Blueshift

DECEMBER 19, 2022

Blueshift provides some very powerful SDKs that developers can use to integrate their apps with the Blueshift platform. When you integrate with our SDKs, you can use Blueshift features like event tracking, push notifications, in-app messages, and deep links.

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delighted

MARCH 30, 2020

Today, we are excited to launch a brand new way to gather feedback with Delighted – directly in your apps with our native mobile SDK for iOS. Delighted’s SDK makes it easy to gather feedback of all types – NPS, CSAT, 5-star, CES, Smileys, and Thumbs – right in your iOS app. Give the Delighted iOS SDK a try with a free 7-day trial.

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NPS Presentation Feedback Connections 52

TechSee

JANUARY 12, 2023

Today we are proud to share the next evolution in this journey as we introduce the VI Mobile SDK for iOS and Android. . For the first time, the VI Mobile SDK will allow VI’s visual AI models to run locally on the end user’s Android or iOS device, right inside the brand’s mobile app. The new VI Mobile SDK makes this possible.

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Connections Insights Contact Center Document 109

Lithium

AUGUST 1, 2023

Update Brand Messenger mobile SDK display settings, and new icons for forms Users can now update the display settings of their Brand Messenger mobile SDK directly from the Care interface by configuring the widget ID. Also with SSO IdP, admins access can now use their IdP to update an agent’s team assignment.

2023 52

2023 Download Webinar Blog 52

delighted

MARCH 30, 2020

Today, we are excited to launch a brand new way to gather feedback with Delighted – directly in your apps with our native mobile SDK for iOS. Delighted’s SDK makes it easy to gather feedback of all types – NPS, CSAT, 5-star, CES, Smileys, and Thumbs – right in your iOS app. Give the Delighted iOS SDK a try with a free 7-day trial.

NPS 47

NPS Presentation Feedback Connections 47

CSM Magazine

MARCH 26, 2020

s support ecosystem integrated with UJET’s mobile SDK to provide the backbone for Wag!’s The mobile SDK supports Android and iOS so both device demographics receive the same support experience. launched UJET’s mobile SDK and IVR support via UJET’s platform in April 2019. The UJET mobile SDK was fully implemented in just 30 days.

2019 59

2019 2015 Insurance Connections 59

CSM Magazine

MARCH 26, 2020

s support ecosystem integrated with UJET’s mobile SDK to provide the backbone for Wag!’s The mobile SDK supports Android and iOS so both device demographics receive the same support experience. launched UJET’s mobile SDK and IVR support via UJET’s platform in April 2019. The UJET mobile SDK was fully implemented in just 30 days.

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Customer Experience 2019 Customers 2015 52

SurveySparrow

JULY 18, 2022

You can trigger these surveys within your app based on certain events with the help of a mobile SDK. App (via mobile SDK). Create and trigger smiley surveys within your app with our simple mobile SDK. Measure customer satisfaction. Simply copy and paste a snippet to embed the smiley survey on your website. Final thoughts.

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Feedback Measurement Events Customer Satisfaction 52

delighted

FEBRUARY 9, 2021

You can see that we use multiple survey channels – Email , Web , and iOS SDK – to cast as wide a net as possible. Before we started using iOS SDK surveys, our internal response rate for email surveys was 21%, while for web surveys it was 10%. (If you want to give them a try, check out this guide on increasing response rates.).

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Lithium

MARCH 5, 2024

Special Shoutout: Are you a developer interested in learning more about the Aurora SDK? Thanks to @AbhishekIlindra and @Claudius for addressing the concern and helping out @obrienpaule at the same time! Chime in here with a comment to show your interest in our upcoming developer conference. We'll be sharing more details in the near future.

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2024 Social Media Roadmap Webinar 52

Optimove

MARCH 29, 2022

Open-source SDK supporting all major browsers and facilitating GDPR compliant web push notifications to your website, SPA, or PWA. Personalize each customer’s experience by dynamically adapting the content they receive based on their on-site behavior. Want more product info?

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Download Customer Journey Sales Engagement 52

Optimove

MARCH 29, 2022

Open-source SDK supporting all major browsers and facilitating GDPR compliant web push notifications to your website, SPA, or PWA. Personalize each customer’s experience by dynamically adapting the content they receive based on their on-site behavior. Want more product info?

