Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. .

2024 112

2024 2023 Customer Success Innovation 112

Magellan Solutions

AUGUST 18, 2023

By streamlining their sales process and delivering personalized messages, businesses can ultimately achieve revenue growth. This ongoing interaction improves the conversion of leads into customers, positively impacting sales performance and revenue generation. #3) It promotes enhanced sales performance and revenue increase.

Sales 98

Sales Marketing Multi-Channel Competitive Advantage 98

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Multi-Channel 114

Multi-Channel 2023 Customer Success Omnichannel 114

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. I’ve been waiting over a year for this Gmail + Totango integration… It works like a charm and makes things SO MUCH EASIER.

Customer Success 108

Customer Success Touchpoint Document Interaction 108

Magellan Solutions

MAY 6, 2024

We’ll discuss different types of outsourcing and how they can improve their operations, capabilities, and growth. Outsourcing non-core functions to a BPO provider can help businesses run more smoothly, improve customer service, and have more resources to focus on significant growth initiatives. The numbers speak for themselves.

2011 78

2011 Telecommunications 2012 Return on Investment 78

BirdEye

APRIL 17, 2023

Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This model offers convenience for the business and the consumer. It allows companies to leverage customer relationships to create a steady revenue stream. What is a subscription business model?

Customer Retention 98

Customer Retention Consumers Sales Reference 98

Team Support

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. It should allow for easy tracking, management, and resolution of customer issues. This is where TeamSupport stands out.

Customer Satisfaction 52

Customer Satisfaction Loyalty Customers Communication 52

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? They constantly test various acquisition methods looking for efficient growth.

2023 98

2023 Return on Investment Social Media Sales 98

ClearAction

DECEMBER 5, 2023

4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. For example, in fitness, instead of miracle pills or constant weighing or Spanx®, it’s best to focus on calories eaten, calories burned, and mindset/stress management.

Metrics 62

Metrics Effort Score ROI Chief Customer Officer 62

Playvox

FEBRUARY 13, 2024

As a contact center leader, the top agents you hire, train, and manage are the clutch players. Do you want to increase revenue through cross-selling ? Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader.

Contact Center 88

Contact Center Measurement 2022 Culture 88

Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. We continue to work closely with our customers to improve Customer Experience (CX) and achieve greater revenue. Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator.

Contact Center 133

Contact Center Return on Investment Leadership Consulting 133

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye.

Retail 109

Retail Brands E Commerce Demo 109

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? Customers are willing to pay for this new value, which helps you increase your company’s revenue. Knowing what these goals are will help you identify upsell opportunities that offer them additional value. .

Metrics 112

Metrics Customers Consumers Customer Base 112

Totango

DECEMBER 20, 2023

This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. These actions lead to increased efficiency and time savings.

2024 109

2024 Customer Centricity User Experience 2023 109

Totango

OCTOBER 18, 2023

Totango accelerates revenue retention and customer growth Last month at Totango Live! , we discussed how—in today’s competitive and volatile environment—driving consistent growth is hard, acquiring new customers is expensive—as much as 5X more expensive to win a new customer —and securing retention is key.

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. This gives you a Net Promoter Score that serves as a customer satisfaction baseline.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

CSM Magazine

MAY 10, 2024

Customer Relationship Management : Equipping staff with the skills to build and maintain positive relationships through respectful, solution-oriented communication. Utilizing Predictive Analytics for Personalized Services Predictive analytics is a powerful tool that financial institutions deploy to offer personalized services.

Financial 52

Financial Customer Expectations Banking Net Promoter Score 52

Team Support

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This leads to tangible business outcomes like revenue growth, reduced churn rates, and elevated customer satisfaction.

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

Retently

MARCH 16, 2022

With new SaaS companies popping up every day and a customer-centric culture coming into play, there’s (understandably) some confusion about how to manage customer interactions. It seems many of these new companies are struggling to define what Customer Success means, and how their agents (Customer Success Managers) should operate.

Customer Success 166

Customer Success Net Promoter Score Customers Customer Retention 166

CSM Magazine

MARCH 24, 2022

Lasting brand loyalty is cultivated from continuous service throughout the lifecycle of any particular product and managing these engagements for quality can be difficult when multiple players are involved. Increase service and revenue opportunities. Adhere to changing expectations. Enhance performance.

