delighted

APRIL 1, 2024

One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Even negative feedback can alert you to what needs to change in order to make your events more successful. Keep reading to learn how to effectively capture the attendee experience with post-event surveys.

Events 98

Events Feedback Net Promoter Score Touchpoint 98

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. That’s all you need! What is NPS?

NPS 97

NPS Net Promoter Score Reference Feedback 97

GetFeedback

JULY 19, 2019

We used to get so excited to talk about the Voice of the Customer (VoC). It sounds so appealing to really hear the customer in their own voice, to understand their intentions and understandings. How to set up your Voice of the Customer (VoC) program for success. Communicate how you will measure success.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

GetFeedback

FEBRUARY 18, 2019

But NPS is far more useful than just a number on a page. What truly matters is what you do with your NPS survey results. Once you’ve identified your Promoters, Passives, and Detractors, do you know how to follow up with them? To effectively engage customers, you’ll need to go beyond just sending out an NPS survey.

NPS 199

NPS Net Promoter Score Reference Feedback 199

Beyond Philosophy

JULY 16, 2022

We hope you enjoy today’s show. If you do, could vote for us in the People’s Choice Podcast Award? Jane asked us for advice on how to increase their survey response rates to get the data they need, and also how to get the local team to get on board with the data collection process.

Consulting 157

Consulting Voice of Customer Financial Consumers 157

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones.

Transportation 348

Transportation Information Technology Consulting 348

Beyond Philosophy

DECEMBER 22, 2023

Some of you might be thinking, “Don’t we already do this with devices like Alexa?” ” You certainly do, and it works seamlessly. In this episode, we hear what Mead thinks about AI and the pathways for its utility in experiences in the short and long term. Did you know we have a YouTube Channel too?

Workshop 88

Workshop Consulting Financial Information 88

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Measurement Customers 78

GetFeedback

APRIL 3, 2019

After all, how often can you boast about having a cooler that is bear-proof , fortified from the elements and can withstand even the roughest elements ? Can you tell us about it? This information helps us to continue to improve the customer experience. How does feedback play a role at YETI?

Feedback 220

Feedback Omnichannel 2006 Interaction 220

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. You want to put this feedback to good use, but you’re not sure where to begin. We’ve now developed a system that allows us to put this powerful customer insight to work.

Feedback 186

Feedback Effort Score Insights Information 186

Daniel Group

APRIL 5, 2023

Learn How Improved Daily Customer Interactions Set Navistar Apart From Their Competition! Trish Reed, VP Zero Emissions, Navistar , discusses how CX is not about the score, or about managing performance of a dealer. She is VP of Zero Emissions at Navistar, and we’re going to be talking a bit about CX.

Interaction 98

Interaction 2025 Voice of Customer Financial 98

GetFeedback

AUGUST 14, 2019

Let’s talk about customer satisfaction. . It’s time to get serious about getting satisfaction. Great customer experiences are created by designing and understanding the end-to-end journey of your customer, from before they are aware of your brand all the way through to when they leave you or become your greatest advocate. .

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

Beyond Philosophy

AUGUST 5, 2023

We think we did something great, and we look forward to getting the feedback that tells us so. However, the customer surveys do not paint delivery with that brush at all. How we interpret and compare the perceived experiences to our expectations is the reason for the discrepancy. Do you have a business pickle, too?

Customer Experience 78

Customer Experience Feedback Customers Connections 78

ShepHyken

NOVEMBER 6, 2023

I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience. This article tackles the topic of how to get and keep loyal customers despite the economy.

Article 66

Article Customer Service 2023 Contact Center 66

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. The challenge was finding the right time and place for these surveys. What are In-App Surveys?

Feedback 52

Feedback Social Media Interaction Touchpoint 52

BlueOcean

JUNE 26, 2018

Do you have a “process” for consistently creating exceptional service experiences? In our world, maybe the guest mentions at check-in that they’re in town for a family member’s graduation – if the agent who checks out asks them about the graduation ceremony, that creates engagement for both the agent and the guest. Are they listening?

Customer Service 353

Customer Service Contact Center Hospitality Hotels 353

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SurveySensum

JULY 7, 2023

This is how Croma delivered an exceptionally great experience. And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. Do you want to know all these touchpoints and how to keep customers engaged even after they shop from you?

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

Retently

MARCH 23, 2023

Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. What’s more, according to the available NPS Benchmarks, Apple did not give up the top spot maintaining an NPS score over 60 throughout these years.

