Lithium

NOVEMBER 2, 2021

Enabling Twitter as a network Route conversations to specific work queues, run analytics to get data about posts with those tags, prioritize, and more. Webinars & Events Some event areas are limited to Khoros customers only. Advanced Communities Webinars: Product Association & Syndication Nov 11th @ 11am CT Register Today.

2021 52

2021 Webinar ROI Events 52

Lithium

JULY 5, 2022

Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. You could then explore all other Atlas content that focuses on engagement rate whether it’s an article, forum, webinar, or podcast. You’ll also notice new Outcome Keywords below the labels.

Leadership 52

Leadership Webinar NPS Blog 52

Lithium

MAY 4, 2021

and How it Affects Advertisers : Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Marketing Data in Care - GA End of April : Care system tags will now assign system tags to conversations on brand posts, giving teams more flexibility in routing, analytics, and engagement. Apple iOS 14.5

2021 52

2021 Webinar Events Social Media 52

Eptica

APRIL 30, 2021

Based on a recent Call Centre Helper webinar, our latest post explains what emotional intelligence is, techniques to focus on, and how it can benefit your contact centre team. Tags: Emotional intelligence, Hybrid Working Categories: Best Practice, Trends & Markets.

Call Recording 72

Call Recording 2021 Webinar Customer Satisfaction 72

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone! It makes customers real.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone! It makes customers real.

Webinar 40

Webinar Presentation 2002 Consulting 40

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

Webinar 41

Webinar Sports Document Customer Retention 41

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

Retail 41

Retail Webinar Sports Document 41

Eptica

OCTOBER 29, 2020

To learn more and register for our 5 November Teams webinar and read the full post over on the Enghouse Interactive website. Tags: collaborative contact centre, Microsoft Teams, collaboration, communication, customer-centric, Customer Service, migrating to Teams Categories: Best Practice, Trends & Markets.

Customer Centricity 56

Customer Centricity 2020 Webinar Communication 56

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

Retail 40

Retail Webinar Sports Document 40

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

Webinar 40

Webinar Sports Document Customer Retention 40

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. I started guesting more on podcasts, webinars, and online event panels. Be more proactive about asking for introductions.

Social Media 94

Social Media Webinar Events Connections 94

ChurnZero

APRIL 15, 2022

Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” This tag informs other ChurnZero users that an account has an active expansion opportunity open. The team uses the links within the welcome email to define training webinar topics.

ROI 98

ROI Presentation Metrics Sales 98

BirdEye

AUGUST 15, 2022

It involves optimizing a website’s title tags, meta descriptions, h1 tags, and other elements that influence organic search engine rankings. Watch our on-demand masterclass webinar to gain knowledge from industry experts on how to turn your reviews into revenue. How do I track my marketing activities?

Marketing 98

Marketing Social Media Competitive Advantage Events 98

Gainsight

JULY 26, 2023

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as 1:many webinars or feature release notifications.

Customer Journey 52

Customer Journey ROI Webinar Customers 52

Kustomer

MAY 14, 2020

Actions include routing or auto-tagging conversations, as well as responding with relevant templated content. Please get in touch to learn how to get started or register for our upcoming live webinar on May 20th. Agent Assistance. Analytics Dashboard.

2022 111

2022 Webinar Events Interaction 111

Wootric

DECEMBER 21, 2018

Automatically Organize Qualitative Customer Feedback with Auto-tagging. This is where using software to auto-tag customer comments saves the day. Learn more about tagging best practices and see a list of suggested auto-tags to get you started. The CX Tipping Point: When is Buying Text & Sentiment Analytics Worth It?

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. As the chart above shows, having an administrator or engineer install PX tags and identify calls is the prerequisite to helping users quickly unlock the product’s value.

Multi-Channel 105

Multi-Channel Webinar Effort Score Metrics 105

Lithium

JANUARY 3, 2023

An Interview for Change: How AI and Automation Drive ROI A simple solution would be to let bots tag routing and prioritize whatever time or click-heavy tasks you're agents have to do. Webinars & Events Some event areas are limited to Khoros customers only. Take clicks off the agent's plate.

2023 52

2023 Events Contact Center ROI 52

Hello Customer

JUNE 30, 2022

We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. With Google Tag Manager, a Tag Management System (TMS), you add tags to your own website for tracking purposes.

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52

Hello Customer

JUNE 30, 2022

We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. With Google Tag Manager, a Tag Management System (TMS), you add tags to your own website for tracking purposes.

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. Last year TSIA responded to over 3,000 inquiries from members. Wondering what is top of mind for companies when it comes to Customer Success?

