CSM Magazine

MAY 29, 2024

Why do people leave their customer service jobs? What that tells me is that the old adage that says people don’t leave companies, they leave managers is spot on. It means that it’s up to you to make sure your employees feel loved, valued, and appreciated. It’s a win for you, your company, and your employees.

Customer Service 52

Customer Service Customers Engagement Management 52

Bill Quiseng

JANUARY 10, 2024

English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So I encourage you to remind yourself and your colleagues every day about each one of these reminders I published in 2023: 25 QUI QUOTE Reminders about Customers and Customer Service. Customers are people.

Leadership 97

Leadership Customer Service Social Media Advertising 97

Lumoa

JANUARY 31, 2023

Customer experience plays an important, if not the most important role in the success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. This will lead you to reduce churn and increase your revenue. Voice of the customer: where to start?

Customer Experience 176

Customer Experience NPS Touchpoint Customer Centricity 176

BlueOcean

APRIL 14, 2023

Amy Bennet, our intrepid host, wrote ChatGPT some probing questions about the customer experience, which generated some intriguing answers. After feeding those responses into a leading-edge text-to-speech module, we were able to simulate a real-time conversation with the world’s most famous natural language processing tool.

Government 156

Government Customer Service Representative Technology Definition 156

Retently

MAY 9, 2024

Boosting your B2B customer retention rates is incredibly important for nurturing a sustainable business. It’s a thrill to land a new customer, no doubt. Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way.

Customer Retention 78

Customer Retention B2B Customers Loyalty Programs 78

Customer Bliss

AUGUST 18, 2020

This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. With over 1500 customers across 30 countries. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . By Niraj Ranjan.

Customer Service 252

Customer Service Blog Customers Interaction 252

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Bill Quiseng

JANUARY 26, 2023

In hospitality, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.” There are a lot of people wanting to enter the hospitality business.

Hospitality 88

Hospitality Tourism Travel Banking 88

BirdEye

JUNE 22, 2023

Your business wouldn’t exist if it weren’t for your customers. But not all customers are the same. Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. That is why we deem it important to divide them into different groups to understand them better.

2023 98

2023 Social Media Reference Loyalty 98

TechSee

JUNE 1, 2023

With over 700,000 devices implanted worldwide, the company’s customer service team assists people daily with a wide range of questions about their devices, including multiple types of implants, Sound Processors, and a portfolio of accessories. Their virtual assist technologies are often acknowledged by customers.

Reference 207

Reference Technology Connections Demo 207

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. Which insurance review sites are best for your type of coverage?

Insurance 109

Insurance 2023 Financial Feedback 109

ReviewTrackers

JULY 28, 2021

People are not quick to trust insurance providers. So how do you get to the point where your insurance brand or agency is able to inspire trust among customers? Your Facebook Page or Instagram account are not online billboards. Your Facebook Page or Instagram account are not online billboards.

Social Media 175

Social Media Insurance Marketing 2007 175

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

Michel Falcon Experience

APRIL 2, 2020

In this blog post, I will share the five steps to follow when it comes time to start rebuilding your team. If your team has downsized because of current market conditions than I would create a communications plan (you don’t need to hire a pro for this). Think About Your Labour Forecast. This is very important!

Events 158

Events Airlines Leadership Insurance 158

Retently

FEBRUARY 20, 2023

In a highly competitive environment, assessing the success of a DTC brand just by checking the revenue and customer lifetime value is not enough. Predicting customer behavior and future growth is essential, and multiple methodologies are available to achieve this. RFM and NPS are widely used in ecommerce for these purposes.

NPS 156

NPS Customer Satisfaction Loyalty Measurement 156

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BlueOcean

OCTOBER 6, 2020

We believe that every outsourcer should earn your business by delivering value day in and day out whether your relationship with them is in its first year or its 20 th year. Sometimes the leadership team shifts, with people moving on to other opportunities or new leaders entering the mix and shaking things up.

