InMoment XI

SEPTEMBER 27, 2023

NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. What’s the Score for Insurance Brands? As their 2023 insurance brand of the year. However, there’s more to the story.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

InMoment XI

FEBRUARY 23, 2024

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees, and beyond. Every business should know the ins and outs of how their marketing, advertising, and sales team measure up. Effective market segmentation is critical to that goal. What Is Market Segmentation?

Marketing 260

Marketing Customer Experience Return on Investment Consumers 260

Retently

APRIL 5, 2024

Moreover, the lines between online and physical commerce are blurring. Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. But how can you, as a business owner, use content moderation to your advantage? But how can you, as a business owner, use content moderation to your advantage?

Social Media 52

Social Media Marketing Advertising Brands 52

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Create a website 2. Create online business listings 7. Create an attractive window display 22. Are you looking for ways to promote your business locally?

Seminar 98

Seminar Social Media Advertising Workshop 98

Magellan Solutions

APRIL 22, 2024

In the digital age, a safe online community is very important. This assures that user-generated content (UGC) meets guidelines and sets community standards. This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. One way to do this is content moderation.

User Experience 52

User Experience Call Center Interaction Engagement 52

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. The Power of a Customer Community Many times you already have a strong community IRL. Well, creating a customer community is just taking this IRL version online and 24/7.

Customer Success 52

Customer Success Engagement Customers Insights 52

TechSee

AUGUST 14, 2023

Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Entertainment Insights 2016 250

Gainsight

FEBRUARY 13, 2024

Are you ready to unlock the potential of your customer community? Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. For Community teams, all of the above.

2024 52

2024 Events Engagement Connections 52

Alida

AUGUST 16, 2016

Online communities have become a necessity in today’s business world. To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure.

2015 0

2015 Social Media 2012 Innovation 0

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Hello Atlas members! If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today !

2024 52

2024 Social Media Roadmap Webinar 52

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Benefits of social media in real estate How do you create a real estate social media strategy that brings in new business?

Social Media 59

Social Media Sales Advertising Connections 59

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Workshop 111

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences.   Hello Atlas members! Sign up today ! Here’s the Atlas content you do not want to miss!

2024 52

2024 Social Media Events Engagement 52

Lithium

JANUARY 2, 2024

So how does it now fit into our future, and should executives be taking a closer look? Reddit for Brands: Navigating the Front Page of the Internet Should brands use Reddit? And if yes, how should they use it? Happy New Year Atlas members! Sign up today ! Here’s the Atlas content you do not want to miss!

2024 52

2024 Social Media 2023 Contact Center 52

Gainsight

MARCH 15, 2024

Building an online community for your customers isn’t as hard as you might think—in fact, it’s pretty simple to get started. We recently sat down with Kait Masters, Community Development Manager, HoneyBook, in our recent webinar, Simple Start, Exponential Impact. Here’s how to get started. Our key takeaway?

Webinar 52

Webinar Sports Social Media ROI 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience.

Insights 78

Insights Advertising Interaction Consumers 78

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Management 116

Management Social Media Brands Consulting 116

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

2016 267

2016 Innovation Marketing Insights 267

Lithium

JULY 7, 2022

Plant the seeds of a flourishing community with SEO. Communities across the digital sphere are dependent on the life-blood of traffic. A thriving community is often based solely on user traffic. But thanks to the infinite knowledge of Google, chances are high that your customer found your community page through a Google search.

Social Media 98

Social Media Reference ROI Brands 98

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Social Media Feedback Loyalty 52

BirdEye

MAY 5, 2023

How well you reach your customers to pitch your products depends on how effective your advertising is. And it means you have to get selective about how, when, and where you advertise your business. And it means you have to get selective about how, when, and where you advertise your business.

Advertising 98

Advertising 2023 Automotive Retail 98

Lithium

FEBRUARY 28, 2023

From fully digital lives in online worlds, like Second Life , to a plethora of movies like Ready Player One , each provide a glimpse into what the metaverse could mean and how it could play a part in our daily lives. Although Meta (formerly Facebook) is creating its own “Metaverse” it is only one of many such projects.

Social Media 93

Social Media Fashion Entertainment Connections 93

SurveySensum

NOVEMBER 16, 2023

Using website feedback helps you understand your online visitors in-depth. This is important because it helps you not only understand your website users but to drive your business’s online success. Now comes the question – how to get customer feedback on the website?

Feedback 52

Feedback Social Media E Commerce User Experience 52

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

ShepHyken

JULY 16, 2021

He writes about creating a better experience for customers when they come into a store. Consumers were turning to online delivery options, and they will continue to do so. However, it also means creating a better experience for customers when they come into a store. Build a Community . It’s All About the Customers .

E Commerce 141

E Commerce Retail Exceptional Customer Service Consulting 141

SurveySensum

MARCH 7, 2024

This article aims to delve into the nexus between CSR and customer loyalty , exploring the ways in which socially responsible practices , such as considering CSR impact on customer loyalty, can enhance brand image, drive customer loyalty, and contribute to long-term business success.

Loyalty 52

Loyalty Competitive Advantage Connections Demo 52

BirdEye

OCTOBER 30, 2023

A strong local presence means easy yet powerful word-of-mouth marketing , positioning you as the most trusted brand. Build your community 8. It’s distinct from general social media marketing because it focuses on the local community, making it more effective and efficient. Here are 12 ways: 1. Understand your audience 2.

Social Media 59

Social Media Marketing Events Advertising 59

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. We’ll also share some tips on how to hire the right candidate. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement 2024 98

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros!

2023 52

2023 Webinar Metrics Social Media 52

Happy or Not

FEBRUARY 26, 2024

This creates a sense of belonging and recognition by a particular brand, transforming your restaurant from a faceless eatery into a warm and welcoming haven. A program for increasing customer loyalty should feel like a secret club, a reward for being part of your culinary community.

Loyalty 36

Loyalty Loyalty Programs Social Media Entertainment 36

Lithium

MARCH 7, 2023

Industry The Metaverse and Online Communities: Khoros 101 - Here we will dive into the role of communities in the metaverse and how the evolution of key community considerations provide emerging opportunities for Brands. Read the report now and learn how to leverage this year's top trends to your advantage.

2023 52

2023 Omnichannel Webinar Social Media 52

Lithium

JUNE 27, 2023

It really is an exciting time for online communities in many ways, but we are just at the beginning of exploring how this technology will impact how we work in communities. At Khoros, we have been hard at work on Aurora, our next generation of online communities.

Technology 52

Technology Metrics Engagement Innovation 52

SurveySensum

JANUARY 26, 2024

The Foundation: Awareness Stage The awareness stage serves as the foundation, marking the initial encounter between a potential customer and your brand. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

BirdEye

MAY 24, 2023

You also need to know what goes into an effective referral program as well as how to ensure it gets out to the right people. And we’ll share creative referral program ideas you can use as inspiration for creating your own engaging referral strategies. In this article, we look at everything you need to know about referral programs.

Social Media 98

Social Media Reference Sports Sales 98

BirdEye

APRIL 18, 2023

These ad campaigns are necessary to build brand awareness, generate leads, drive traffic to your physical location, and increase sales. The goal is to create anticipation and excitement about your product or service within the local community. Table of contents What is local advertising? This tool is dynamic and easy to use.

Advertising 98

Advertising Social Media Events Magazine 98