Brad Cleveland Blog

MARCH 30, 2021

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish.

Contact Center 26

Contact Center Call Center Customer Relationships Culture 26

Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. … Continue reading → The post Understanding What Motivates Your Team appeared first on Brad Cleveland. I’m going to say something that may be a surprise.

Contact Center 26

Contact Center Call Center Leadership Customer Service 26

CX Journey

FEBRUARY 2, 2017

People are motivated by very different things. To ensure your customer service (CS) teams remain motivated, whatever gets thrown at them, you need to make sure you are providing them with the inspiration and tools to do their job well and be happy! But why is this motivation so important?

Customer Service 65

Customer Service Events Customers Retail 65

Playvox

MARCH 19, 2019

For customer service team leaders, keeping agents motivated, engaged and enthusiastic is a challenge — but it’s not impossible.

Customer Service 42

Customer Service Engagement Customers Culture 42

Brad Cleveland Blog

AUGUST 26, 2020

You will not, now or ever, be able to motivate your team. You can, however, help motivate the people who are a part of it. Yes, it’s true, many of us refer to “motivating the team,” but what we’re really talking about is something that … It’s not going to happen.

Reference 20

Reference Contact Center Call Center Leadership 20

Playvox

MARCH 12, 2024

Learning how to motivate agents in this kind of environment can seem difficult, if not impossible. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. The importance of agent motivation in a call center cannot be overstated.

Contact Center 78

Contact Center Call Center Feedback Engagement 78

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Implemented correctly, gamification can increase motivation and engagement. Reward, recognition, and competition are all excellent motivators.

Contact Center 79

Contact Center Feedback Culture Engagement 79

MyCustomer

MAY 6, 2020

Download this Whitepaper. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Most businesses measure their customer service using metrics that only tell part of the story.

Download 52

Download Engagement Metrics Measurement 52

CX Accelerator

NOVEMBER 11, 2022

Those who succeed in the profession do so because they possess a number of different skills or are part of a team comprised specialists in each skill. In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. The concept of remote teams and remote work has gained popularity for several reasons. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Contact Center Communication Feedback 88

ShepHyken

SEPTEMBER 4, 2023

Leaders should give authority to their teams, not just responsibility. Often, leaders think they are empowering their team by giving them more work. Giving credit and acknowledging the team’s efforts along the way, not just when a project is completed, boosts engagement. They leave their managers.

Leadership 84

Leadership Culture Financial Retail 84

Team Support

DECEMBER 20, 2023

Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Prioritize Employee Training and Well-being Behind every successful customer support interaction is a well-trained and motivated team. Ready to help your team crush its 2024 objectives?

2024 108

2024 Omnichannel Social Media 2023 108

Playvox

FEBRUARY 13, 2024

Know who the strongest players are among your current employees so you can keep them on your team. First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels.

Contact Center 88

Contact Center Measurement 2022 Culture 88

TechSee

MARCH 7, 2023

Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team. Luana Matchett, Product Owner, Vodafone – A 20-year veteran of Vodafone, Luana is the Manager of the Knowledge management team at Vodafone UK.

2023 207

2023 Contact Center Leadership Hospitality 207

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. When employees understand how their contributions impact customers, they are more motivated to excel. Engaged employees are more motivated, productive, and committed to providing excellent service.

Engagement 136

Engagement Employee Experience 2009 Loyalty 136

ShepHyken

MAY 27, 2022

She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. ” We want to derive value from our work today, and when we do so, it naturally motivates us to do our jobs better. . Talk of productivity, and we all have got something to share.

Call Center 126

Call Center Technology Customers Engagement 126

Retently

JULY 28, 2023

Motivates the Frontline Employees When employees are happy and motivated, customers are satisfied. Besides motivating frontline employees, though, a CXO is also responsible for having a system in place (like eNPS ) to acquire feedback from them regarding how happy they are working at the respective company. What Does a CXO Do?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

The DiJulius Group

AUGUST 13, 2023

In recent years, storytelling has become increasingly important in the workplace, as leaders have recognized its potential to motivate employees, build strong teams, and drive business results. Stories can capture people’s attention, engage their emotions, and inspire action. In addition to.

Article 95

Article Engagement Culture Leadership 95

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . by Will Milano. Sales Influencers You Should Be Following. Alan Allard . Joanne Black . Follow David on Twitter.

Sales 124

Sales 2020 Leadership Blog 124

Playvox

FEBRUARY 27, 2024

How do you keep your best employees engaged, motivated, and empowered? Do you have the right strategies, processes, and tools in place to make your agents high performing and motivated to create an engaged workforce? For agents, it means being more engaged with career goals, team members, and the business overall.

Engagement 73

Engagement Contact Center Culture Metrics 73

Integrity Solutions

APRIL 8, 2024

Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat.