Customer Success 78

Customer Success Workshop 2021 Webinar 78

Lithium

MARCH 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. In our upcoming webinar, find out how marketing and e-comm teams must use these channels or get left behind. recently asked if there's a way to see how many posts have a tag via the API, and got helpful replies from @Akenefick and. Save your spot.

E-support 52

E-support 2022 Webinar Entertainment 52

COPC

JUNE 9, 2023

Webinar: Considerations for Navigating AI in CX Explore approaches to using artificial intelligence AI to service your customers. This webinar provides a framework for using the multiple types of AI needed to operate the future of customer experience (CX).

Customer Experience 116

Customer Experience Customer Journey Insights Technology 116

Lithium

APRIL 12, 2022

This means real-time conversations with agents can be tagged, routed and prioritized based on an ongoing, live conversation. to attend our Roadmap Webinar on May 17th, and see for yourself how Khoros is innovating better experiences for you and your customers. AI Orchestration (Monitor Bot). Modern Chat (User Page History).

Omnichannel 52

Omnichannel Innovation Contact Center Customer Service 52

ChurnZero

JANUARY 4, 2024

“Hiring from the fractional workforce allows businesses to access focused and specialized expertise, on an as-needed basis, without the commitment or price tag of full-time hires. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

2024 52

2024 Customer Success Chief Customer Officer 2023 52

Gainsight

FEBRUARY 26, 2024

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

Eptica

JANUARY 29, 2020

To help companies adapt, Enghouse Interactive, Eptica’s parent company, has teamed up with Call Centre Helper and Mpathy Plus to run a webinar on the Advisor of the Future on 27th February - click here to learn more and book your free place.

Customer Service 79

Customer Service Omnichannel NPS 2020 79

Help Scout

APRIL 27, 2021

The team also easily tracks feedback over email using conversation tags. “We We use a ‘customer feedback’ tag to track feedback we receive. We review this tag on a quarterly basis to reflect on what we’ve been hearing from our customers and try to channel any useful feedback into product improvements,” said Moutenot.

Document 44

Document Customers Events Feedback 44

BirdEye

JANUARY 19, 2023

For example, let’s say you run an auto shop and a customer tags your company in a post asking about available appointment times. Stage 3: Networking You can do this by joining relevant online communities and forums, participating in Twitter threads, Facebook Groups and webinars, and attending offline events like conferences and meetups.

Social Media 98

Social Media Brands Information Feedback 98

Amity

JULY 4, 2017

Another time saver is auto-tagging. Auto-tagging, either using a look-up list you provide or AI-driven analysis that surfaces themes for you, can get you to action faster. You can also auto-tag feedback by function (Support, Marketing, Product) to more easily route feedback to theses departments.

Net Promoter Score 66

Net Promoter Score NPS Metrics Feedback 66

Centercode

OCTOBER 1, 2019

It’s a simple trick, but using dynamic tags to include their first name or company in the survey invitation is a subtle but effective attention-grabber. For example, sign up for our survey-crafting webinar and learn scary good tricks for increased tester engagement. Register Now for the Survey Tricks Webinar.

Marketing 61

Marketing Webinar Engagement Reference 61

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Insights 52

Insights Webinar Customer Success Demo 52

Totango

FEBRUARY 21, 2019

Alternatively, you can offer your own in-house incentives, such as a usage-driven points program that promises discounted renewals, premium support, and access to webinars and expert training. It’s not enough to just apply a name to a mail merge and tag on a generic renewal notice. Offer Upgrade/Downgrade Options.

Customer Success 63

Customer Success Social Media Rewards Programs Webinar 63

Help Scout

SEPTEMBER 7, 2021

Learn more about measuring support quality beyond CSAT and NPS in this webinar, featuring Beth Trame of Google Hire, Shervin Talieh from PartnerHero, and Mathew Patterson of Help Scout. Procedures and best practices: Were the correct tags and categories added, and were links to the knowledge base included?

Measurement 116

Measurement Customer Service NPS Feedback 116

Lumoa

NOVEMBER 3, 2022

We recently had a webinar hosted by That Cool Man Garen, where he covers the Lumoa Integrations Hub and how it can be used to pull over your own data, your competitors data, and own the market! Otherwise, there will be no major webinar for December, with it being the holiday season. Hint: its a feature, not a bug. Check it out now !

2022 83

2022 Webinar 2023 Events 83

Thematic

SEPTEMBER 12, 2021

In this case, NLP basically looks at a string of text and assigns a tag of positive, neutral or negative. And we’re able within Thematic to then deep dive,” explains Allison Schoer, a market research professional at LinkedIn, in a webinar with Thematic. How to use feedback analytics platforms to deliver value Give yourself a break.

Metrics 117

Metrics Feedback NPS Loyalty 117