Beyond Philosophy
AUGUST 21, 2021
In this episode, we explore the 5 Rules to Guarantee a Return on Investment. The 5 Rules to Guarantee a Return on Investment are as follows: Do your homework. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Think outside the square.
CSM Magazine
APRIL 18, 2023
As a business owner or manager, your organization’s success relies on just how well you know who your customers are. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!
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InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. Is this the same as Customer Relationship Management, or CRM?
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
InMoment XI
AUGUST 3, 2022
InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. But, priorities aren’t chosen solely from data. InMoment also measures brand loyalty drivers such as friendliness, food quality, and cleanliness.
Confirmit
OCTOBER 30, 2018
With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." What Philadelphia Insurance learned was that its customer base needed a more effective and efficient billing system so that they (the agents) could more effectively manage and assist the policy holders.
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