Net Promoter Score 124

Net Promoter Score NPS Insurance Airlines 124

ShepHyken

MARCH 18, 2024

I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. Here are my top five picks from last week.

2024 80

2024 Article Customer Service Government 80

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers.

Culture 243

Culture Customers Customer Experience Professionals Blog 243

ProProfs Chat

NOVEMBER 15, 2021

What if I tell you that you could achieve the same by sending out business surveys questions while spending negligible time and money. . You heard that right. And this could be simply done by conducting business surveys. What are Business Surveys Questions? Advantages of Asking Business Survey Questions.

Effort Score 96

Effort Score NPS Net Promoter Score Customer Satisfaction 96

SurveySparrow

JULY 19, 2023

Therefore, crafting the perfect voice of the customer survey is not a one-size-fits-all task. Before we dive into the article, the 55 best VoC questions, let’s explore some important factors affecting these questions, the value of their feedback and how SurveySparrow helps you make use of them. Communication 6.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

InteractionMetrics

AUGUST 2, 2023

Why Fox Rent a Car (and, by association, its Managing Director Gerardo Bermejo) should spend more time on listening and less time on gaming their customer surveys! But a recent experience with Fox Rent a Car showed me just how little they care. Your feedback is important,” claimed the survey. Eastern time! overcharge.

Feedback 52

Feedback Advertising Poor Customer Service Workshop 52

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones.

Transportation 179

Transportation Information Technology Consulting 179

InteractionMetrics

AUGUST 18, 2023

And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction. And since the survey is a customer interaction , failing your customer satisfaction survey approach means you’ll likely leave your customer with a negative impression of your company.

Interaction 52

Interaction Net Promoter Score Feedback Multi-Channel 52

Thematic

FEBRUARY 11, 2024

Location and Attendees The event took place at the Wynn, which has all you can expect from a 5-star casino resort with a golf course in Las Vegas. If you were one of the important attendees, you got a view of the Sphere. Of course, any conversation about AI also needs to talk about trust.

NPS 62

NPS Hotels Events Demo 62

SurveySparrow

JANUARY 17, 2023

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company. However, with the rise of online surveys and polls, conversation starters have become more accessible.

Insights 52

Insights User Experience Feedback Brands 52

SurveySparrow

JANUARY 17, 2023

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company. However, with the rise of online surveys and polls, conversation starters have become more accessible. Benefits of using conversation starters.

Insights 52

Insights User Experience Feedback Brands 52

Beyond Philosophy

SEPTEMBER 10, 2022

What did you do during the lockdown? Did you take up a hobby or a new exercise program? Did you watch hours of news coverage hoping for some good news? Were you in the kitchen working with your sourdough starter? Or were you on the couch watching the entirety of Netflix?

Consulting 68

Consulting Healthcare Books Measurement 68

ProProfs Chat

APRIL 21, 2020

You are reading this blog because you think feedback is important, don’t you? Indeed, after knowing that about 91% of customers don’t complain after a bad customer experience but simply move on to your competitor’s product or service, you can become eager to know what’s on their mind. Brand satisfaction survey.

Customer Satisfaction 80

Customer Satisfaction Measurement Competitive Advantage Customers 80

SurveySparrow

FEBRUARY 7, 2024

Did you know that a large chunk of Google searches are health-related ? Do you see the power of advocacy? We will look into the metric’s meaning and importance, how to calculate it, and the benchmarks you need to know in the healthcare industry. Plus, NPS surveys include open-ended questions.

Net Promoter Score 52

Net Promoter Score Healthcare NPS Feedback 52

Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. Edward, thank you. Glad to have you with us today. I think maybe first of all, just tell us a little bit about Holt. Edward Craner (00:21): You bet.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. This isn’t his entire story but it may give you confidence that he may know a thing or two about building great teams. It’s this quote that is motivating me to write this blog post for you.

Culture 103

Culture Hospitality Feedback Communication 103

delighted

AUGUST 16, 2021

How often they come back to purchase products and services, how dedicated they are to your brand, and whether they are happy with the customer service matters to the success of your company. It also tells you how you’re stacking up against competitors – with the help of VoC feedback. . Did you know?

Net Promoter Score 91

Net Promoter Score Social Media NPS Feedback 91

Beyond Philosophy

AUGUST 15, 2019

With 11 books on marketing and Customer Experience, our guest Don Peppers , bestselling author, blogger, business strategist, and acclaimed keynote speaker, joins us to share his wisdom on the subject. Peppers says that you have to think about the quality of the Customer Experience and why you measure it.

Measurement 125

Measurement Net Promoter Score NPS Metrics 125