InMoment XI

MAY 28, 2009

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules.

White Paper 200

White Paper Customer Retention Loyalty Customers 200

ijgolding

DECEMBER 2, 2015

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. At the center of the paper is the idea that we need to refocus our energies on outcomes.

White Paper 48

White Paper Engagement Customer Centricity Culture 48

InMoment XI

JANUARY 6, 2022

Click here to read our full-length white paper on the world of CX incentives programs, in which expert David Ensing considers these initiatives from every angle and presents a carefully researched perspective you can leverage.

White Paper 493

White Paper Rewards Programs Feedback Presentation 493

InMoment XI

APRIL 7, 2022

This strategy makes a simple kind of sense on paper; if you’re listening to as many people as possible, you’re bound to hear something pertinent to your CX and organizational goals, right? The answer to that question is more complicated than conventional wisdom would have you believe. A Better Approach.

Connections 529

Connections Customers Insights Loyalty 529

Inbenta

APRIL 10, 2024

In this white paper, you’ll learn the most effective use cases of AI to improve banking relationships at scale while maintaining compliance. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

White Paper 52

White Paper Banking NPS Demo 52

InMoment XI

AUGUST 30, 2022

To learn more about customer satisfaction surveys and the best way to utilize them, download our free white paper here! Timing your surveys right, and designing them effectively will help you get all the information you need to keep your customers happy and satisfied with your products.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score White Paper Effort Score 493

InMoment XI

DECEMBER 3, 2021

“ In this white paper, you will learn: What inclusivity means for experience professionals How seven steps will help you develop an inclusive and accessible strategy What the principles of inclusive experience design are and how they benefit your organization.

White Paper 493

White Paper Brands Social Media Travel 493

InMoment XI

OCTOBER 12, 2022

Click here to read our full-length white paper on why your brand needs both VoC and market research. So be bold in your strategy and use both VoC and market research. Your customers will feel heard, your C-suite will be impressed, and the experiences you provide will be meaningfully transformed.

Voice of Customer 295

Voice of Customer White Paper Marketing Definition 295

InMoment XI

APRIL 26, 2022

Paper Surveys. Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys.

Customer Experience 260

Customer Experience Fashion White Paper Insights 260

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

White Paper 493

White Paper Measurement Feedback Customer Experience 493

InMoment XI

AUGUST 3, 2023

To learn more about how unstructured data analytics is key to understanding the Voice of the Customer, read this white paper !

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

InMoment XI

FEBRUARY 8, 2022

Get a headstart adding to your checklist today by reading the full white paper where we give an in-depth look at what will make your program stick. So this isn’t the end. There are probably countless boxes you can think of right now that need to be filled.

Government 324

Government White Paper Customer Experience Reference 324

InMoment XI

OCTOBER 11, 2021

And if you’re interested in a more in depth guide to crafting the ultimate anonymous EX program, take a look at our white paper Just How Anonymous Is Your Employee Experience Program?

Employee Experience 493

Employee Experience White Paper Feedback ROI 493

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

White Paper 52

White Paper Document B2B B2C 52

InMoment XI

SEPTEMBER 29, 2022

For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!

Banking 493

Banking Retail White Paper Omnichannel 493

Confirmit

MARCH 6, 2017

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

White Paper 40

White Paper Financial Leadership Customer Experience 40

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve developed graphics, infographics, and maybe even some videos to go along with your written content.

ROI 105

ROI White Paper Marketing Return on Investment 105

InMoment XI

FEBRUARY 10, 2022

If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples! Many AI for compliance tools fail to provide useful solutions because they don’t understand this complex relationship.

White Paper 260

White Paper Document Financial Technology 260

Customer Bliss

MAY 7, 2015

At Amy’s, applicants receive a white paper bag that must be brought back within a week and must turned into a creation that tells Amy’s about who they are. From this white paper bag, Amy’s finds the personalities that will serve and help the customers who visit their shops.

White Paper 195

White Paper Customer Experience Customers Engagement 195

InMoment XI

NOVEMBER 2, 2021

Check out our white paper, “Understand and Predict Your Customers’ Needs with Customer Journey Analytics,” you’ll learn more about understanding your customer journey, identifying what matters most to your customers, predicting customer concerns and behaviors, and how that information helps you to drive business growth.

ROI 260

ROI White Paper Customer Retention Feedback 260

InMoment XI

JUNE 15, 2022

Find out in this white paper by expert Dave Ensing! Their assumption is that customers are overwhelmed with surveys and therefore will only answer short ones. Is there empirical evidence to back up this perception? The Art and Science of Email Survey Invitations.

White Paper 260

White Paper Consulting Feedback Employee Experience 260

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

White Paper 69

White Paper Article 2022 Customer Service 69

InMoment XI

OCTOBER 7, 2021

If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Taking all of these things into consideration, I adjust the score accordingly but again, in the end it is an “art” rather than a “science.”. Enjoy the goal setting exercise!

White Paper 493

White Paper Measurement Customer Retention Contact Center 493

Customer Interactions

JULY 7, 2015

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance.

White Paper 28

White Paper Social Media Customer Experience Interaction 28

IntouchInsight

APRIL 12, 2018

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences.

White Paper 48

White Paper Consumers Connections Customer Experience 48

CX Accelerator

MARCH 14, 2019

We know this is a limited data set and its not intended to be an academic paper. DiSC and StrengthsFinder are viable alternatives.choose the resource that makes the most sense for your team and will generate the best dialog. A huge thanks to these CX professionals below who took the assessment and made this post possible!

Customer Experience 369

Customer Experience ROI Customers 2019 369

TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

mopinion

SEPTEMBER 11, 2018

The post New White Paper: A Digital Feedback-Fueled Approach to Personalisation appeared first on Mopinion. Being able to provide a personalised experience, however, still proves to be a real challenge for many digital marketers. The good news is, there […].

White Paper 76

White Paper Feedback Customer Satisfaction Interaction 76

Beyond the Arc

NOVEMBER 11, 2021

complementary white paper Using Personas & Journey Maps: Strategic Tools to Improve Customer Experience Download Now Most businesses serve a variety of customers, each with different needs, goals, and emotional drivers that influence their actions and decisions. Understanding those differences is key to business success.

White Paper 59

White Paper Download Customers Customer Experience 59

NICE inContact

NOVEMBER 2, 2021

To learn more, download our complimentary white paper, The Ultimate CX Agent Guide: Hiring, training, onboarding, and measuring agents in a digital-first world. But you can do even more to meet your CX goals by focusing on every aspect of the agent employment life cycle, beginning with the hiring process.

White Paper 83

White Paper Customer Experience Contact Center Download 83

Talkdesk

MAY 28, 2020

In the white paper “ Voice over VPN vs. voice over cloud: a side-by-side comparison ” we explore why a cloud alternative makes the most sense in terms of speed, cost and reliability when you need to transition thousands of customer support agents to a work-from-home (WFH) environment.

White Paper 79

White Paper Contact Center Download Connections 79

TechSee

OCTOBER 19, 2021

A new comprehensive White Paper by The Blumberg Advisory Group called “ Product Returns Avoidance: Strategies for Reducing Product Returns in the Computer & Consumer Electronics Industry ” does a deep dive into the factors driving computer and consumer electronics returns. Truck Roll Rates, and.

E Commerce 124

E Commerce White Paper E-support Retail 124

TechSee

DECEMBER 12, 2017

Read “ Visual Omnichannel: A Revolutionary Customer Experience ,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration. This opportunity, driven by the available technology, has given rise to a whole new visual omnichannel experience.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […].

White Paper 60

White Paper Net Promoter Score NPS Blog 60