Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Our team’s vision, focus, talents, and hard work were central to achieving this milestone. The problem?

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Gainsight

OCTOBER 22, 2020

Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. Mornings are dedicated to team and customer collaboration.

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Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Define Roles and Expectations.

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Gainsight

APRIL 22, 2024

Two of those steps should involve alignment with your executive team and your top customers. Allison looks at repeated activity, the rate of engagement (liking, commenting, starting threads, providing solutions, etc). From there, she tracks how it all impacts business metrics like product usage, retention, and upsell/deal size.

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Gainsight

APRIL 23, 2021

She and her team created the ultimate customer journey. You’ve been an incredible friend to Gainsight and the whole CS community. I am also responsible for the support team, delivering 24 by 7 technical support. Nick: What’s the mission of your team and organization? Tell me about your organization and what it does.

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Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. At Gainsight, we’ve redefined Community as a lever for a durable business. And finally, it’s about the customer experience.

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Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. For starters, when CFOs look to tighten their software budgets, they’re looking to keep the solutions that their team uses daily and that have an impact on Net Revenue Retention (NRR). They rely on your product.

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Gainsight

OCTOBER 11, 2022

SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. CSM requires increasingly large teams and cross-functional participation to help customers realize value. Why a Customer Success Management Platform? . We couldn’t agree more.

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Gainsight

JUNE 2, 2022

Now, the experience is back! Gainsight wants to celebrate you! One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. No other event has the level of brain trust that Gainsight has invited. We are about product-led growth.

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Gainsight

SEPTEMBER 19, 2023

Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction. They need to understand customer needs, monitor product usage, and engage with clients effectively. The last thing they need is a complex, convoluted platform that hinders productivity.

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Gainsight

SEPTEMBER 12, 2022

To dig deep on exactly what to do to build durable growth through CS, Gainsight CCO Kellie Capote sat down with CCO rock stars from VMware to DocuSign. with Jeff Heckler, Director of Customer Success Solutions, MarketSource Inc. How to get your CS and Product teams working in perfect harmony.

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Gainsight

OCTOBER 5, 2022

As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. In a recurring revenue world, success isn’t defined by the product or the sales process.

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Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. .

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Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

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Gainsight

JANUARY 26, 2022

the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. CS adds value to all parts of your business, whether Product, Sales, or Marketing. When they reach that goal, they have the ability to share that news to your Sales team.

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Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” The addition of inSided to Gainsight’s existing portfolio of products created a market-leading Digital Customer Success solution.

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Gainsight

SEPTEMBER 8, 2023

That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. Initially, it was seen as a support function, focused on resolving customer issues and ensuring they were satisfied with the product or service.

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Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is through your product experience. They build a product that people want to use. REGISTER NOW.

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Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

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Gainsight

DECEMBER 14, 2020

In fact, the use of most SAAS products has accelerated. However, one downfall of more online activity is that in the event of a negative experience, there is no direct person to person interaction to allow for apologies or instant make goods. So even one negative experience could cause a customer to leave and never return.

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Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

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Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. But why now? Who Is UiPath and What Do They Do Best?

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Gainsight

JANUARY 8, 2021

Have you ever heard the saying, “There is no ‘I’ in team?” ” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. Internal Team Alignment. Jackie does not consider herself a typical Product Manager.

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Gainsight

AUGUST 24, 2021

When customers have seamless experiences from marketing to sales and on to delivery? Form a holistic view of the customer experience. ” In other words, how confident are you that your customers are having the experience that you want them to have? Identify opportunities to enhance the customer experience.

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Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Reducing silos to create the ultimate customer experience. Using your product to drive adoption. Using your product to drive adoption.

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Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. One such trailblazer in the realm of customer-centricity is Sonos, the world’s leading sound experience company. Solsø Korsgård says.

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Gainsight

JUNE 20, 2022

The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. Why hasn’t it eroded the perceived value that buyers think they’re getting from those products or services?

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Gainsight

OCTOBER 13, 2020

Every business wants its customers to love interacting with its product or service. When customers describe their experience using words like “engaging,” “intuitive,” and “streamlined,” you know you’re doing something right. The CX Center also pulls in entries from Timeline to enrich your customer experience analysis.

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Gainsight

APRIL 8, 2020

I find myself racked with questions around how to think about re-forecasting the business, which product lines would be most impactful to customers in this environment, what special promotions might we offer, and ways we can alter prospecting efforts, to drive maximum yield. Gainsight Renewal Center Forecast View.

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Gainsight

MAY 7, 2020

Given that retaining customers is more important than ever , your Customer Success teams are likely in situation #3 – doing more with the same or less. We’ve written about process solutions to “do more with less” But how can you do more with less software spend ? Do more with less. for advocacy or expansion).

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Gainsight

SEPTEMBER 21, 2020

At Gainsight, we pride ourselves in using data to make better decisions for our customers and the community. Having completed 1000+ implementations at Gainsight, we have access to rich data and learnings to analyze how our Time To Value (TTV) has been trending over time and what causes delays in the metric.

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Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. There are different paths towards product innovation. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

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Gainsight

SEPTEMBER 8, 2020

Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. Experience.

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Gainsight

MAY 24, 2022

Product managers know this all too well. While it earned them positive PR, they also faced some backlash from people who didn’t think the solution was enough. We ask for fewer meetings but the right solution may be as simple as a more thoughtful meeting schedule with longer blocks of free time to focus. .

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Gainsight

DECEMBER 16, 2022

And which strategies and activities should your sales and post-sales teams pursue in response to this data? A DEAR Solution. Even when this approach seemed to work, customer success managers (CSMs) often lacked the empirical evidence to firmly connect the success with their team’s good work. Deployment. assigned licenses for).

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Gainsight

AUGUST 26, 2021

You don’t usually hear feedback about how your customer-facing teams are doing unless things are either going really well or, unfortunately, really bad. Of course, having all of that data available goes a long way toward helping to identify sales goals, shape customer experiences, and refine customer journeys.

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Gainsight

MARCH 1, 2021

We at Gainsight are fascinated by your significant milestones. Jamf is a bridge between the legendary Apple user experience and the enterprise demands of IT needs. . Coincidentally, 2015 was when we started using Gainsight. Sam: We first thought about the ideal customer experience. Nick : That’s interesting.

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