services business-operations outsourcing-advisory 
CSM Magazine
MARCH 20, 2024
In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.
BlueOcean
JUNE 17, 2021
It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. Ensuring Business Continuity. But doing it all in-house also comes with its challenges.
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CSM Magazine
JANUARY 23, 2023
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. We now live in a world where consumers want brands to give them a personalised service. That needs a blend of human-to-human and technology-led options.
West Monroe
OCTOBER 3, 2023
Outsourcing. In other words, economic conditions are ripe for outsourcing and we predict organizations will increasingly turn to this lever to fill gaps. But how do you avoid alienating employees who may view outsourcing in a negative light? What are the key benefits of outsourcing—from the employee’s perspective?
CSM Magazine
OCTOBER 13, 2021
Bespoke International has recorded growth to over 800 employees in its first two years of operations. The company, a fully integrated global outsourced customer service centre, was founded in late 2019 by Warrington-born CEO Mark Thomason and his co-directors. Services include voice calls, online chat and email communications.
CSM Magazine
SEPTEMBER 16, 2022
As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes. Cape Town hosts 60% of the country’s BPO centres, employing more than 50,000 workers.
Team HGS
JANUARY 9, 2019
Each year, we publish our list of top customer experience (CX) trends —our on-the-ground forecast of how BPO partners will be called on to cost-effectively address the next year’s CX and service needs. This year’s report comprises 11 trends segmented into three sections Out with the Old, In with the New, and Outsourcing, Evolved.
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