One Millimeter Mindset

JANUARY 5, 2022

Look for more innovative and timely solutions, together. Rewrite your professional playbook for 2022. Next, devote both established and newly-identified resources to delivering enduring client-focused outcomes by leveraging a less is more daily professional strategy. Recalibrate for delivering in shorter sprints. Your thoughts?

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Workshop Innovation 2022 Leadership 85

Gainsight

MAY 17, 2023

That’s why Gainsight is giving CSMs superpowers with new products and features powered by generative AI , designed to arm CSMs the tools they need to efficiently and effectively scale Digital Customer Success with limited resources. The Digital Customer Success Playbook At Pulse 2022, we announced the Durable Growth Playbook.

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One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you lack the confidence, mindset, and professional tools to push back on same-old solutions and propose more innovative, revenue-generating ones? Her playbook of cross-functional collaboration, Do YOU Mean Business?

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Leadership Innovation Workshop Consulting 99

One Millimeter Mindset

SEPTEMBER 22, 2021

Next, are you their top-of-mind, go-to resource to find a solution? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Her playbook of cross-functional collaboration, Do YOU Mean Business? Think about it.

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Management Innovation Leadership Consulting 77

One Millimeter Mindset

OCTOBER 20, 2021

Next, will you foster greater innovation, even if it makes you all feel uncomfortable? Then, can you expand your network of internal resources to fill in gaps in information? Creating a more hybridized team mindset results in a more professionally diverse network of team resources. Contact Babette here.

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Innovation Leadership Consulting Events 94

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. Here are my top five picks from last week. My Comment: Do your customers know you care about them?

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Article Customer Service 2023 Contact Center 62

One Millimeter Mindset

SEPTEMBER 29, 2021

Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Become more professionally visible, cross-functionally relevant, and strategically valuable as you create and implement innovative and robust business outcomes together.

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Blog Innovation Travel Leadership 88

One Millimeter Mindset

MAY 12, 2020

Do colleagues and clients prioritize you as their trusted go-to resource? And an innovator rather than an order-taker? Perhaps it is because your own go-to resources are mission-critical, absolutely essential professionals who long ago stepped beyond what is professionally comfortable. Why do you trust these folks? Build trust.

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One Millimeter Mindset

JANUARY 11, 2023

Last week’s blog post discussed becoming a purposeful go-to resource for colleagues and clients. Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor |. Her playbook of cross-functional collaboration, Do YOU Mean Business? We can work together on that component of your professional intensity.

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Consulting Innovation Leadership Interaction 73

ShepHyken

NOVEMBER 9, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here is the resource to get you started. CMSWIre) While B2B companies may be behind their B2C peers, many are starting to catch up by taking ideas from the B2C playbook and applying them to the B2B experience.

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Article 2020 Customer Journey Mapping Customer Service 107

One Millimeter Mindset

JULY 9, 2020

But, because of the post-sale support continuum and new product innovation your company offers them. Next, the post-sale pros create their own internal networks of go-to resources. Her playbook of cross-functional tools, Do YOU Mean Business? Contact her here. As an outside salesperson, guess what she specialized in?

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Workshop Sales Leadership Innovation 96

One Millimeter Mindset

OCTOBER 18, 2018

In this model, customer retention becomes a linear tug-of-war, instead of a cross-functional collaboration of aggregated organizational resources. . As a result, customers see vendors, suppliers and consultants as a portfolio of resources to be adopted, adapted and applied, depending on the sailing environment. Instead of vice versa.

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Customer Retention Workshop Touchpoint Customers 118

One Millimeter Mindset

DECEMBER 3, 2020

Also, evaluate whether these improvements resulted from ideas generated from non-traditional resources. And you become a go-to resource for human capital strategy in your organization? I specialize in professional innovation, cross-functional leadership and client retention. Then take these next steps. Together with me.

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Leadership Workshop Innovation 2020 86

ChurnZero

MAY 3, 2022

Known for their scientific, data-driven approach to playbook and process design, training, and coaching, Winning By Design is an agency with a long track record of advising CS, sales and marketing teams at high-growth SaaS companies. “It’s everything the customer touches, tastes, smells, hears, sees throughout the experience with the brand.”

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Customer Success Customer Journey Mapping Customer Centricity Leadership 98

West Monroe

MARCH 14, 2024

” This observation underscores the importance of not just chasing after the latest technology but focusing on innovation—and investments, whether resources, time, or money—that can truly drive business growth. Otherwise, what’s the point?

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Banking 2030 Financial ROI 40

One Millimeter Mindset

MAY 13, 2021

In addition, solutions become more innovative because you are willing to take chances with the status quo. Think about what is new, next, and possible as you vitalize your team into your organization’s go-to resource for successful collaboration. Her playbook of cross-functional collaboration, Do YOU Mean Business?

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Leadership Innovation Consulting Presentation 84

Gainsight

MARCH 1, 2024

Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. CS leaders will continue to be tasked to do more with less, so technology will continue to be at the center of the CS playbook.

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Customer Success Chief Customer Officer 2002 2014 59

C Space

APRIL 10, 2020

The Crisis Playbook, Part 2: Business Tactics During, and After, COVID-19. To support our clients, we’re building a best practice playbook for businesses: how to navigate now and plan for what’s next. How we work needs a radical rethink. Sam Rothkopf. Chief Development Officer. The most important thing to do first is pause.

