in B2B marketing isn’t devoid of challenges. Data Privacy Concerns : As AI relies heavily on data, ensuring the privacy and security of this data is paramount.

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B2B Marketing Brands Social Media 100

Alida

AUGUST 15, 2019

When the GDPR came into force in 2018, one of the biggest questions on everyone’s mind was, “What will enforcement look like?” With the first major fines issued in July to British Airways and Marriott International, we now have an answer.

2018 100

2018 Information 100

inmoment

NOVEMBER 29, 2018

According to findings from InMoment’s report, there are a few best practices that can motivate today’s consumers to share data in the post-GDPR era: Keep Customer Data To Yourself. An easy way to violate your customers’ trust is by selling their data.

Brands 40

Brands Social Media 2018 Consumers 40

Eptica

JANUARY 9, 2019

GDPR – 6 months on The General Data Protection Regulation (GDPR) was a key topic for every company selling to European consumers or operating in the EU. Pascal Gauvrit, Eptica’s CTO and GDPR Data Protection Officer discusses the impact of the GDPR six months on in this November blog. Share this page on: Tweet.

2018 89

2018 Blog Average Handle Time 2019 89

MyCustomer

NOVEMBER 17, 2022

GDPR data consent. Download the eBook. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. For more information, check out HubSpot’s Privacy Policy [link to privacy policy].”. Not a TM Form.

Technology 66

Technology Customer Service Download Communication 66

Magellan Solutions

JULY 2, 2021

Account-based marketing approach. 5 worldwide offices. Noon Dalton. Provides customizable solutions. 4 worldwide offices. Security practices compliant with applicable Indian Laws. $25/hour. Unity Communications. Create processes to maximize core staff productivity. 3 worldwide locations. Magellan Solutions. custom -fit solutions for SMEs.

Call Center 52

Call Center 2021 E Commerce Omnichannel 52

Comm100

SEPTEMBER 29, 2021

General Data Protection Regulation (GDPR) is used throughout the European Union and applies to the data of anyone located in the European Economic Area (EEA). GDPR provides requirements related to processing of personal data, and penalties for violating the GDPR are very high.

Customer Service 77

Customer Service Culture Customers Customer Service Strategies 77

Forrester's Customer Insights

JANUARY 28, 2020

Yes, you read the title of this blog well: GDPR enforcement is on fire! Fines might not always be particularly high, but our analysis shows that – at least in terms of volume – Data Protection Authorities (DPAs) are rapidly increasing their GDPR enforcement activities.

Blog 71

Blog Customers 71

Comm100

MARCH 30, 2021

– GDPR compliant. With customers around the world, Comm100 adheres to a range of global, regional, and local compliances, including GDPR for the European Union. Learn more about Comm100’s GDPR compliant live chat & customer service software. – CCPA compliant. – PIPEDA compliant.

Measurement 52

Measurement Consumers Touchpoint 2020 52

mopinion

MARCH 21, 2018

Are you losing sleep at night thinking about the arrival of GDPR? The post GDPR is coming: The impact on digital feedback collection appeared first on Mopinion. If so, you’re not alone. But don’t worry, it’s not too late […].

Feedback 78

Feedback Insights Blog 78

MyCustomer

AUGUST 3, 2022

GDPR data consent. Download this Ebook. Yes, I'd like MyCustomer to provide my contact information to Amazon Web Services (AWS) so AWS can share the latest AWS news and offers with me by email, post or telephone. AWS handles your information as described in the AWS Privacy Notice.

Download 52

Download Customer Experience Communication Information 52

Amity

MAY 16, 2018

The GDPR officially comes into effect on May 25th, and for SaaS companies, it’s time to finalize their compliance efforts. The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation to date. Do you have questions about how the GDPR affects you and your customer data?

Customer Success 79

Customer Success Management Download Customers 79

CSM Magazine

MARCH 5, 2024

Compliance Adherence: To ensure compliance with regulations, it is important to familiarize yourself with any industry-related rules that govern data collection practices, particularly those concerning privacy rights (such as GDPR).

Social Media 52

Social Media Government Insights Feedback 52

CSM Magazine

OCTOBER 10, 2023

Encoded has the experience to help your organisation increase payment acceptance rates and comply with PCI DSS, GDPR and Payment Service Directive (PSD2) requirements. Encoded is an independent payment services provider with a flexible payment orchestration platform and gateway.

E Commerce 59

E Commerce Banking Retail Innovation 59

AskNicely

FEBRUARY 21, 2018

Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. As a global SaaS company in the customer feedback business, we thought it only fair that we talk a little bit about the GDPR and how it can affect NPS at your company. A Super Brief Primer on the GDPR.

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NPS Feedback Net Promoter Score Social Media 60

MyCustomer

NOVEMBER 16, 2021

GDPR data consent. Download the eBook. CX Leader of the Year would like to keep you informed of all future news, resources, updates, and promotions connected to the annual award. Please tick this box to confirm. . Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource.

2021 52

2021 Customer Experience Download Connections 52

TechSee

JULY 17, 2023

Additionally, complying with relevant regulations such as user consent, clearly labeling AI-powered interactions, and complying with laws like GDPR or CCPA is essential to maintain customer trust.

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Document Interaction Presentation Customer Centricity 109