Kitewheel

JANUARY 4, 2019

Where direct business was the smallest portion of Kitewheel’s business at the close of 2017, it has ballooned within a year to be the largest. We predict that by 2022, we will be seeing true customer journey orchestration packaged as applications for even small to medium sized businesses. Analytics Will Continue As a Major Initiative.

Customer Journey 45

Customer Journey 2019 2018 Customers 45

West Monroe

MARCH 19, 2024

Between 2018 and 2022 , the U.S. Hurricanes Irma and Maria (2017) revealed Puerto Rico’s grid fragility, resulting in severe economic losses. California’s Camp and Dixie Fires (2017-2021) damaged transmission lines and prompted public safety power shutoffs.

Events 40

Events 2021 2017 Government 40

Gainsight

FEBRUARY 15, 2023

Ensuring the value you are creating connects to their business if you’re in a B2B space “Discovery is a great way to help connect those dots of [making] sure everything built has an impact and that it impacts both the customer and the business. Right now, teams everywhere are reevaluating their technology and spend.

Books 52

Books 2017 2022 Sales 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

2021 45

2021 Events Social Media 2013 45

ShepHyken

SEPTEMBER 25, 2017

Huffington Post) The number of connected devices on the Internet will exceed 50 billion by 2020, this according to Cisco. By 2022, 1 trillion networked sensors will be embedded in the world around us, with up to 45 trillion in 20 years. Customer Experience Is The Product by Vala Afshar. He nails this one on customer experience (CX).

2017 74

2017 Article Customer Service Social Media 74

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

2022 52

2022 Roadmap Customer Relationships Brands 52

SmartKarrot

APRIL 13, 2020

In the field of technology, nothing remains stagnant. This SaaS and cloud-based remote connectivity services giant has recorded a revenue of $1.2 billion in 2017. Facing the requirements of designers, developers, and managers, Zeplin provides a comfortable connected space for all the product teams to collaborate.

2020 19

2020 2019 2002 2008 19

Lumoa

JUNE 4, 2018

This is a very exciting combination of technologies in a growing market”, says Aleksi Partanen , partner at Icebreaker.vc. billion by 2022 growing from $4.76 billion in 2017 at a compound annual growth rate of 20.8%. In 2017 more than 1,500,000 customer feedback responses were analysed using Lumoa. About Icebreaker.vc

Net Promoter Score 121

Net Promoter Score Customer Experience Telecommunications Marketing 121

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. With every channel connected through a single platform, agents can easily respond to messages from one console.

Omnichannel 52

Omnichannel Social Media Connections 2022 52

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. And they leverage digital strategies and tools to connect with customers and deliver major value—consistently, efficiently, and at scale.

Banking 52

Banking Innovation 2022 Government 52

Comm100

FEBRUARY 20, 2018

Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. According to research by McKinsey, 29% of customer service positions in the US could be automated through Chatbots and other currently available technology. And, that number is expected to rise.

ROI 57

ROI Contact Center 2018 Social Media 57

Thunderhead

OCTOBER 19, 2018

While OEM websites now represent the “biggest single influence to purchase decision” *, dealers continue to play a critical role in the sale experience – according to Auto Trader’s Car Buyers Report 2017, 67% of buyers visited dealerships. Change is happening quickly [we shared thoughts on connected experiences in a previous post ].

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. With every channel connected through a single platform, agents can easily respond to messages from one console.

Omnichannel 11

Omnichannel Social Media Connections 2022 11