Government Leadership Measurement Roadmap 
InMoment XI
AUGUST 25, 2023
It is necessary for you to set clear, measurable objectives from the outset, which can guide the design and implementation phases of your CX program and provide a clear way for evaluating success. You should have also determined the metrics you are going to measure to track success and measure the ROI of your CX program.
Customer Bliss
JULY 26, 2018
That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. CX #CustExp Click To Tweet.
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West Monroe
APRIL 22, 2024
Once the to-be is drafted and socialized, we recommend leadership also develop a robust technology roadmap to guide the transition to target state. Global vs. regional approach to IT governance Strategic integration management often balances a regional and global approach to systems, processes, teams, and budgets.
Experience Investigators by 360Connext
AUGUST 22, 2023
What measurements do you need? Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. Create a strategy to gather ratings, scores, and regular feedback from customers. I recommend this three-part assessment: What do you want to know about your customers? What will you do with this feedback?
West Monroe
MARCH 7, 2024
These attacks, along with a 50% increase in ransomware attacks in the industrial sector in 2023, stress the need for strong cybersecurity measures. These changes, especially in governance and supply chain security, are big steps forward from the 2018 version. primarily under the new Govern function. The NIST 2.0
Customer Bliss
NOVEMBER 29, 2016
What sets Donna apart is that she has charted her path by rising through a variety of leadership, operational and revenue generating roles in highly regulated and uniquely challenging industries. Create a roadmap with simple initial wins. Metrics measurement improvement. Leadership engagement. Communication.
Customer Alignment
MARCH 2, 2018
She was keen that the tail wouldn’t wag the dog and that the Customer and CX strategy drove measurement and not the other way around. Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team.
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