Customer Bliss

DECEMBER 4, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Uniting your company across teams is about having clarity of purpose and instituting a code of conduct that forms the backbone of your approach. Do you trust your partners?

Download 185

Download Chief Customer Officer Workshop Books 185

Customer Bliss

FEBRUARY 26, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Can you excuse me a minute?”

Chief Customer Officer 172

Chief Customer Officer Books 2018 Leadership 172

Eptica

JULY 29, 2020

Date: Wednesday, July 29, 2020 Author: Guest author: Jeanne Bliss Does your customer experience pass the #MakeMomProud test? Author: Guest author: Jeanne Bliss In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother?

Customer Experience 98

Customer Experience Airlines Guest Experience Hotels 98

Customer Bliss

AUGUST 29, 2019

And if you were to ask them about their experience afterward, how would they answer? Their responses would be vastly different. We’ve included plenty of stats and insights to help you understand this journey and build appropriate strategies to accommodate your varying customer needs. But think about it.

Customer Experience 227

Customer Experience Consumers Travel Download 227

Customer Bliss

JULY 6, 2018

“An actionable, smart, and fun book everyone in hospitality should read. My latest book, Would You Do That To Your Mother? With the guiding question, “how would you act if every customer were your mother? Treat Your Customers with Humanity and Respect.

Books 100

Books Hospitality Hotels Article 100

Customer Bliss

AUGUST 27, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . ” Would you do that to your mother? ” Would you do that to your mother? Extend grace.

Books 137

Books 2018 Information Customer Experience 137

Customer Bliss

APRIL 11, 2018

These actions are explored in my upcoming book, Would You Do That To Your Mother? Here are the six common actions, often bravely undertaken, that you will see throughout the book. And the humans you reach have your back, and permission to do what’s right for you.

Hotels 209

Hotels Insurance Books Banking 209

Customer Bliss

AUGUST 8, 2019

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation.

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Books Chief Customer Officer Hotels Customer Experience 143

Customer Bliss

NOVEMBER 13, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Now that’s beginning to change.

Chief Customer Officer 174

Chief Customer Officer Books 2018 Customer Journey 174

Customer Bliss

JANUARY 15, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Let Your Purpose Unite Your Company.

Chief Customer Officer 170

Chief Customer Officer Retail Books Call Center 170

Customer Bliss

JANUARY 3, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Happy New Year!

Chief Customer Officer 170

Chief Customer Officer Books Social Media 2018 170

Customer Bliss

JUNE 22, 2018

Recently, during the launch of my latest book, “ Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. Not able to watch right now?

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Books Chief Customer Officer 2006 Voice of Customer 120

Customer Bliss

MAY 28, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Memory creation is a choice.

Chief Customer Officer 173

Chief Customer Officer Books Banking Connections 173

Customer Bliss

MAY 15, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? And she just loved the convenience.

Chief Customer Officer 164

Chief Customer Officer Airlines Hospitality Loyalty Programs 164

Customer Bliss

MAY 15, 2018

In honor of the launch of my newest book, Would You Do That To Your Mother? Bell , the best selling author of the 9 1/2 Principles of Innovative Service , and many other customer service oriented books. Others Deserve Your Best. My mother would have had a hissy fit if I tried a stunt like that.

Books 111

Books Culture Customer Centricity Innovation 111

Customer Bliss

DECEMBER 26, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? When did, “Would you give me a 10?

Chief Customer Officer 203

Chief Customer Officer Automotive Airlines Hospitality 203

Customer Bliss

NOVEMBER 27, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? CustExp #CX Click To Tweet.

Multi-Channel 178

Multi-Channel Chief Customer Officer Books 2018 178

Customer Bliss

JUNE 28, 2018

Do you remember how many airlines there were when you were a kid?) The number of domestic and international passengers rises every year—as do both costs and revenues. FOCUS ON CUSTOMER EXPERIENCE TO PUT YOU A STEP AHEAD. FOCUS ON CUSTOMER EXPERIENCE TO PUT YOU A STEP AHEAD.

Airlines 135

Airlines Competitive Advantage Travel Customer Satisfaction 135

Customer Bliss

JANUARY 29, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? So work to earn the relationship.

Sales 173

Sales Chief Customer Officer Books 2018 173

Customer Bliss

JULY 16, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . However, a redesigned gown is proving to improve the entire patient experience. ” Honor your customers’ dignity. View this post on Instagram.

