perspectives point-of-view customer-interactions-during-covid-19 
Experience Investigators by 360Connext
MAY 26, 2020
Organizations are planning for a phase of reopening including determining how customers can safely make purchases to how many employees can really come back to certain workplaces. How Does it Differ From a Customer Journey Map? This might sound like a customer journey map, but there are a few distinctions. Customer Actions.
Natalie Petouhof
DECEMBER 3, 2021
Fast forward to this year, in the wake of the COVID-19 pandemic, and Accenture research shows that, to drive growth, companies must reimagine their entire businesses through the lens of experience. Harness the chemistry of customer and employee experiences. So, what’s a brand to do in an intensified experience economy?
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Chadwick Martin Bailey
JANUARY 5, 2021
Taylor is a seasoned client services/relationship manager with deep and varied experience in customer satisfaction, customer experience, loyalty/affinity, AA&U, and concept testing research. To help navigate that for clients, I like to look at these trends through a consumer, client, and advisor perspective.
Qualtrics
DECEMBER 3, 2021
Recent global crises have caused significant labor shortages – and the impact is leading businesses to reevaluate how to attract the right talent and protect their customer experiences from the fallout. Use experience management to ensure customers don’t feel the fallout of global crises. The COVID-19 pandemic.
Gainsight
SEPTEMBER 21, 2020
Since 2013, BazaarVoice has been using Gainsight’s platform to gain insight into customer health and improve customer experience. BazaarVoice was one of the first software companies to embrace customer success ideology and practices. For Keith, he had the extra burden of landing with COVID-19.
Experience Investigators by 360Connext
AUGUST 11, 2020
Customers are figuring out the “next normal” and what that means to their daily experiences. Businesses are looking to stay ahead of the challenges by creating better customer journeys and reassuring customers they’ll deliver what they need and how they need it. Customers are savvier now, too.
West Monroe
JANUARY 23, 2022
This includes both front-of-meter (FTM) DERs, such as large renewable energy facilities and electricity storage, and behind-the-meter (BTM) DERs, such as customer-owned renewables, electric vehicles (EVs), and battery storage. An increasingly connected energy-and-utilities ecosystem.
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