What Customers Want Next: How to Find & Act on CX Clues
Experience Investigators by 360Connext
JUNE 8, 2021
It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. I read this in 2013 and thought – doesn’t this apply to most customers?
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