The Pivot to 100% Remote Training in the Contact Center
BlueOcean
OCTOBER 22, 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. For most of us, the success measure for the big 2020 pivot was simply staying operational. Getting training online was a success in itself. The second key pillar is setting expectations.
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