Hospitality 143

Hospitality Books 2019 Customers 143

Customer Bliss

MARCH 26, 2019

I’ve been so pleased with the response to my recent video on looking ahead at the state of customer experience, which sparked a lively conversation on LinkedIn and gotten more than 13,000 views so far (wow!). Adjust your innards. To be an effective leader, you have to come to the table knowing who you are.

Leadership 181

Leadership Chief Customer Officer 2019 Customer Experience Professionals 181

Customers That Stick

JULY 18, 2019

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service. Would You Do That to Your Mother?

Books 104

Books Loyalty Customer Service Customer Experience 104

Customer Bliss

MAY 7, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Chief Customer Officer 178

Chief Customer Officer Books Call Center 2018 178

Customer Bliss

JUNE 4, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? We need more families like yours.”

Chief Customer Officer 149

Chief Customer Officer Innovation Books Metrics 149

Customer Bliss

APRIL 16, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Any questions?

Chief Customer Officer 174

Chief Customer Officer Banking Books 2019 174

Beyond Philosophy

FEBRUARY 29, 2024

I mention it here, not to rub it in your face (much), but because in the booking of this cruise, I saw an excellent example of how my wife and I leverage mental accounting regarding our splurges. When my mother-in-law passed, she left money for my wife, Lorraine. You could pay for dance lessons with it or your mortgage.

Banking 78

Banking Books Financial Download 78

Customer Bliss

MAY 9, 2018

Uniting the leadership team in the purpose of delivering one-company experiences and connecting it to business growth occurs with my clients when we can simplify the “why” behind this work in a manner that they can stand behind and communicate as their own. To care about “why” customer behavior changed as a result of their journey with you.

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ROI Customer Experience Leadership Measurement 245

Customer Bliss

FEBRUARY 19, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? First, they saw one red boot. Spider-Man?Then

Brands 208

Brands Hospitality Chief Customer Officer Return on Investment 208

Customer Bliss

DECEMBER 18, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Banking 166

Banking Chief Customer Officer Books 2018 166

Customer Bliss

MAY 7, 2018

You probably grew up that way too, with a simple and clear understanding of what to do and what not to do. My mom Lydia would sew until all hours of the night; fashioning custom-made Halloween costumes for each of us, and teeny tiny Barbie© doll dresses for my sisters and I. The lessons we learned as kids stick with us.

Fashion 163

Fashion 2018 Customers Connections 163

Customer Bliss

OCTOBER 2, 2018

In lieu of alieu of a regular Daily Dose video, I want to share with you an excerpt from an interview I did this summer with my good friend Laura Ortman—chief customer officer of Equinix—in which we discuss how practitioners from call center representatives to business leaders can impact customer experience in their roles every day. .

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Chief Customer Officer Books Call Center Customer Journey 129

Customer Bliss

JUNE 12, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? When we need help, time is compressed.

Chief Customer Officer 126

Chief Customer Officer Customers Hotels Books 126

Customer Bliss

MAY 8, 2018

Today’s post is from Robert Spector , best-selling author of The Mom & Pop Store: True Stories from the Heart of America and The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture. In honor of the release of my book, Would You Do That To Your Mother?

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Marketing Retail Books Culture 100

Customer Bliss

JULY 23, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? End service exhaustion!

Healthcare 173

Healthcare Chief Customer Officer Travel 2019 173

Customer Bliss

NOVEMBER 29, 2021

Who among us hasn’t wondered at some point if that slew of tests ordered for ourselves or our loved ones was necessary? Or worried about the effect of repeated scans or the cost? Or if we really need that medication? We aren’t always made aware up front of the pros and cons of the test, the risks, and alternatives. Its results showed that $54.9

Healthcare 139

Healthcare Banking Advertising 2014 139

Customer Bliss

NOVEMBER 20, 2018

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. In my latest book, Would You Do That To Your Mother? , Your Front Line Represents Your Brand to Your Customers.

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Chief Customer Officer Books Brands Blog 131

ShepHyken

MAY 8, 2018

Deliver a Customer Experience That Would Make Mom Proud. Would your customers agree that your service is so good, you’d make mom proud? Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? Would You Do That to Your Mother?

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Chief Customer Officer Books Customer Experience Professionals Customer Centricity 78