Thematic

SEPTEMBER 22, 2021

When we conduct research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. But unfortunately, analyzing qualitative data is difficult. The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis.

Feedback 111

Feedback NPS Social Media Insights 111

BirdEye

FEBRUARY 29, 2024

Manual management Some agencies opt to manually coordinate scheduling, publishing, client approvals, and reporting across different social platforms to avoid software subscription costs. Content still requires manual adjustments to suit each client’s brand. Data analysis becomes virtually impossible.

Social Media 59

Social Media Management Multi-Channel Demo 59

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Chat analytics is the process of finding useful data points in chat conversations and support tickets. But most of us have had to reach out to support at some point, regardless of how much we love the company.

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Playvox

OCTOBER 20, 2023

Despite its challenges, it’s critical that contact centers conduct customer sentiment analysis to gain a deeper understanding and meaningful insights into how their brand, products, and service delivery are perceived. What is Customer Sentiment Analysis?

Contact Center 82

Contact Center Omnichannel Measurement Social Media 82

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Thematic

MAY 19, 2022

Product ops managers are responsible for setting up a system within their company to feed the right data - both qualitative and quantitative - into product development and improvement processes. Beyond operational skills, they’re savvy with data and know how to organize and use it for product decisions. Our main takeaway?

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

TechSee

JUNE 1, 2021

Let’s explore how visual assistance addresses the pain points of the gig platform. Gig Pain Point #1: Keep the customer interaction within the GigCX platform. Solution: Embedded visual engagement platform. Gig Pain Point #2: Find efficient ways to match freelancers with customers.

Customer Service 109

Customer Service 2027 2022 Consulting 109

TechSee

MAY 19, 2020

As with many consumer pain points, technology experts and marketers have found various initial solutions to alleviate the stress caused by the product registration process. Data in exchange for value. Younger consumers have grown up as digital natives and are less focused on data privacy. Post-sale automation.

Consumers 207

Consumers Brands Engagement Loyalty 207

Thematic

DECEMBER 10, 2023

In academic research as well as in the business landscape, qualitative data analysis plays a crucial role in understanding and interpreting non-numerical data. It’s qualitative data analysis which makes sense of stories and personal narratives in anthropology and related fields.

Social Media 62

Social Media Feedback Insights Culture 62

Thematic

DECEMBER 12, 2023

It differs from quantitative data which is statistical in nature. This data is valuable for identifying pain points in the customer journey. This data is valuable for identifying pain points in the customer journey. Why is feedback analysis crucial for any business?

Feedback 62

Feedback Social Media Banking Insights 62

Thematic

DECEMBER 28, 2022

It's masses of valuable qualitative data. But it's highly unlikely you have time to manually review massive streams of comments. It’s noisy data! Used effectively, it uncovers what users do and don't like about a product, identifies pain points, and finds issues before they cause churn.

Feedback 71

Feedback Management Net Promoter Score Roadmap 71

BirdEye

SEPTEMBER 26, 2023

Drug discovery, medical diagnosis, surgery assistance, patient data management, automated customer service, and data analysis are just some examples of how AI in healthcare can impact the industry. A task force armed with AI data science revamped every aspect of activity throughout the hospital to improve patient experience.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

Thematic

JULY 13, 2022

Are you someone who works daily with feedback, and would like to improve your team's efficiency with an automated solution? If you work with data as an analyst, then you probably already feel you spend too much time processing feedback data instead of helping your team act on it. We understand! Will I need to translate it?

Feedback 71

Feedback Multi-Channel Insights Social Media 71

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions.

Voice of Customer 94

Voice of Customer Feedback Return on Investment Net Promoter Score 94

SurveySensum

DECEMBER 11, 2023

Gain a 360 View of the Customer Journey Meet Your Customers Where They Are Spot and Fix Customer Pain Points Offer a Seamless and Personalized Experience Save Your Team’s Time & Effort Laser Focus on Your Marketing Optimize Merchandizing Adjust Your Supply Chain Enhance Store Operations How to Implement Omnichannel Analytics?

Omnichannel 52

Omnichannel Social Media Multi-Channel Customer Journey 52

Thematic

SEPTEMBER 16, 2019

You could spend long hours sorting through walls of text, creating spreadsheets of themes and sentiments , and manually coding each open-ended question. But this takes precious headcount and a ton of manual effort. Enter thematic analysis software. What is thematic analysis? Thematic analysis vs. sentiment analysis.

NPS 84

NPS Feedback Measurement Airlines 84

West Monroe

SEPTEMBER 17, 2023

Seventy percent of organizations are in exploration mode on Gen AI , and that fervor has prompted executives to begin investing in AI for sales solutions. We believe Gen AI has more staying power —and have been building AI solutions for clients for quite some time. or productivity suite (Microsoft, Google, etc.).

Sales 52

Sales Marketing E Commerce E-support 52

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Typically, this data lives in multiple systems and is only looked at by the teams that collect it ( and unfortunately, sometimes not even them!).

