West Monroe

APRIL 3, 2023

Faced with ambitious decarbonization goals, accelerating electrification efforts, new regulatory requirements, and critical cybersecurity risks, industry leaders are looking to large, transformational technology deployments to adapt to new challenges and position themselves for the future.

Management 52

Management Government Technology Roadmap 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. technologies will be significant to reaching sustainability targets. All Rights Reserved. Nearly a quarter of U.S.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. technologies will be significant to reaching sustainability targets. Roadmap and an execution plan to meet your objectives.

2021 52

2021 2022 Metrics 2030 52

Customer Alignment

MARCH 2, 2018

Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. The roadmap process is ongoing and iterative.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. for senior leadership.

Fashion 52

Fashion Leadership NPS Customer Success 52

SmartKarrot

DECEMBER 13, 2022

Provide proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI. Liaise with CS peers, SI Partners, Sales, Services, Product, Engineering, Marketing, and SaaS Ops leadership to drive customer satisfaction. Apply here: [link].

Customer Success 19

Customer Success Roadmap Leadership Government 19

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Get hands on with the technology. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

JUNE 23, 2017

Establish planning and leadership engagement up front. A defined implementation roadmap and rollout strategy is key to the team quickly becoming aligned and enabling a clear, focused delivery. A defined implementation roadmap and rollout strategy is key to the team quickly becoming aligned and enabling a clear, focused delivery.

Roadmap 56

Roadmap Government Technology Leadership 56

Circular Edge

MAY 2, 2022

Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud. I think you have to have a ton of self-awareness in any leadership position,” Cook said.

2014 52

2014 Culture Healthcare Apparel 52

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Roadmap Consulting Financial 19

SmartKarrot

NOVEMBER 22, 2022

Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed.

Customer Success 19

Customer Success Roadmap Leadership Government 19

Gainsight

OCTOBER 22, 2018

First, why not take a look at this video—you can hear from both companies’ leadership in their own words why they made this decision and what it could mean for you. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product.

Roadmap 40

Roadmap Financial Customer Success Government 40

SmartKarrot

JANUARY 11, 2022

Provide reporting and metrics to Executive leadership on the progress against set strategy and objectives. Follow the PartsTrader technology sales and implementation process to increase revenue, drive retention, increase PartsTrader users, and grow market share.

Customer Success 19

Customer Success Roadmap Metrics Government 19

inmoment

JUNE 1, 2020

The best insights are those that are based in solid research that encourage C-Suite leadership teams to stand up and pay attention. After the government announced new guidelines, we saw super funds across ANZ asked its members whether they were planning to take advantage of the $10,000 early access scheme.

Customer Experience 69

Customer Experience Feedback Insights NPS 69

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. Customers have grown more comfortable using technology and will continue to demand more from digital experiences moving forward. Choose the Right Leadership. Ready to modernize your own contact center?

Contact Center 121

Contact Center Roadmap Leadership Competitive Advantage 121

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. technologies to keep pace with surging demand and disruption. Leadership roadblocks. All Rights Reserved.

2022 52

2022 Roadmap Technology Leadership 52

West Monroe

AUGUST 11, 2022

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. technologies to keep pace with surging demand and disruption. Leadership roadblocks. All Rights Reserved.

2022 40

2022 Roadmap Technology Leadership 40

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Peter Armaly. James Scott. Kristi Faltorusso.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Gainsight

FEBRUARY 9, 2021

They can then connect the dots to the process improvements and technology to get the job done and the right people and teams to help make those changes. With Manny and Scott in separate teams and supporting so many leaders between them, governance has become something of a superpower in their toolkit. So how does PTC do it?

Government 52

Government Roadmap Leadership Customer Success 52

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Qualtrics

FEBRUARY 18, 2020

Check out our guide to the must-see sessions for government and public sector organizations at X4. There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. World-class thought leadership. Get hands on with the technology.

Government 29

Government 2020 Leadership Events 29

West Monroe

FEBRUARY 9, 2023

We were asked to evaluate a suite of products under the organization’s technology office to understand the root cause of the findings, how current findings could be resolved, and how to proactively identify and solve the issues in the future. This was the issue one large bank was facing when they called West Monroe. How could they be?

Financial 52

Financial Banking Hospitality Technology 52

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Design a data-driven product roadmap. Who should go: The conference is for anyone in product and there’s an additional leadership forum for leaders with Director, VP, or CPO titles. Mind the Product San Francisco.

2019 33

2019 Management Workshop 2018 33

West Monroe

MAY 1, 2023

The mandate of customer support has always been to balance the customer experience with efficient, scaled operations in the context of the product roadmap and known gaps. Far less clear, however, is the roadmap on where to begin and how to utilize these capabilities quickly and effectively. Is the technology mature enough?

Roadmap 52

Roadmap Metrics Customers Technology 52

West Monroe

JANUARY 18, 2023

But in the late ‘90s, when leadership recognized the legacy wagon model comprised just 25% of sales , the company began introducing more modern iterations to its product lineup, such as mini Tesla Model S replicas. One organization that understands this: Radio Flyer. And it needs technologists (e.g.,

Banking 52

Banking Innovation 2022 Government 52

West Monroe

FEBRUARY 9, 2023

We were asked to evaluate a suite of products under the organization’s technology office to understand the root cause of the findings, how current findings could be resolved, and how to proactively identify and solve the issues in the future. The audit findings were causing major business challenges. How could they be?

Financial 40

Financial Banking Hospitality Technology 40

West Monroe

FEBRUARY 9, 2023

We were asked to evaluate a suite of products under the organization’s technology office to understand the root cause of the findings, how current findings could be resolved, and how to proactively identify and solve the issues in the future. This was the issue one large bank was facing when they called West Monroe. How could they be?

Financial 40

Financial Banking Hospitality Technology 40

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Both groups of technologies can be utilized to make analytics more actionable. upselling to the most loyal customers) Process changes (e.g.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. World-class thought leadership. Get hands on with the technology. Take your XM program to a new level with world-class thought leadership. XM leadership - taking the whole company with you.

2020 29

2020 Government Leadership Events 29

PeopleMetrics

JANUARY 25, 2018

The National Institute of Standards and Technology (NIST) has published Special Publication 800-171 , Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations. NIST 800-171 applies to Controlled Unclassified Information (known as CUI) shared by the federal government with a nonfederal entity.

Government 79

Government Document Customer Relationship Management Information 79

SuiteCX

JANUARY 19, 2015

Senior management leadership involvement is imperaDve • You need full buy-­‐in from all global and regional leadership regarding the scope of both Dme and financial investment; there needs to be significant socializaDon and visibility by execuDve leadership.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Insights 2014 40

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. World-class thought leadership. Get hands on with the technology. CX Program Management and Governance.

2020 29

2020 Customer Experience B2B Leadership 29

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114