ReviewTrackers

FEBRUARY 24, 2021

Reputation marketing is a way of thinking about your reputation in the same way you think about your marketing – the more positive your brand’s reputation, the more growth you can deliver. According to Steve Olenski , contributor for Forbes, many brands don’t think about reputation management until a company crisis occurs.

Brands 104

Brands Marketing Sports Social Media 104

Oracle

JANUARY 25, 2018

We asked a few thought leaders and influencers to share their insights. In 2018, SMBs must improve their to ensure they are on the right road to success. A: SMBs need to have a clear defined strategy on creating thought leadership for their brand, e.g. how will their brand have a more human look and feel? Then DO it!

2018 110

2018 Customer Experience Social Media Consulting 110

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

2018 89

2018 Blog Average Handle Time 2019 89

NetBase

OCTOBER 5, 2018

So why are brands missing so many opportunities on the customer experience analytics front? The 2018 Consumer Experience Analytics Report highlights the ways brands are on target – and the areas where they need to better their aim. And that is what brands need to remember. Brands Are Focusing on the Wrong Data.

2018 45

2018 Consumers Brands Social Media 45

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

InMoment XI

NOVEMBER 22, 2017

You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. View Article.

2018 200

2018 Workshop Customer Centricity Events 200

InMoment XI

NOVEMBER 22, 2017

You can expect to increase your CX prowess and learn new strategies and insights from some of the world’s most dynamic experts and customer-centric brands. This event provides workshops, certifications and top-of-the-line thought leaderships from the most influential people in the field. View Article

2018 0

2018 Workshop Customer Centricity Events 0

Oracle

DECEMBER 31, 2018

2018 was the year of customer experience for businesses around the globe, and CX experts and business leaders captured their experience in thought-provoking customer experience quotes. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking quotes on CX from 2018. Keep trying.

2018 108

2018 Customer Experience 2017 Customer Satisfaction 108

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. How to overcome those challenges?

2018 141

2018 Customer Experience Competitive Advantage 2017 141

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. Our advice for 2018: If you’re deploying an AI solution in 2018, tread carefully.

2018 63

2018 Social Media E Commerce E-support 63

NetBase

JULY 8, 2020

Brand strategy planning requires accurate and transparent consumer and market intelligence , or you’re starting at a deficit. With endless amounts of data available online, the trick is sorting through it quickly to extract meaningful, actionable insight. Brand Health Starts & Ends with Insight.

Brands 70

Brands 2020 Consumers Insights 70

Eptica

APRIL 11, 2018

Date: Wednesday, April 11, 2018 Why brands need to capture deeper customer insight from unstructured data. Published on: April 11, 2018. Essentially, brands are getting a partial view that is internally focused, rather than customer-led. Why am I suffering increased churn?

Net Promoter Score 50

Net Promoter Score Customer Insights Insights Brands 50

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile.

2018 84

2018 Customer Service Multi-Channel Document 84

AskNicely

NOVEMBER 28, 2018

What advanced NPS users know is how to automate and act on their information daily, empower their staff, and use customer insights to retain more customers and grow their revenue. Brands that embrace NPS best practices are unlocking hyper growth and accelerated advocacy. 2018 NPS Benchmark Study: Results and Reactions Webinar.

NPS 60

NPS Webinar 2018 Net Promoter Score 60

Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. When it comes to brand premiumization, there is a lot we can learn from luxury brands.

Brands 95

Brands 2025 Fashion 2021 95

Currency Alliance

AUGUST 16, 2019

From a standing start of zero customer data some 20 years ago, brands became able to incentivize desired behaviors in highly-predictable customer segments. Now that brands recognize that narrow engagement of only the most frequent customer is no longer enough, they need to engage mid-tail and longer-tail customers to find growth.

Loyalty 40

Loyalty Insights Brands Loyalty Programs 40

NetBase

DECEMBER 14, 2018

Hear from Shannon Truax (Global VP, Brand Social, GoDaddy) about why NetBase forms the cornerstone of GoDaddy’s Brand Social program, allowing her team to accurately track everything from impressions, engagement and sentiment to nuanced social insights about GoDaddy customers. Request a Free Demo: [link].

2018 40

2018 Measurement Brands Social Media 40

Alida

SEPTEMBER 21, 2018

The biggest brands today didn’t start for the masses,” he explained. People from VMware, Twitch, Jam City, Red Bull and Cleveland Clinic have been able to drive ROI by delivering insight that improved marketing campaigns, product development and the customer experience. “As marketers, our best work is making change happen.”.

