Cyara

DECEMBER 21, 2020

3 Holiday Wish-Listed Gifts to Give Back to Your Customers. Those are three gifts I’m sure we’d all love to find under our metaphorical tree this year, along with a few more things that managed to go right for a change. And Your Business | Part 3, Happier Customers.

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Customers Customer Experience Brands Management 128

Middlesex Consulting

MAY 18, 2022

The post Why Unhappy Customers are a Gift appeared first on Middlesex Consulting.

Consulting 78

Consulting Customers Loyalty 78

ChurnZero

DECEMBER 6, 2019

The CSM’s Guide to Holiday Gift Giving. Enter the holiday gifting solution. . . Why Send A Holiday Gift At All? . So your customers are more than likely to get excited when a personalized gift floats across their desks. . Get Started With Gifting: The Sooner, The Better . You know what your customers like!

Roadmap 80

Roadmap Customer Success Presentation Travel 80

SaleMove

DECEMBER 16, 2022

The post Putting a Bow on 2022: Give the Gift of Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained. Grab your favorite holiday drink and enjoy our reading list which revisits 3 Digital Customer Service themes and articles that stood out in 2022.

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2022 Customer Service Blog Article 74

Stella Connect

OCTOBER 4, 2021

6 Customer Service Appreciation Week Gift Ideas. If you’re looking for ways to celebrate Customer Service Appreciation Week , here are some of our favorite unique and fun gift ideas, inspired by best-in-class customer service leaders and our clients here at Stella Connect. . #1: 1: A recurring self-care gift subscription box.

Wireless 52

Wireless Customer Service Call Center Connections 52

ShepHyken

JUNE 15, 2016

In this book he covers the art of the appreciation gift. One way to make a customer feel appreciated is with a special gift. Now, keep in mind that some companies have policies that their employees are not allowed to receive gifts from customers over a certain amount when you are giving a customer a gift. Very classy!

Books 89

Books Customer Service Training Reference Customers 89

CSM Magazine

OCTOBER 8, 2020

Appreciate, Home of Love2shop, has launched a new digital gift card that enables businesses to reward and incentivise employees and customers instantaneously. . Based on Mastercard, the Love2shop Contactless digital gift card can be used online or in-store through a mobile wallet with over 80 retailers and leisure providers in the UK.

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B2B 2021 2020 Retail 52

Cyara

DECEMBER 14, 2020

3 Holiday Wish-Listed Gifts to Give Back to Your Customers. In our first part of this blog series, we talked about giving back the gift of time. And Your Business | Part 2, Peace of Mind. This week we’re exploring a resource that’s just as precious and can be equally hard to come by: Peace of mind.

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ROI Innovation Blog Management 67

Comm100

OCTOBER 30, 2017

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you care about them with a gift or token of your appreciation. Want to gift something a little more thoughtful? A sincere letter of appreciation can have much more impact than your standard corporate gift.

Books 83

Books Download Fashion Social Media 83

CSM Magazine

JANUARY 6, 2020

Many of the top leading retailers have strategies to deal with returned gifts such as finding resellers who are willing to buy these untouched presents and sell on. Doing so also supports the circular economy and avoids returned gifts from ending up in landfill which is a growing concern for retailers.”

Apparel 52

Apparel Retail 2019 Presentation 52

NICE inContact

JANUARY 27, 2021

There's more than its products contributing to Wine Country Gift Baskets' growth. The company’s philosophy informs its everyday practices, which are built around a family-based culture, relationships, the quality of its interactions with customers, and the tools it provides to workers.

Connections 62

Connections Contact Center Customer Satisfaction Culture 62

Customer Enthusiast

APRIL 22, 2015

Not only is feedback a gift, it’s a gift that keeps on giving in the form of increased customer retention, spending, profits, referrals, and other signs of customer loyalty. Research by Bain & Company revealed that increasing (current) customer retention rates by 5 percent increases profits by 25 to 95 percent.

Feedback 102

Feedback Social Media Leadership Customer Retention 102

Steve DiGioia

OCTOBER 28, 2019

Feedback is a gift from your customer. But customer feedback is a gift that will help you keep your customers. Some customers are very forgiving, but others aren’t. The latter has higher expectations than your present standards provide for. Even if they gave you feedback, did you do anything with it? Click To Tweet.

Feedback 74

Feedback Customers Presentation Customer Expectations 74

ShepHyken

AUGUST 1, 2023

Katie decided to surprise him with a unique gift that she knew would have more impact than a bottle of champagne or a bottle of wine, which is the typical room gift her agency sent her VIP clients. Make it Unique – It’s customary for travel agencies to send clients a surprise welcome gift in their hotel room.

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Hotels Travel Workshop Reference 117

Customers That Stick

APRIL 28, 2015

The breakdown below shows you the levels and the gifts! To get your gifts, simply purchase as many copies of Be Your Customer’s Hero as you and your team can use, and then fill in THIS FORM and upload your receipt. We will be in touch asap to confirm your submission and to get your gifts on the way!

Books 127

Books Download Consulting Blog 127

Michelli Experience

DECEMBER 14, 2017

The post {Infographic} The Unexpected Gift of Social Media appeared first on Joseph Michelli. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Social Media 45

Social Media Consulting Customer Experience Customers 45

NetBase

NOVEMBER 20, 2019

Our latest Social Media Industry Report 2019: Holiday Gifts: Gen Z & Millennial Picks shares that exact intel. We come up with our holiday gift top picks using our proprietary scoring system. The post 2019 Holiday Gifts: Gen Z and Millennial Picks! We have some highlights from the report to share below! How We Do Our Voodoo.