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

SurveySensum

FEBRUARY 1, 2024

Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations. Support conversations uncover pain points, while focus groups better evaluate new concepts. Meeting customers on platforms they use daily (e.g.,

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Lumoa

SEPTEMBER 11, 2023

It should include inputs from all stakeholders within the organization and take into account factors like: Competitor behavior Consumer research Marketplace data Company vision and mission Differentiating Customer Service from Customer Experience Customer service is the tip of the spear when it comes to customer experience.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

It should include inputs from all stakeholders within the organization and take into account factors like: Competitor behavior Consumer research Marketplace data Company vision and mission Differentiating Customer Service from Customer Experience Customer service is the tip of the spear when it comes to customer experience.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Playvox

NOVEMBER 3, 2022

Whether you go about it manually or automatically, it’s an important step to take. Is there a common pain point across your customer base? You’ll also need to dedicate a lot of time and planning to manually set up this tagging process and remember to search for and add new tags regularly.

Roadmap 52

Roadmap Demo Insights Article 52

Hello Customer

OCTOBER 13, 2021

In fact, 80% of them say it serves as a basic system of customer data collection and analysis, rather than an actual agent of change. Churn and Retention rates, CSAT and NPS scores, product reviews, website behaviors and customer support data etc., There are a lot of options for accruing solid, reliable data on your customers.

NPS 98

NPS Net Promoter Score E-support E Commerce 98

CSM Magazine

OCTOBER 4, 2022

These solutions boost agent effectiveness and engagement, while improving customer satisfaction and lowering costs, by using Qualtrics’ industry-leading natural language understanding and machine learning capabilities to identify sentiment, reasons for calls, common issue resolutions, compliance risks, and more. Real-Time Agent Assist.

Contact Center 52

Contact Center Leadership Interaction Brands 52

TechSee

JUNE 30, 2020

According to an industry survey , 52% of companies still use manual methods for most of their field service tasks, such as scheduling and work planning. Computer Vision AI refers to the processing and analysis of digital images and videos to automatically understand their meaning and context. AI transforms field service scheduling.

Travel 109

Travel Reference Technology Books 109

Thematic

MARCH 29, 2020

Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. I spent the last 5 years building Thematic , a customer feedback solution. In Part 3, we’ll do a deep dive into feedback analysis. It can also be a starting point for deeper customer interviews.

Feedback 111

Feedback E-support Metrics Insights 111

Retently

SEPTEMBER 12, 2018

The resulting data thus determines your Promoters (score 9-10), Passives (score 7-8) and Detractors (score 0-6). Too much feedback to analyze manually. Digging into and manually sorting through all the received responses is quite a laborious task. Automated Text Analysis with MonkeyLearn. Lack of granularity. The Process.

Feedback 123

Feedback NPS Roadmap Insights 123

BirdEye

DECEMBER 18, 2023

And that’s just scratching the surface of their potential – one Birdeye’s latest data report found that 92% of consumers read at least two reviews before deciding whether to trust a business. Most businesses come to know about negative reviews only when they run PR campaigns or when potential customers point them out.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Thematic

SEPTEMBER 6, 2023

AI-driven insights are a powerful tool to enable analysts to extract value at scale from (tens of) thousands of unstructured data points such as customer feedback. Analysts leverage AI to: Save time : Manual analysis is hugely time consuming , the reason why many companies leave their valuable qualitative data untouched.

Insights 71

Insights Feedback Presentation Customer Experience 71

SurveySensum

NOVEMBER 10, 2023

So, what’s the solution here? → A website feedback tool is a platform that allows businesses and website owners to collect, analyze, and act upon feedback and data from visitors or users of their websites. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Retently

JULY 28, 2019

Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days. Unfortunately, doing it manually can be very daunting and time-consuming.

Feedback 95

Feedback NPS Roadmap Customers 95

SurveySparrow

FEBRUARY 9, 2024

When you learn every step of the way your clients take, you will gain insights into their pain points, preferences, habits, and feelings. Besides, if you use all that data to build an SEO strategy, you will get much better results from your optimization campaigns. A lovely bonus, isn’t it? #2 Decision stage.

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . While I’d love for everyone to be using ours, I understand that you might have the resources, time and the data required to build one in-house. . How to think about data storage, ingestion and GDPR?

Feedback 105

Feedback Roadmap Metrics Customer Service Representative 105

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Are there any pain points that need addressing? There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market.

B2B 52

B2B Feedback NPS Demo 52

Thematic

DECEMBER 5, 2018

Think customer loyalty programs are all about getting generic discounts, points and rewards? A data-driven customer retention strategy can reap rewards in a big way, if you do it right. As much as companies talk a good game about big data, they do not seem to leverage it, or customer retention analytics, to its full extent.

Customer Retention 96

Customer Retention Competitive Advantage 2017 2014 96

SurveySparrow

FEBRUARY 22, 2023

This tool supports the entire user feedback loop in one system, giving companies a single platform to gather and analyze all customer data. Key features: Easy data importing facility Features to run sentiment, opportunity, & friction analysis Customer feedback prioritization Price : Talk to its team to know the different prices. #3.

2023 52

2023 Feedback ROI Customer Satisfaction 52

Lumoa

DECEMBER 15, 2022

However, how VoC data is collected, analyzed, and acted upon has changed. In this article, we’ll go over what Voice of Customer data analytics is and the different types. Collecting feedback from customers gives you powerful data to improve performance, making it one of the most valuable and cost-effective business tools.

Voice of Customer 94

Voice of Customer Social Media Banking Feedback 94