Sales 73

Sales Books Financial Travel 73

Beyond Philosophy

APRIL 13, 2023

I was surprised by the prevalence of FOMO and its motivational power. Regret or even anticipated regret is also a powerful motivator. Anticipating that painful eventuality might motivate you to dig deep into your energy reserves and join them at the pub even though your initial response was not to go.

Social Media 78

Social Media Marketing 2021 Events 78

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. It helps you explore behavior, motivations, pain points, social media usage, and other preferences. Knowing your customers is an integral part of your business’s success.

Insurance 110

Insurance Social Media Multi-Channel Advertising 110

SurveySensum

MARCH 11, 2024

By fostering a culture of open communication and receptivity to feedback, organizations can create an environment where employees feel valued and motivated to contribute their best efforts. When employees feel appreciated, they are more likely to enjoy their work, which boosts team morale and productivity.

Culture 52

Culture Feedback Demo Communication 52

Beyond Philosophy

JULY 16, 2022

Jane asked us for advice on how to increase their survey response rates to get the data they need, and also how to get the local team to get on board with the data collection process. First, we discuss how Jane can increase her response rates to her survey and get the team on board with the new initiative.

Consulting 158

Consulting Voice of Customer Financial Consumers 158

Beyond Philosophy

APRIL 16, 2021

Even when I was lad playing soccer, there were politics in the soccer team, primarily by managers picking and giving playing time to their favorites. Company politics is not about who gets playing time but about understanding people’s true motivations. So, don’t be naïve about people’s motivations.

Management 148

Management Books Consulting Measurement 148

Integrity Solutions

APRIL 8, 2024

Exacerbating this issue is the fact that sales training and coaching doesn’t always help salespeople with these internal motivation issues. What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat.

Sales 64

Sales Books Financial Travel 64

Playvox

JANUARY 25, 2024

Here’s how QM software allows contact center leaders to automate work for your quality team, creating more efficient and less costly processes: Create powerful scorecards in minutes, calibrate evaluations against expert opinions, evaluate interactions, and automate the coaching process.

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

Playvox

AUGUST 15, 2022

Top-performing contact centers tune into the training preferences and motivations of their agents. In all work environments, be ready to shift the type of training you traditionally use to better satisfy learning styles and preferences of your current team. It’s easier to engage teams when they are working together in one place.

Contact Center 77

Contact Center Engagement Management Communication 77

ClearAction

JANUARY 8, 2024

Higher productivity as value-creating dominates perspectives, motivations, and rewards. Shared vision motivates coordination and collaboration. Your CX team should show each of these 4 categories of organizations how they can tweak their work approach to: continually improve value for underserved, overshot, and unserved customers.

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. It also addresses the difficulties of diverse and remote teams. Today, we will explore the significance of effective management for outsourced teams.

Management 92

Management Culture Seminar Communication 92

Playvox

MAY 11, 2023

In the midst of “ quiet quitting ” and continued low unemployment, contact centers are leveraging remote work as a way to attract team members. Remote work offers a multitude of benefits for both an organization and the individual team member. It is important to celebrate and recognize the work of each team member when you can.

Management 89

Management Contact Center Culture 2021 89

CSM Magazine

APRIL 13, 2023

Excellent customer service is the backbone of any successful business, and it relies on a team of motivated, engaged, and well-coordinated professionals. Team bonding is essential to building a high-performing customer service team. Retreats can include activities such as hiking, team-building exercises, and workshops.

Customer Service 52

Customer Service Engagement Workshop Events 52

Stella Connect

NOVEMBER 4, 2021

Customer service is only successful with a lineup of agents who feel motivated and engaged — use employee recognition program examples to understand how you can appreciate your customer service team for its efforts. It does this within the customer service team, but other brands open their ‘Kudos’ channels to anyone in the company.

Call Center 91

Call Center Effort Score Feedback Financial 91

COPC

MARCH 11, 2024

and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. Ask the following questions for a more robust hiring process: Have we set clear minimum criteria for hiring and training to ensure we onboard the ideal team members?

Call Center 98

Call Center Contact Center Culture Engagement 98

ClearAction

NOVEMBER 14, 2022

Gains from gratitude in your employee experience strategy include: Aligned motivations to get everyone on the same page : Start out by discovering the “jobs-to-be-done” (JTBD) of employees at every level. Craft your surveys and engagement efforts in accordance with JTBD and intrinsic motivators.

Employee Experience 71

Employee Experience Government Leadership Engagement 71

Playvox

APRIL 11, 2023

Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company. Managers should foster an environment of dialogue between themselves and their team members so that any difficulties can be resolved before they develop into larger issues.

Contact Center 63

Contact Center Engagement Call Center Feedback 63