Tricia Morris

MAY 2, 2016

According to the American Express Customer Service Barometer , 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are the most important prerequisites to a great customer experience. So, back to the question. Should customer service agents know all the answers?

Customer Service 62

Customer Service Banking 2016 2018 62

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. She’s led teams in the technology, financial services, and business travel industries and was recently honored as 2018 Top 50 Most Influential CMO in the world by Forbes.

Brands 33

Brands Leadership Books 2018 33

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

FEBRUARY 21, 2023

We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. There were hundreds of participants, with company sizes ranging from small market businesses (SMB) to commercial and enterprise.

Social Media 98

Social Media 2023 Marketing Advertising 98

BirdEye

JULY 3, 2023

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. The affiliate marketer refers their audience to a product or service by sharing it through social media , a website, or a blog post. billion by 2023.

Sales 98

Sales Marketing Social Media Blog 98

Gainsight

APRIL 15, 2019

Click here to read last year’s Pulse recap blog and scroll down to the bottom. So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? And in our 20/20 strategy, we introduce a particular focus on the most important partner in driving enterprise-wide CS—Product teams. I’ll wait!

2019 81

2019 2020 Hospitality Workshop 81

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. This is especially true in the customer service industry. Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. This is especially true in the customer service industry. Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Currency Alliance

DECEMBER 13, 2018

The Economist, November 2018. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. Our top 10 picks (click to skip through) are: Smarter budgeting: loyalty points receiving less funding in favor of complementary actions. 2018 saw a 14.2%

Loyalty 45

Loyalty 2019 Loyalty Programs 2018 45

NetBase

OCTOBER 7, 2019

The networking potential on its own is amazing, and the social analytics learning is top-notch. Ways other organizations are increasingly incorporating social data into their strategic planning, touching all parts of the enterprise. LIVE Lineup Insight . And in ways that reach well beyond social networks to the overarching social web.

Events 8

Events ROI Presentation Insights 8

Comm100

JANUARY 5, 2021

Live chat connects website visitors to agents in real-time so customers can receive fast and efficient support. On top of this, some industries require compliance with specific security measures to protect their customers’ data. This is understandable. How can a cyber-attack affect my company? million lost per breach – 5.3%

2020 52

2020 Banking 2019 Airlines 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. Every sector is different, but if your customer engagement levels are not in the top 10% of your industry, you have work to do.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

GetFeedback

JANUARY 6, 2020

The implications of this trend are profound. In addition, personas can help employees feel more connected to customers. Winning CX initiatives–those achieving tangible benefits or a competitive edge–tend to include more stages (also known as touchpoints) in journey maps. What is the difference between B2B and B2C? Not so fast. .

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Currency Alliance

NOVEMBER 17, 2020

In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. But those brands pursuing each of the trends predicted for 2020 probably suffered less as the course of this year evolved. The implications of digital transformation include.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. New Astea Website Launched August 2018. Take a look at what we did!

2018 33

2018 Webinar Management Blog 33

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. New Astea Website Launched August 2018. Take a look at what we did!

2018 28

2018 Webinar Management Blog 28

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy New Year from everyone here at Astea.

2018 33

2018 2019 ROI Webinar 33

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy New Year from everyone here at Astea.

2018 24

2018 2019 ROI Webinar 24

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business size — Do you run a small business or a large enterprise? All data is the most recent information available as of the beginning of 2018. The question is a loaded one. Business Seeks Industry-Leading CRM.

Customer Engagement 41

Customer Engagement Engagement Social Media Omnichannel 41

Comm100

FEBRUARY 7, 2018

More than anyone, enterprises can come out affected by whether or not a software provider has inflexible contract negotiation practices. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Hidden Costs Add Up.

Customer Engagement 41

Customer Engagement Engagement Social Media Customers 41