2018 145

2018 Insights Innovation Feedback 145

SurveyGizmo

DECEMBER 13, 2017

With the new year ahead, there is no better time than now to start discussing 2018 customer experience predictions. Customer Experience in 2018 Will Cater Toward Achieving Emotional Loyalty. Technology once held the promise of closing the distance between brand and customer,” according to Forrester. The distance grows again.

2018 58

2018 Customer Experience E-support Consumers 58

ShepHyken

NOVEMBER 12, 2018

From front-line staff to marketing strategists and brand managers, employees generally enjoyed job security with classic benefits such as superannuation plans, stable income streams, employment rights, training, sabbaticals and long-service leave. Forrester) Let’s face it: 2018 was not a fabulous year for customer experience.

2018 90

2018 Article Customer Service 2019 90

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. What is brand advocacy? Customers service training ideas for better brand advocacy. In fact, a happy customer tells about nine people about their experience.

Customer Service Training 153

Customer Service Training Brands Blog Customer Service 153

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. How do brands compete with digital native companies and meet the needs of digitally native consumers? Here are some of the key takeaways.

2018 40

2018 Insights Retail Travel 40

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018. Thomas Buddendick (@T_Buddendick) September 5, 2018. Jessika Phillips #RelationshipMarketing (@jessikaphillips) September 5, 2018. 5x as likely to forgive.

2018 66

2018 Customer Success Webinar Customer Retention 66

Oracle

FEBRUARY 26, 2018

Now, in 2018, the excitement that surrounded big data has worn off. As companies that excel in customer experience grow 4 – 8% above their market , the need for brands to develop a truly in-depth understanding of their customers has never been more important. appeared first on SmarterCX.

2018 90

2018 E Commerce Fashion Retail 90

Ann Michaels and Associates

DECEMBER 27, 2018

So make sure those reviews reflect you and your brand in the best possible light.??The 53% of customers expect businesses to reply to their online reviews within seven days (Review Trackers, 2018). • 41% of consumers say that brands replying to reviews makes them believe the company really cares about their customers (Bazaarvoice). •

2018 73

2018 2017 2016 B2B 73

Experience Matters

JANUARY 8, 2018

We just published a Temkin Group report, Lessons in CX Excellence, 2018. The report provides insights from six winners in the Temkin Group’s 2017 CX Excellence Awards. This report has rich insights about both B2B and B2C customer experience. This report: Highlights specific examples of Read More.

2018 58

2018 2017 B2C B2B 58

Second to None

FEBRUARY 19, 2019

1] Customer insights from PYMNTS.com show that only 2.6% Big change in any industry is slow; in the meantime think about these ideas to improve your grocery store’s brand experience. Private Brand (PB). Private brands currently have a large influence in the grocery industry. Knowledgeable Staff.

Brands 73

Brands Rewards Programs Loyalty Fashion 73

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Overall, AI will allow more brands to focus on context and anticipatory engagement at the individual level to hone in on the customer segment of one.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

2018 111

2018 Omnichannel 2017 Technology 111

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. by Sue Duris.

2018 77

2018 Article Customer Service Loyalty Programs 77

Oracle

FEBRUARY 23, 2018

Yes, the copy, tone, and brand identity you curate can be nurtured through smart design and interaction—but the right technology will allow you to create a superior CX that will, in the long run, be your brand’s differentiator. Big data doesn’t just have to be for big brands.

2018 87

2018 Lifetime Customer Customer Relationship Management Touchpoint 87

ShepHyken

JANUARY 8, 2018

Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. My Comment: The 2018 customer service and experience predictions continue to roll in.

2018 0

2018 Article Customer Service Contact Center 0

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Published on: November 07, 2018. A further 50% of brands are looking to invest in VoC solutions in the future. This brand-solicited feedback approach has a number of issues.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. Many brands are hoping the investment helps them reach women, who make up 62% of the average Oscar viewership. and consists of more than 40,000 highly engaged, pre-screened veterinarians who provide critical insights. million. .

2018 84

2018 2005 Advertising 2016 84

Prophet

DECEMBER 21, 2018

We help the world’s most beloved brands drive growth by mining consumer insights; developing breakthrough digital strategies and creating relevant brands and experiences. Throughout the year we share insights, ideas and inspiration on our blog: Prophet Thinking.

2018 45

2018 Blog Consulting Brands 45

Enalyzer

DECEMBER 27, 2018

We’re closing in on the end of the year, so we thought we would sum up 2018’s highlights, i.e. the features and updates made in 2018 that you absolutely need to know about. With images, you can better engage your audience while expressing your brand identity. Maybe you missed some? Score Calculator. Bulk edits in reports.

2018 64

2018 Download 2019 Consulting 64