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Download Customer Journey Sales Engagement 40

SurveySparrow

MARCH 24, 2024

Moreover, make sure that the tool you provide is scalable, so that later on when you want to embed video call SDK or add new features you can do that with ease. This integration ensures a smooth flow of data and enables companies to automate processes, resulting in efficient feedback management and response mechanisms.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

delighted

MAY 28, 2020

In a nutshell, Additional Questions lets you: Add up to 10 follow-up questions (scale, multiple choice, or open-ended) to your email, link, kiosk, or iOS SDK surveys Use conditional logic to customize which additional questions appear based on how your customers answer the initial NPS, CSAT, or CES survey question. First, a quick recap.

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NPS Document Demo Feedback 52

delighted

JULY 29, 2020

On the heels of our feature updates for survey creation ( Additional Questions ) and distribution ( Mobile SDK and Web ), we’re excited to announce an enhancement to how you can organize all of that feedback you’ve been collecting: Folders for Trends.

Feedback 54

Feedback Customer Experience Customers 54

Kustomer

DECEMBER 12, 2022

Chat SDK s: provide customization, performance and stability for both web-based and mobile chat experiences. Chat Deflection : helps to set proper expectations for your customers with estimated reply times, and diverts traffic when your Chat team doesn’t respond by directing your customers to other channels.

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Competitive Advantage Social Media Communication Measurement 98

Merkle

JUNE 14, 2022

Over the past several years, the Adobe Product Team has been working rigorously to develop Adobe Experience Platform (AEP) as the solution to enable a more unified implementation engine for Experience Cloud customers.

Technology 52

Technology Customers 52

Lithium

AUGUST 28, 2019

Khoros provides a software development kit (SDK) for both IOS and Android so that you can quickly build mobile messaging into app messaging that flows through Khoros Care’s unified workflow console just like any other messaging. Branded In-App Messaging. To get going with these new enhancements, simply connect with your account executive.

Social Media 40

Social Media Metrics Customer Care Innovation 40

Lithium

AUGUST 28, 2019

Khoros provides a software development kit (SDK) for both IOS and Android so that you can quickly build mobile messaging into app messaging that flows through Khoros Care’s unified workflow console just like any other messaging. Branded In-App Messaging. To get going with these new enhancements, simply connect with your account executive.

Social Media 40

Social Media Metrics Customer Care Innovation 40

Lithium

AUGUST 28, 2019

Khoros provides a software development kit (SDK) for both IOS and Android so that you can quickly build mobile messaging into app messaging that flows through Khoros Care’s unified workflow console just like any other messaging. Branded In-App Messaging. To get going with these new enhancements, simply connect with your account executive.

Social Media 40

Social Media Metrics Customer Care Innovation 40

Lithium

OCTOBER 5, 2021

Watch these videos to learn how to navigate the Studio Console, design Community components and assets, and develop a unique user experience through building with the Community API, Freemarker, and Plugin SDK. Include time zone while scheduling knowledge base and blog articles for publication.

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Talkdesk

JANUARY 22, 2019

Features such as Talkdesk iQ , which powers Omnichannel, Mobile and Self-Service SDK, prove that Talkdesk is not only committed to creating products for the present, but also to innovating for the future. Our powerfully simple, actively intelligent and endlessly adaptable contact center provides service to 1,400+ businesses around the world.

2019 51

2019 Sales Customer Service Contact Center 51

Lithium

JULY 8, 2019

Khoros provides a software development kit (SDK) for both IOS and Android so that you can quickly build mobile messaging into app messaging that flows through Khoros Care’s unified workflow console just like any other messaging. Branded In-App Messaging. To get going with these new enhancements, simply connect with your account executive.

Social Media 40

Social Media Metrics Customer Care Innovation 40

delighted

APRIL 21, 2020

Case in point: After implementing mobile SDK feedback surveys , another Delighted customer immediately saw their in-app survey response rate outperform their web survey response rate by 5x. Delighted offers a mobile SDK for iOS apps to help you get your survey up and running as quickly as possible.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Feedback 52

Martin Hill-Wilson

SEPTEMBER 18, 2017

Finally, in June Apple opened up iMessage to third-party integrations and announced the Siri development kit (SDK). May saw Google step up to announce Allo messenger and voice-enabled home speaker, to keep pace with Amazon’s successful Alexa and Echo combination. It took some time to digest what was happening. at BrainFood.