Customer Care 156

Customer Care Contact Center Net Promoter Score Metrics 156

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

BirdEye

DECEMBER 26, 2023

But most struggle with the decision as they have no proof that customers will support it. But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands 104

Brands Social Media Competitive Advantage Measurement 104

BirdEye

MAY 13, 2024

Are you tired of guessing your audience’s preferences and the keys to a successful marketing campaign? Imagine having a crystal ball that reveals exactly what makes your audience tick. These tools enable you to uncover trends and audience interests, allowing you to run well-targeted campaigns that propel your business forward.

Insights 62

Insights Social Media 2024 Multi-Channel 62

BirdEye

APRIL 26, 2024

With BirdAI , you can create hundreds of social media posts for your pages with a few simple clicks. Content creation tools are software or applications that generate ideas, plan and publish content, create engaging media assets, and promote content. The creator economy is witnessing a significant boom in the internet era. Adobe Veed.io

2024 57

2024 Social Media Multi-Channel E-support 57

Totango

OCTOBER 2, 2020

The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior.

Customer Retention 118

Customer Retention Customers Communication Metrics 118

BirdEye

OCTOBER 11, 2023

Customer experience can be vital in helping businesses grow and scale faster. Investing in processes and tools that contribute to customer delight significantly impacts the bottom line. Good customer experience or delight has significantly evolved to finding value across every touchpoint.

Sales 109

Sales Social Media Customers Multi-Channel 109

Customer Bliss

OCTOBER 10, 2019

Today, leaders in just about every industry understand that improving customer experience is essential for ease of customer interactions, reputation management, business efficacy, and overall success. A clean and clear process for evaluating and understanding what customers need and value in improved or redesigned experiences.

Customer Experience 253

Customer Experience Metrics Innovation Leadership 253

ProProfs Chat

APRIL 22, 2020

An interpretation of the “80/20 Rule” given by Italian economist Vilfredo Paret stated that “80% of your company’s sales come from 20% of your customers” This adage is long being used as an incredible tool for business growth. Let’s Have a Look at Some of the Famous Customer Satisfaction Quotes.

Customer Satisfaction 112

Customer Satisfaction E Commerce Advertising Consulting 112

BirdEye

AUGUST 21, 2023

Social media is an important part of every business’ content strategy. Businesses must understand the value it can bring in boosting brand awareness, domain authority, and revenue for your business, especially with social media SEO. Why is social media SEO important for businesses? Watch the Free Demo Now.

Social Media 98

Social Media Multi-Channel E Commerce E-support 98

Integrity Solutions

DECEMBER 11, 2023

Your mindset may actually be the key to success. But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. What is cold calling and what does it look like in the current sales world?

Sales 95

Sales Connections Reference Social Media 95

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Hiring, training, upskilling, and retaining agents are activities critical to your success. What is Workforce Optimization?

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

CSM Magazine

MARCH 3, 2022

A key to retaining your existing business, growing your brand, and attracting new business is keeping your customers happy. Brian Tuite of Zenarate reveals new technologies that will help improve customer service. Customer service agents are a company’s most important asset to keeping customers pleased.

Customer Service 94

Customer Service Contact Center Banking Healthcare 94

Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. That’s equal to 9% of global GDP.

Contact Center 78

Contact Center Call Center Feedback Engagement 78

BirdEye

APRIL 19, 2023

We’ve put together a list of 45 of the best small business ideas to give you a headstart on where to pursue your self-started career. Meets a need The first thing you should ask yourself when starting a small business is, “Will people want this?” Your business should fill an area of the market that’s lacking. We’re here to help.

2023 97

2023 Social Media Consulting Events 97

SurveySparrow

APRIL 24, 2024

While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. An effective ORM strategy has two key goals: Protect your reputation : This involves monitoring what people are saying about you online, and addressing customer feedback quickly and professionally.

Management 52

Management Social Media Feedback Brands 52

ShepHyken

OCTOBER 14, 2022

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. Your customer service team must be an asset to your organization. Why Your Customer Service Needs Online Training .

Customer Service 73

Customer Service Competitive Advantage Customers Article 73

ShepHyken

DECEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. Over the last 20 years, possibly the most common direction for that conversation to move is toward acquiring new customers. My Comment: Let’s start this Top Five roundup with a list of questions on customer retention.

Article 62

Article Customer Service 2023 Contact Center 62