perspectives point-of-view becoming-a-customer-centric-bank 
West Monroe
APRIL 9, 2024
While this impacts lower net interest margins, it fuels competition against traditional banks and highlights the differing profit pressures that credit unions face. For credit unions, this presents an opportunity to continue offering high deposit rates and more expansive member benefits, further differentiating themselves from banks.
West Monroe
MARCH 14, 2024
In the constantly changing business world, where volatility and unpredictability have become the norm rather than the exception, achieving tangible financial results has never been more challenging. However, as a Bloomberg columnist recently pointed out , the business world is currently facing a “big idea drought.
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C Space
FEBRUARY 12, 2020
When a customer is identity loyal, any competitor has to ask your customer to change who they are. When we internalize the essence of a brand as a part of who we are and what we want to project to the world — the brand and the consumer become one in vision and values. Americus Reed II.
PeopleMetrics
NOVEMBER 10, 2014
In a world beholden to entropy, crafting a smooth, effortless customer experience is easier said than done. Seamless experiences are gaining momentum in customer experience strategy, with some research even suggesting they can accelerate levels of brand commitment. Bringing the Customer Perspective to your Customer Experience Strategy.
West Monroe
MARCH 5, 2018
A dinner conversation among Bay Area execs about winning the battle for customers generates a surprising level of passion and intensity. Their take: Few brands are really winning with customers, and those leaders continue to raise the bar and leave their competitors in the dust. Without trust, there’s no loyalty.
West Monroe
MAY 5, 2017
Fintech usually has a sexy connotation associated with it, so last week when I was in New York speaking at Bank Director’s FinXTech conference , I enjoyed the irony of being on a panel to discuss “The Unsexy Side of Fintech.” Three years ago the buzz was all about how Fintech was going eat the lunch of traditional banks.
Lumoa
JANUARY 23, 2018
If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction.
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