use-the-data-you-have-now-to-build-customer-asset-metrics 
Customer Bliss
NOVEMBER 17, 2015
When you start building your first version of Customer Asset Metrics, all the data may not be perfectly lined up or organized. Establish your first version of the growth or loss of your customer asset and key customer behaviors to watch — using the data you have now.
InMoment XI
AUGUST 3, 2022
The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well. How We Got Here. The Rundown on Employee Experience.
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InMoment XI
AUGUST 18, 2022
More than ever before, proving the ROI of customer experience is absolutely vital. And, unfortunately, customer experience programs may fall on the chopping block. In fact, research shows that 30% of businesses reported having budget related issues to their CX programs. to look at cutting discretionary spending. Understand.
InMoment XI
NOVEMBER 2, 2022
Imagine if you were still operating your business in the same way you were in 2019. Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Why Is Showing the Value of Customer Experience So Difficult? Total nightmare, right?
BirdEye
MAY 13, 2024
Are you tired of guessing your audience’s preferences and the keys to a successful marketing campaign? Imagine having a crystal ball that reveals exactly what makes your audience tick. These tools enable you to uncover trends and audience interests, allowing you to run well-targeted campaigns that propel your business forward.
Retently
JULY 28, 2023
How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?
Beyond Philosophy
FEBRUARY 10, 2022
This connection is essential to understand to create a winning customer strategy. . The same is true for customer data. Too often, an organization is excellent at collecting data to measure the effects of their efforts but has no idea how they will use it. Building a Knowledge Pyramid.
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