2019 40

2019 Fashion Social Media Consumers 40

Michelli Experience

DECEMBER 14, 2017

The post {Infographic} The Unexpected Gift of Social Media appeared first on Joseph Michelli. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Social Media 40

Social Media Consulting Customer Experience Customers 40

CX Accelerator

JANUARY 14, 2024

It is meant to be a gift to the CX community as we navigate these challenging times together. These incredible folks have been investing in CX professionals for many years and are the perfect team to guide us into the future. If you've not yet jumped into the CX Accelerator community, now is the time. We'd be honored to have you!

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2024 Customer Experience Customers 182

NetBase

NOVEMBER 20, 2019

Our latest Social Media Industry Report 2019: Holiday Gifts: Gen Z & Millennial Picks shares that exact intel. We come up with our holiday gift top picks using our proprietary scoring system. It’s focused on top generational picks, and is here just in time for brands to put the finishing touches on their seasonal offerings.

2019 40

2019 Fashion Social Media Consumers 40

Daniel Group

FEBRUARY 22, 2019

The key to getting the most out of the gift of customer anger is learning how to unwrap it properly. The first step is to recognize customer anger as the gift that it is. The post Customer Anger is a Gift: Here’s How to Unwrap It appeared first on The Daniel Group.

Customers 40

Customers Management Customer Experience Management Feedback 40

NICE inContact

OCTOBER 17, 2017

Give your customers the value they want and deserve and you’ll receive the gift of happy customers. The post Give the Gift of a Good Customer Experience – Ask What They Want appeared first on inContact Blog.

Customer Experience 55

Customer Experience Contact Center Loyalty Leadership 55

Alida

MAY 12, 2022

Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

Feedback 244

Feedback Books Retail Connections 244

NICE inContact

OCTOBER 17, 2017

Give your customers the value they want and deserve and you’ll receive the gift of happy customers. The post Give the Gift of a Good Customer Experience – Ask What They Want appeared first on inContact Blog.

Customer Experience 48

Customer Experience Contact Center Loyalty Leadership 48

InMoment XI

NOVEMBER 23, 2021

This once a year occasion means customers are looking for the perfect gift for someone special—and the best deals they can find for the best and most luxurious products on the market. Black Friday is right around the corner and you know what that means. Shopping, shopping, and more shopping! But not just any kind of shopping.

Retail 529

Retail Customer Journey Touchpoint Brands 529

Nasuni

DECEMBER 6, 2023

Ada Anderson dives into the 2023 Nasuni Customer Holiday Gift Guide, highlighting incredible customers that provide inspiration from all facets of the retail market and sell the perfect gifts for just about anyone in your life.

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2023 Retail Customers Marketing 62

Influitive

SEPTEMBER 24, 2018

For many companies, the fourth quarter is peak gift-giving season. Picking a thoughtful gift is a great way to show your appreciation, and nurture these important relationships. It’s a perfect time to recognize customer advocates, employees, and partners who have successfully contributed to the business throughout the year.

Blog 40

Blog B2B Customers Customer Engagement 40

Win the Customer

JANUARY 6, 2014

When done correctly, giving a gift to a customer can strengthen relationships with business associates, customers, and employees. Business Customer Experience Customer Relationship'

Customer Relationships 97

Customer Relationships Customers Customer Experience 97

Customer Enthusiast

APRIL 22, 2015

Not only is feedback a gift, it’s a gift that keeps on giving in the form of increased customer retention, spending, profits, referrals, and other signs of customer loyalty. Research by Bain & Company revealed that increasing (current) customer retention rates by 5 percent increases profits by 25 to 95 percent.

Feedback 51

Feedback Leadership Customer Retention Document 51

Experience Investigators by 360Connext

JANUARY 9, 2024

Jeannie shares actionable insights on how to foster a culture that sees feedback as a gift—a chance to learn, grow, and excel. Join the discussion about the importance of an integrated feedback approach, where the good, the bad, and the innovative come together to give a 360-degree view of what your customers truly experience.

Feedback 143

Feedback Culture Innovation Customer Experience Management 143

ShepHyken

OCTOBER 11, 2022

Creating Employee Morale Through Gifting. Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk , a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. Plus, Shep shares some of the best corporate gifts that he has received. New York Times ?

Connections 71

Connections Employee Experience Measurement Customer Service 71

C3Centricity

JANUARY 30, 2024

You may never have considered this, but customer complaints are actually a gift! The Gift of Customer Complaints When a customer reaches out with a complaint, they are offering you the chance to improve and strengthen your business in several ways: You get the chance to put things right and make them happy.

Feedback 90

Feedback 2010 Customers Customer Retention 90

ShepHyken

JUNE 18, 2021

Offer Thank You Gifts for Long-Term Customers or Clients. A well-suited gift can have an immediate impact on your clients and customers, but the benefits of sending the present in the first place are long-lasting. Self-heating mugs are the perfect gift for late-night workers. . It will show you’re an active listener. .

Social Media 145

Social Media Financial Presentation Customers 145

FiveStars

MARCH 24, 2020

The post Keep Your Business Afloat: How to Launch and Promote a Gift Card Program During COVID-19 Slump appeared first on Fivestars Insights. Fivestars data shows a 70% decrease in foot traffic across our network of 14,000 businesses, as many U.S. states have begun mandating that “non-essential” businesses stay closed.

Insights 49

Insights Customer Retention Communication Loyalty 49

Michelli Experience

DECEMBER 13, 2017

be able to complain about any service breakdowns across my social media platforms or business review sites – such that the company would attempt to resolve my problem in a way that averts reputational damage across my network – ONE OF THE UNEXPECTED GIFTS 0F SOCIAL MEDIA. It’s Gotta Be Old School.

Social Media 45

Social Media Customer Service Consulting Article 45