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Events Travel Innovation Presentation 59

CSM Magazine

NOVEMBER 4, 2022

In 2013, customer experience innovator Matthew Dixon authored a new book that forever changed the game of customer service. While TX can be complicated, and require a step-by-step playbook , here are seven tips for designing and orchestrating a TX strategy: 1. Meet people’s emotional needs as well as their functional ones.

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Touchpoint 2024 2013 Employee Experience 52

One Millimeter Mindset

MARCH 4, 2021

Plus, you develop into go-to resources for one another. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Her playbook of cross-functional collaboration, Do YOU Mean Business?

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Leadership Consulting Presentation Innovation 78

One Millimeter Mindset

OCTOBER 6, 2020

Your story resources are selected by someone else and provided as a library in some company-wide platform. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development, and professional innovation. Her playbook of cross-functional tools, Do YOU Mean Business?

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Workshop Leadership Consulting Presentation 91

One Millimeter Mindset

JUNE 9, 2021

Then, as an internal colleague and resource, choose to become far more visible as you collaborate. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Her playbook of cross-functional collaboration, Do YOU Mean Business?

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Innovation Leadership Consulting Events 66

Gainsight

JULY 27, 2022

The reality is that in a time of plunging market valuations , declining VC funding and limited capital, the traditional growth-at-any-cost SaaS playbook is no longer viable. Successful PLG depends on instilling a culture of data-driven experimentation and continuous innovation across your entire organization. Sound overly dramatic?

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Innovation Culture ROI Feedback 59

One Millimeter Mindset

MAY 25, 2021

Asking the right questions the right way allowed me to identify new professional resources. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Her playbook of cross-functional collaboration, Do YOU Mean Business?

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Events Innovation Books 2021 66

Bold360

JUNE 10, 2020

Online businesses had different CX resources for different channels — phone, email, and chat. Ditch the Band-Aids; build a CX playbook for the future. So start your roadmap — or playbook, if you prefer — with a step you can take today. At CXNext, we built a playbook to help businesses get started on this journey.

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Engagement E-support Roadmap 2020 52

SmartKarrot

APRIL 20, 2023

Well, you are in for luck as there are numerous resources available to help you in scaling your customer success initiatives and that too with a lot of efficiency. This blog post will explore six highly-valuable resources to help you take your customer success strategy to the next level.

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Customer Success Books Customers Customer Satisfaction 19

Tricia Morris

NOVEMBER 6, 2015

So what’s an agency to do when faced with less money and staff as customer expectations continue to grow, along with the innovations in technology that empower them? In the interview, Patterson offered these three key ways for agencies to improve service even as budgets and resources become more scarce: Step 1: Listen. And more. .

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Government Customer Service Social Media Chief Customer Officer 81

ShepHyken

AUGUST 28, 2017

Each week I read a number of customer service and experience articles from various online resources. The Contact Center Playbook for Improving Customer Satisfaction [Whitepaper] by Nicolina Savelli. Antavo) Online eCommerce giants are moving into the offline sphere and we’re seeing more and more innovative solutions based on Big Data.

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2017 Article Customer Service Contact Center 79

One Millimeter Mindset

AUGUST 8, 2018

As resources. Think of the implications of this professional innovation strategy on customer success and customer retention. Instead, we evolve into innovators. My professional innovation goal is for clients to find us so compelling, that they ask us: “What do you think about this?” is available on Amazon.

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Seminar Workshop Customer Retention Innovation 53

Gainsight

MAY 26, 2020

This level of engagement also puts one of the innovations announced in our Pulse Product Keynote into focus in a whole new way: Sightline Vault , part of Gainsight’s unique approach to an ecosystem, harnesses this one-of-a-kind community. While the circumstances were unprecedented, the way you came together was and is extraordinary.

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Customer Centricity Customer Success Travel Innovation 52

Gainsight

APRIL 13, 2021

As the cloud business model continues its relentless ascent to take over all software spending, companies are trying to figure out how to marry the SaaS playbook with all of their traditional go-to-market methods. As he suggested, it’s impossible to scale in many businesses, purely using internal resources.

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Customer Success Innovation Technology Books 52

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Playbook: What is included in your playbook and it’s used.

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Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Playbook: What is included in your playbook and it’s used.

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Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Playbook: What is included in your playbook and it’s used.

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Customer Success Chief Customer Officer 2019 ROI 49

ChurnZero

MAY 3, 2022

Check out her channel to see how this approach leads to innovative ideas for customer engagement, digital transformation, and customer-centric leadership. If you have a different learning style—or want to complement your YouTube learning with different formats—try these resources, too. We’ll help you find your path to success.

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Customer Success Customer Journey Mapping Customer Centricity Leadership 52

Education Services Group

NOVEMBER 7, 2022

As the organization becomes more efficient and receives more resources, CS Operations fleshes out into its own team, which can mean different things for different CS organizations. Obstacle removers, road builders, innovators. Process: renewal playbooks, proactive touchpoints, cross-functional coordination.

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Customer Success 2022 Customers Innovation 52

SmartKarrot

SEPTEMBER 26, 2023

A human resources playbook comes in handy in helping you build a new talent pool that can work toward steering your organization forward. This playbook is also vital to building new capabilities, altering behaviors among your employees, and improving their overall performance. What is a Human Resources Playbook?

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