Retail 119

Retail Customer Experience 2004 Competitive Advantage 119

Education Services Group

JULY 5, 2023

The Loyalty stage is your last chance to make that happen and discover ways to elevate your relationships beyond the basics into advocacy and growth. Loyalty overlaps with Service a little when it comes to expansion and growth. It’s 2023 , yet many CS organizations still struggle for a seat at the revenue-generating table.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Loyalty Touchpoint 52

Team Support

APRIL 10, 2024

Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also cultivate relationships based on trust and satisfaction. TeamSupport’s client success software is designed to keep you one step ahead.

Competitive Advantage 52

Competitive Advantage Culture Interaction Loyalty 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Any outward-facing part of your company may play a role in managing touchpoint interactions. Making upsell offers. Consideration.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

Optimove

MARCH 26, 2024

Download Now Andrew Stewart, DAZN’s Senior CRM Manager , Technology, presented on the streaming giant’s evolutionary journey towards smart targeting. OptiCircle, The Optimove Community: Launched at Connect to overwhelming initial membership – pictured left to right, Lacey Gaitan, Director of Marketing Growth, Noa Marcus, Sr.

2024 64

2024 Connections 2025 Download 64

Magellan Solutions

APRIL 17, 2024

Through automation, businesses can reclaim countless hours lost due to manual data entry and redirect those resources toward closing deals and driving revenue growth. How Automating CRM Data Entry Boosts Your Sales Saving time is great, but automating your CRM data entry offers much more than just a break from typing.

Sales 52

Sales Customer Relationships Social Media Call Center 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. CEOs and CFOs will finally see how CSMs can drive expansion growth in a predictable, repeatable way.”

2024 52

2024 Customer Success Chief Customer Officer 2023 52

Magellan Solutions

JUNE 14, 2023

E-commerce plays a vital role in business growth. It helps businesses increase their sales revenue and reach a wider audience. By utilizing specialized e-commerce outsourcing for technical aspects, businesses can achieve growth. E-commerce outsourcing services offer cost-effective and optimal business solutions.

E Commerce 52

E Commerce E-support Social Media Customer Satisfaction 52

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. According to Forrester’s CX Index 1 , 81% of brands have reported stagnant growth from their CX investment in recent years.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. But by prioritizing exceptional customer service, organizations can foster loyalty and drive growth in the years ahead.

2023 60

2023 Customer Service Customer Service Representative Customer Care 60

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

2024 52

2024 Customer Service E Commerce E-support 52

BirdEye

NOVEMBER 22, 2023

In a field as trust-dependent as law, mastering review management is not just beneficial; it’s essential to your practice’s success. In this article, you’ll learn why law firm reviews are essential, how to collect them, and how to manage them effectively. Facilitating improvement Client reviews offer invaluable feedback.

Management 109

Management Demo Feedback Social Media 109

Team Support

FEBRUARY 22, 2024

Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. Businesses need to proactively manage their customer interactions, ensuring a seamless, satisfactory experience that fosters loyalty and encourages repeat business. This is where TeamSupport comes into play.

Net Promoter Score 40

Net Promoter Score Omnichannel Customer Centricity Customer Satisfaction 40

Gainsight

FEBRUARY 29, 2024

For IBM, its partner ecosystem is responsible for contributing over 40% of its software revenue. Overcoming Through-Partner Customer Success Barriers With Technology Communication stands at the center of effectively managing the intricacies of channel partnerships and partner ecosystems.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

CSM Magazine

JULY 5, 2022

The Group’s annuity services revenue – linked to its managed services, support, technology services and its own IP – also saw a healthy increase of 41% to £96.3m (2020: £68.5m). As a result, EBITDA – earnings before interest, tax, depreciation and amortisation – increased by 35% to £22m.

2020 59

2020 Financial Customer Relationship Management 2021 59

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Businesses need a new strategy for customer success growth. Elements that Drive Customer Success Growth. In the future, you may be able to offer them an upsell. Let’s take a look.

Customer Success 101

Customer Success Customer Centricity Customer Satisfaction Fashion 101

SurveySensum

FEBRUARY 19, 2024

The above stat shows that elevating the growth of your business is no less than a mystery. This is because it will boost your business growth and revenues better than other competitive businesses that are not customer-centric. Additionally, actively seek and incorporate customer feedback into your innovation processes.

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Mixpanel? Check out our full list of technology partners or request a new integration.

Customer Retention 92

Customer Retention Customer Success Events Customer Journey 92