Innovate or Stagnate: Top 4 Customer Service Trends for 2024
Comm100
DECEMBER 12, 2023
From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. It also reduced agent attrition and requests to speak to a manager by 25 percent.” – McKinsey & Co., This reduces escalation and increases support capacity.
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