generative-ai 
Experience Investigators by 360Connext
FEBRUARY 20, 2024
Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.
TechSee
MARCH 4, 2024
Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?
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TechSee
SEPTEMBER 28, 2023
Generative AI holds incredible potential. Generative AI isn’t yet built for mainstream user adoption. What would it take to make people want Generative AI? Do people know what Generative AI is? Nearly three-quarters of the general public has heard of ChatGPT or Generative AI.
Comm100
JANUARY 2, 2024
This is the promise of Generative AI customer service. This blog will explore the unique advantages of Generative AI in customer service, as well as the challenges it presents. Creative problem solving: Generative AI isn’t limited to predefined scripts.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Interactions
APRIL 19, 2024
We asked the participants to work through the development of a transformation strategy , and identify the priorities, challenges, and use cases for leveraging Generative AI (GenAI) in contact center transformation. Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry.
SaleMove
NOVEMBER 17, 2023
How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time? The post Generative AI: Unpacking Impact and Implications for Financial Customer Interactions appeared first on Glia Blog | Digital Customer Service Explained.
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There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX hubs.
Advertiser: ZoomInfo
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