solutions 
InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. Omnichannel Contact Center Solutions Benefit #1: Enhanced Customer Engagement Omnichannel contact center solutions empower businesses to engage with customers on their terms. Let’s dive in!
InMoment XI
JUNE 7, 2022
That’s where InMoment’s game-changing customer social listening solution comes into play. InMoment’s solution not only allows brands to access that data, but also to integrate that with other data sources, providing scalability and the deep, data-driven understanding that teams need to achieve their goals. And to top it all off?
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InMoment XI
MAY 3, 2023
When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference. When it comes to what type of CX solution you want to implement, there are two options to choose from: a full-service program or a self-service program. What Is a Full Service CX Solution?
Experience Investigators by 360Connext
NOVEMBER 2, 2021
Four Challenges to Creating Customer Personas — And Four Solutions. The Solution: Define Your Goals. The Solution: Avoid gender roles and use generic initials instead of names to avoid Euro-centric or gender-specific identities. . The Solution: Focus on Real Life, Not Fantasy. The Solution: Refer to Your Goals.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
TechSee
MARCH 21, 2024
Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.
Team Support
APRIL 17, 2024
As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. This is where TeamSupport stands out.
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One of the most crucial tools for contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their CX by arming agents with Deepgram's fast, accurate and reliable speech transcription to improve productivity in real-time.
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Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games. When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad.
Advertiser: ZoomInfo
Those implementing a B2B sales and marketing intelligence solution reported that they have realized 35% more leads in their pipeline and 45% higher-quality leads leading to higher revenue and growth. More organizations are investing in B2B sales and marketing intelligence solutions. Forrester found “only 1.2%
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.
Advertiser: Vanilla Forums
Updating and upgrading how you meet customer expectations should be a top priority for any company, and though it might sound like a weighty task, there is an uncomplicated solution: Community. Though we see this as an obvious connector, we realize that not everyone will.
Advertiser: Vanilla Forums
Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement?
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An Al solution with only the highly technical or difficult calls coming to a human agent is what your organization needs. Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human.
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Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.
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