Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. You mentioned customer retention, churn and on the other side, driving innovation.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

SurveySparrow

NOVEMBER 28, 2023

Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. Key Elements: Novelty and Uniqueness: Introduce unexpected features, setting the product apart with innovative elements. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps. Define the mission. #2

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

SurveySparrow

AUGUST 30, 2023

Innovation and Adaptation The customer landscape is dynamic. Empathy in Action: How to Deliver Great Customer Experiences At Scale Authors: Tony Bates and Dr. Natalie Petouhoff Empathy in Action isn’t your typical book; it’s a roadmap to mastering the magic of empathy in the realm of customer experiences.

Books 52

Books Customer Experience Roadmap Loyalty 52

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop. making it all too easy for companies to get stuck or lost in the process.

Roadmap 63

Roadmap Workshop 2021 Communication 63

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Description : Learn from the most innovative brands in the world. Here is our curated list of must-attend events.

Events 52

Events 2020 Workshop Roadmap 52

Customer Alignment

MARCH 2, 2018

Establish the blueprint in a collaborative hands-on workshop (series of workshops) and ensure that it is linked to the overall business strategy. Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team.

Chief Customer Officer 99

Chief Customer Officer Customer Experience Roadmap Workshop 99

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Learning how to collaboratively build and deliver a compelling digital business case/roadmap with Avaya’s Customer IT and Business leaders. In the webinar.

Roadmap 41

Roadmap Workshop Webinar 2021 41

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Before I develop a strategic business growth program to take them “there,” I want to see their books. Contact me.

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Workshop Roadmap Customer Success Leadership 142

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. And then what happens?

Workshop 51

Workshop Customer Retention Innovation Roadmap 51

ijgolding

SEPTEMBER 13, 2018

Having worked with my good friend, Stefan Osthaus, for many years, it is never a surprise to constantly find him looking for new, innovative ways to help others improve their effectiveness in the field of customer experience. So, the roadmap was hard work to create, but it was done.

Roadmap 67

Roadmap Books Consulting Workshop 67

One Millimeter Mindset

JULY 5, 2018

Why not bring me in to conduct one of my One Millimeter Mindset breakout sessions on Professional Innovation, Storytelling, Workforce Collaboration, Us versus Them Mindset, or Customer Retention! Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members. They don’t care!

Blog 44

Blog Customer Experience Customer Retention Workshop 44

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Engage me to speak or conduct an interactive workshop at your next corporate or association event. These programs not only are motivational.

Workshop 44

Workshop Culture Roadmap Events 44

Chadwick Martin Bailey

APRIL 17, 2020

An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. If you’re wondering whether your company should be innovating during this pandemic, I ask you to consider the following: If you think your competition is continuing to innovate, then YES.

Innovation 64

Innovation Workshop Roadmap Consumers 64

SurveySensum

FEBRUARY 1, 2021

brings innovation into your thought process. helps you set and prioritize your roadmap plan. To map your Customer Journey click here to watch the workshop! In the next episode ‘Chapter 4: Workshop to Customer Journey Mapping’, we are running a Customer Journey Mapping workshop. . It gives you a realistic idea.

Customer Journey 52

Customer Journey Customer Journey Mapping Workshop Customer Centricity 52

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. Employee feedback is the roadmap for this journey of improvement. It serves as a powerful tool for uncovering genuine concerns, innovative ideas, and constructive criticism that might otherwise remain unspoken.

Culture 52

Culture Feedback Employee Experience Demo 52

Alida

NOVEMBER 8, 2017

We must listen to them and innovate to meet their needs. Then one day a consultant from our ERP vendor came onsite to hold a workshop. I’m incredibly grateful for the relationships I’ve built during my career with my customers based on the same ideals I witnessed in that workshop almost 20 years ago.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

SurveySensum

FEBRUARY 27, 2024

They are more productive, contribute innovative ideas, and deliver higher-quality work. This can include training programs, skill-building workshops, access to educational resources, and opportunities for career advancement. Satisfied employees are more motivated and engaged in their work.

Metrics 52

Metrics Culture Demo Healthcare 52

Centercode

APRIL 9, 2020

Over the course of three days, attendees picked up new tips and techniques, workshopped their programs, networked across industries, and brought their experiences to the table in the largest gathering of customer testing professionals yet. He also shares insights into our roadmap for 2020. Can’t wait to start using it.

