success 
Totango
APRIL 4, 2024
If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Katie Yagodnik, Director of Customer Success Operations and Digital Programs, Totango From the sales side, Charlie talked about implementing systems to document the sales cycle thoroughly.
Totango
NOVEMBER 10, 2023
As a leader in customer success, who’s your friend in the C-suite? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! Is the customer journey mapping exercise a worthwhile effort?
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Totango
NOVEMBER 16, 2023
Improve productivity and cross-functional collaboration Email and calendar integrations are two more ways we’re working to make Totango the most comprehensive, efficient, and user-friendly customer success software on the market. .” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user? Not a problem.
Gainsight
FEBRUARY 29, 2024
Partner Success has been long talked about in Customer Success programs, but it’s had limitations in practice due to technology constraints like data security requirements and lack of Customer Success capabilities among partners. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!
Gainsight
APRIL 8, 2024
The role of Customer Success has undeniably been one of change in the last few years. Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. We’ve witnessed companies building thriving customer communities leverage this into driving success.
Gainsight
MARCH 12, 2024
This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. What it does mean is that Customer Success should be more commercial than it has been up to this point.
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As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs: “How do we measure the business impact of extended enterprise learning initiatives?”.
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Choosing the right Learning Management System (LMS) is crucial for your business's success. Find your perfect LMS. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business.
Speaker: John Ragsdale, Vice President of Technology Research for TSIA
One of the most visible changes to companies as part of this transformation is the advent of customer success. The function of your customer success is tied to several key objectives and most, if not all, of these are litigable through community. How community can democratize customer success.
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Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Customer Success teams actively track KPIs and metrics that directly align with customer marketing outcomes.
Advertiser: Vanilla Forums
As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.
Speaker: Dave Seaton, CEO of Seaton CX
You'll walk away with a deep understanding of: What a customer journey map is, and why it's important for success 🎯 The 5 key elements that must be on every map 🔑 How to create a customer journey map that truly drives change 📈 You won't want to miss this event! Register today to save your seat!
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits.
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