Talkdesk
JANUARY 23, 2019
Historically, consumers had to go to a gym to work out, but in 2012 a new player came on the market to introduce new digital options. Customer service is the core of Peloton’s success. Peloton thinks about our customer experience as more than just service on the back end. The fitness industry has changed.
Optimove
NOVEMBER 7, 2023
As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale?
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Middlesex Consulting
NOVEMBER 28, 2016
In addition to the customized equipment, GE also created stories for each type of instrument, rewards to give the kids after their trip into the imaging equipment, decorations for the total area and specific training for technicians to make the kids part of the story. The new equipment, stories, etc. corrected all those situations.
Customer Bliss
OCTOBER 6, 2016
Customer churn is bad. In a perfect utopia, all your customers would stay in the fold, retain, and refer you to other new customers. That’s the apex of a customer-driven growth engine, and it’s essentially the polar opposite of customer churn. How do you prevent customer churn, though?
CX University
MAY 16, 2023
In today’s global business environment, customer experience (CX) is one of the most important factors that determine the success or failure of a company. A positive customer experience can lead to customer loyalty, repeat business, and positive word-of-mouth advertising, while a negative experience can have the opposite effect.
Alida
AUGUST 16, 2016
To appreciate just how dominant they have become, consider these stats: According to Forrester Research’s 2015 Customer Lifecycle Journey report, 81 percent of companies now have community-type support channels—a steep increase from 2012’s 67 percent figure. Customers demand a seat at the table.
Middlesex Consulting
NOVEMBER 27, 2016
In addition to the customized equipment, GE also created stories for each type of instrument, rewards to give the kids after their trip into the imaging equipment, decorations for the total area and specific training for technicians to make the kids part of the story. As your customer’s trusted advisor, you must be their advocate.
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