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Roadmap Demo 2020 Definition 72

Gainsight

AUGUST 10, 2020

A lot of valuable insights, relevant questions, and real-time workshopping. The CS org is a gold mine of feedback and potential innovation for your product team to leverage. Perhaps this is a silver lining of discovery and innovation amid this crisis. Knowing that you are heard is one of the best feelings as a customer.

Leadership 59

Leadership 2020 Events Customer Success 59

SmartKarrot

SEPTEMBER 6, 2021

Provide the vision and direction of customer success (Support & Professional Services) strategy and processes with innovation and creativity. Facilitate workshops to help the users understand the product and the advantages.

Customer Success 19

Customer Success E-support Workshop Roadmap 19

West Monroe

MARCH 22, 2018

This is a fundamental step that was mentioned in nearly every success story at Dreamforce and is always relevant as we roadmap transformational projects with our clients. They created a new team and got the line-level help from across the organization by building an “Innovation and Transformation Center.”

Banking 49

Banking B2C Culture Customer Centricity 49

ClearAction

APRIL 17, 2019

Therefore, a two-year or three-year roadmap is the only truly sustainable way to make transformational changes.”. Action — why growth is generated by cross-organizational collaboration in regularly cadenced voice-of-the-customer actioning and innovating workshops with value and closed-loop communication to the customer base.

Management 69

Management Customer Experience Management Books Financial 69

ChurnZero

MARCH 1, 2019

We are being challenged to deliver more value more quickly, to delight in more surprising and creative ways, and to innovate and continue raising the bar because of those expectations. Having simple document in place with those ideals helps eliminate the guesswork and gives every CSM a roadmap to their own success.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

ClearAction

AUGUST 6, 2019

Product Marketing: Voice-of-the-customer data from new and existing customers guide innovation with product and development teams. Customer journey mapping is popular to a great extent because pictures are worth a thousand words, graphics pique managers’ interest, and creating a map in a workshop is fun. Analyzing Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

BirdEye

MARCH 17, 2023

Slow to adapt to emerging trends and innovative technology impacting the industry. These skills involve assessing current strategies and finding innovative ways to improve them. Rapid growth that involves new markets or launching of new products. Demotivated workforce and high staff turnovers. An inability to achieve goals repeatedly.

Consulting 98

Consulting Social Media Financial Sales 98

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems.

2020 132

2020 Customer Experience Magazine Consulting 132

Qualtrics

AUGUST 6, 2020

At a time when every organization is looking for a roadmap forward , this book outlines the ultimate method for adapting your business for an ever-changing world - during the current pandemic and long after it. Unlearning explained. In fact, the most challenging obstacle we face is ourselves according to O’Reilly. Register for Webinar.

Webinar 26

Webinar 2020 Workshop Retail 26

SmartKarrot

OCTOBER 5, 2023

Want a roadmap? Offer Workshops and Training Sometimes, clients aren’t aware of the full potential of what they’ve purchased. Regular workshops or training sessions can enlighten them, leading to increased usage and potential upselling. Foster a Culture of Innovation Encourage your team to think outside the box.

Workshop 10

Workshop Customer Journey Mapping Customer Journey Feedback 10

Martin Hill-Wilson

JANUARY 25, 2016

The roadmap they share with me shows they intend to travel even further over the coming months. So when we sit in workshop one of the P&Q Challenge and ask the simple but catalytic question ‘what is quality?’, Leaders don’t trust advisors to do the right thing or being a source of innovation. But change is a-coming.

Insurance 40

Insurance Multi-Channel Chief Customer Officer Travel 40

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Day one consists of deep-dive workshops and an invite-only leaders forum for product leaders Director, VP, CPO or higher. Description: With more than 40 educational sessions and 8 free workshops, this is a great conference for UX designers to learn and network. ProductCon Seattle.

2019 33

2019 Management Workshop 2018 33

One Millimeter Mindset

AUGUST 18, 2020

My One Millimeter Mindset Professional Innovation coaching program creates a 10-week learning program, with syllabus, homework and virtual Zoom sessions. Time to develop a new professional roadmap? Consider that all the stuff you allow to occupy space inside your head is your greatest professional constraint. One millimeter at a time.

Workshop 89

Workshop Roadmap Government Communication 89

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

One Millimeter Mindset

JANUARY 28, 2019

What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? What potential collaborative value – and innovation – is lost when people do not understand what you are saying?

White Paper 73

White Paper Workshop Roadmap Communication 73