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Customer Service 2016 Customers Article 40

SurveyGizmo

APRIL 10, 2023

These new features are the direct result of customer requests and are available immediately when you upgrade to iOS SDK 6.1 and Android SDK 6.0.4 We continue to enhance our SDKs and will release new features and updates regularly. New Customization Options in iOS SDK 6.1 Upgrade to iOS SDK 6.1 Android and iOS 6.0

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Document 2023 Reference Customer Success 52

delighted

APRIL 21, 2020

Case in point: After implementing mobile SDK feedback surveys , another Delighted customer immediately saw their in-app survey response rate outperform their web survey response rate by 5x. Delighted offers a mobile SDK for iOS apps to help you get your survey up and running as quickly as possible.

Net Promoter Score 45

Net Promoter Score Effort Score NPS Feedback 45

CSM Magazine

AUGUST 13, 2021

Software development kit (SDK). In other words, when you walk outside with your smartphone, multiple sources are working together to collect data about where you are. These are the ways geographic data is collected : Global positioning system (GPS). Wi-Fi signal. Cell towers. Point-of-sale (POS) systems.

Competitive Advantage 52

Competitive Advantage Advertising Social Media Retail 52

Talkdesk

NOVEMBER 13, 2018

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. -Talkdesk Benchmark. How will these products be powered, you ask?

Entertainment 78

Entertainment Events Contact Center Omnichannel 78

Kustomer

FEBRUARY 4, 2022

The content can look like this: <h2>Test Chat</h2> After that you will need to go to your chat SDK code from the SDK tab on the chat configuration page.(Don’t The last step will be to add the assistant ID to your Kustomer.start() method in the SDK. Copy the code and add it below the h2 tag and save the file.

Document 97

Document Download Brands Blog 97

Confirmit

DECEMBER 5, 2018

The Confirmit Flex SDK toolkit has been developed to enable customization of Confirmit at key points in the system, allowing you to build value-added applications that maximize the functionality of the software.

Customer Voice 40

Customer Voice Marketing Insights Engagement 40

Bold360

MARCH 29, 2021

Henry notes that many of our c ustomers , especially in the t elecommunications industry , have been utiliz ing the Bold360 SDK (software development kit) extensively. “It It also reduces traffic to more labor-intensive, costly channels in the call center. . Don’t Forget Mobile .

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Call Center Customer Relationship Management Lifetime Customer Customer Relationships 52

delighted

MAY 18, 2021

To achieve this, we meet people where they’re at—within the Dashboard (using the Web platform) and within the app (using the iOS SDK platform). Our NPS survey is designed to get regular feedback from all of our users at least once every six months.

Net Promoter Score 54

Net Promoter Score NPS Feedback Effort Score 54

delighted

JANUARY 7, 2021

Then, choose between a variety of surveying channels (Email, SMS, Web, Link, or SDK) to reach your audience wherever they are. Consider using Net Promoter Score ( NPS ), Customer Satisfaction ( CSAT ), or Customer Effort Score ( CES ) surveys to capture first-hand customer feedback to include within your customer journey map.

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Customer Journey Mapping Customer Journey Touchpoint Net Promoter Score 98

Qualtrics

JULY 27, 2020

Built by Rybbon and fully integrated into the Qualtrics open ecosystem using the Qualtrics extensions SDK, you can automatically allocate rewards or scale up your Incentives Management program. This particular extension was built by Rybbon on Qualtrics using the Qualtrics Extensions SDK. Step 4: Set the number of points to be awarded.

Social Media 26

Social Media Feedback Management Engagement 26

Natalie Petouhof

FEBRUARY 2, 2016

Through an all in one SDK, Helpshift makes it easy for businesses, large and small, to support for their customers through in-app FAQ’s, in-app Chat, a full CRM ticketing system, in app campaigns, and in app surveys, allowing companies to provide a best in class customer support experience on mobile.

Mobile Customer Service 45

Mobile Customer Service Customer Relationship Management Customer Relationships Engagement 45

CSM Magazine

JANUARY 27, 2020

This release delivers a breakthrough in voice biometric optimization with an AI-based SDK of under 1MB, enabling voice biometrics to be implemented on the edge – from chips to IoT devices – for a new era of security and personalization in the voice-enabled UX.

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Call Center Banking 2019 Technology 52