Talkdesk

MAY 23, 2019

Justin: Hey everyone, it’s Justin Robbins here, and today I am catching up with someone who, over the past few years, I’ve grown incredibly fond of, and that’s Martin Hill-Wilson. Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London!

Contact Center 44

Contact Center Definition Consulting Brands 44

Waypoint Group

JULY 18, 2018

Product teams have many different ways to get input on product direction: strategic direction set by the Board/CEO, sales requirements (that next BIG deal), market strategy, and the list goes on. They also get a mouth full from the Tech support team, that generally operates a reactive break/fix posture. Written by Mark Pecoraro.

NPS 40

NPS Feedback Leadership Voice of Customer 40

Chattermill

AUGUST 6, 2019

Despite the considerable value they offer organisations. How To Drive Action With Your Voice of Customer Program. by Sam Frampton. on 7 Aug 2019. Voice of the Customer. We believe the fuel that powers the world's most exceptional products is customer experience. Voice of Customer. Many companies fail to treat VoC programs seriously.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

Despite the considerable value they offer organisations. How To Drive Action With Your Voice of Customer Program. by Sam Frampton. on 7 Aug 2019. Voice of the Customer. We believe the fuel that powers the world's most exceptional products is customer experience. Voice of Customer. Many companies fail to treat VoC programs seriously.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Qualtrics

JANUARY 22, 2021

Deal with the world as it is, not how you’d like it to be. He led projects that redesigned the customer-facing processes for a power generation business unit and redefined the product configuration and distribution approach for electrical distribution panels. “At Bruce didn’t start out to be an XM expert.

Customer Connectedness 26

Customer Connectedness Leadership Management Customer Experience Professionals 26

Amity

DECEMBER 9, 2016

Ever log on to your computer in the morning and immediately get that sense that you’re drowning? The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers.

Customer Success 109

Customer Success Marketing E-support Social Media 109

Kustomer

APRIL 28, 2022

When customers encounter too many pain points while interacting with your brand, chances are they won’t shop with you but will move on to a competitor. When customers encounter too many pain points while interacting with your brand, chances are they won’t shop with you but will move on to a competitor.

Management 97

Management Customer Journey Roadmap Customer Service 97

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. At the time it was only three of us: myself and two tech support reps.

Customer Success 0

Customer Success Customers Definition Metrics 0

Kustomer

OCTOBER 4, 2021

Oddly enough, robots add that human element back to CX by streamlining solutions from agent to customer. When agents work with leaders who value empathy and relationship building in the workplace, that trickles down to their customer interactions. Listen to the full podcast to learn more. Listen to the full podcast to learn more.

Contact Center 105

Contact Center Omnichannel Consumers Article 105

CustomerSuccessBox

FEBRUARY 20, 2022

There is a lot of data collected but deriving insights from its relations can give out valuable information. Customer health score gathers all the significant data of customers and analyzes the future behavior for a predictable time. Measure customer health scores to know how your customers are performing in real time.

Measurement 52

Measurement 2022 Customer Success B2B 52

Ecrion

SEPTEMBER 24, 2020

How you deal with customer service communication can make or break your business. When you take the time to interact with your customers and deal with any questions in a positive way, you’ll enjoy increased customer loyalty and word-of-mouth recommendations. So what can you do to improve customer service? Use Positive Language.

Communication 98

Communication Customer Service Customers Customer Journey Mapping 98

Bold360

DECEMBER 1, 2016

With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. In fact, sometimes it can seem. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Comm100

NOVEMBER 23, 2020

On the flipside, the customer experience can change quickly (and sometimes dramatically) for the worse if a software provider’s customer service becomes too slow, the price point changes, or the company tries tacking on too many clunky features at once. Customer service isn’t just about your team having the right attitude and training.

2020 52

2020 Omnichannel Multi-Channel Social Media 52

Integrity Solutions

JUNE 19, 2023

Amid new technological advancements and emphasis on sales enablement tech and AI, shifting buyer preferences, an increasingly competitive market and general economic uncertainty, adaptability will always be one of the keys to staying ahead in the dynamic world of sales. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Communication Roadmap Competitive Advantage 16

Kustomer

AUGUST 19, 2021

One way leaders can win this backing is through sharing customer success stories with the higher ups, which adds value to your CX team ’s efforts. “I Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by CEO and longtime customer advocate, Wendi Sturgis.

Culture 98

Culture Chief Customer Officer NPS B2B 98

Customer Guru

JANUARY 3, 2018

Having worked with various tech conglomerates in India, he has successfully learned the nuances of managing operations of large business houses. Having worked with various tech conglomerates in India, he has successfully learned the nuances of managing operations of large business houses.

Customer Centricity 95

Customer Centricity Healthcare Hospitality 2007 95

Qualtrics

JUNE 30, 2020

What process did you go through when you had to cancel Adobe Summit in Las Vegas? One of our values is being genuine and authentic, and so we didn’t want to put people over goofy green screens… it was very raw and very genuine. Hear the full interview: Read full transcript. We realized people needed this moment. Access Now.

Events 26

Events Travel Innovation Brands 26

West Monroe

JANUARY 23, 2022

Historically, each point of the triangle has had a vital role to play in achieving favorable outcomes—for patients and other stakeholders—but they have typically operated under somewhat different sets of goals and incentives. But where is the industry headed from here? The answer is nuanced, of course. The industry at a glance.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. In turn, she developed a following of over 50M views in YouTube and became a trusted source of information in the realm of skin problems. Sasha Tenodi. Wendy Glavin. Randy Hernandez.

2016 111

2016 2017 Customer Experience Social Media 111