CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. It has also reduced the timeframe for getting paperwork from the technician to the Head Office.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 6, 2022

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation. Prior to the implementation of BigChange, Envirocare used a number of different systems for scheduling, tracking, site audits and communication.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 1, 2022

Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service management software. . Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. BigChange didn’t just sell their system to the management they communicated the benefits to the users, and they made the decision. About BigChange.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Document 52

Document 2018 2013 Customer Relationship Management 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange. “BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. ” continued Crowley.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

NOVEMBER 8, 2018

Carl Grieves, Managing Director at Silverbear looks at the latest digital trends in the membership sector. The Digital Excellence Research Summary Report 2019 is no different. The general market outlook for 2019 is also very encouraging. On the other, it highlights areas that require improvement.

2019 40

2019 2020 2016 2018 40

CSM Magazine

JANUARY 17, 2022

Pinnacle Group has transformed its customer experience and increased operational efficiency following the implementation of the latest field service management software from BigChange. “This can be directly translated into contract extensions and new contract awards.” About BigChange.

2018 52

2018 2013 Customer Relationship Management 2020 52

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Journey 123

Customer Journey Brands Contact Center Sales 123

SurveySparrow

APRIL 10, 2019

Or is it because your current system to manage your clients has proved to be dysfunctional? A customer relationship management app or software can be called as the nuclear of any business. Be it small or large, your company needs a CRM app to deliver a seamless customer experience. Contact Management with a CRM.

2019 76

2019 Sales Information Document 76

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Higher retention rates and lower customer churn. According to Forrester Analytics Customer Experience Index Online Survey , US Consumers 2019, delivering a good experience by solving customer problems quickly means improved retention. On average, it can mean their customers are seven times more likely to stay with them!

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

CSM Magazine

DECEMBER 2, 2021

Trustee Fire and Security has boosted productivity by 25 per cent using the latest field service management software. . Trustee particularly like the automated scheduling and routing, ensuring the best allocation of resources, optimised and backed with useful management information, such as the calculated cost of each job.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

LoyaltyPlus

MAY 11, 2022

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. The past two years have been challenging for the aviation industry.

Airlines 52

Airlines Loyalty Travel Transportation 52

UJET

JUNE 25, 2021

This major shift in device utilization means thatmobile customer experience isanessential consideration. But this operative shift in the customer journey was already well underway before the pandemic. Contact Center software that supports agents in connecting with their customers is essential. Unify the Data. Unify the Data.

Customer Journey 82

Customer Journey Customer Experience Contact Center Omnichannel 82

Magellan Solutions

NOVEMBER 7, 2023

billion market worth in 2019? Providing multilingual support services is essential for businesses with a global presence, as it ensures that customers can communicate in their preferred language, resulting in a positive experience and improved customer satisfaction. So, what’s driving this growth?

Call Center 52

Call Center 2004 Competitive Advantage Financial 52

Oracle

JANUARY 28, 2021

Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle CX Virtual Summit: The Future of Digital Experiences in Communications-Global. Field Service Connect: The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support. NRF2021. —. Live Virtual Summit.

Events 76

Events 2021 Customer Experience B2B 76

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . Key functionalities required are contact management (75%) and pipeline management and forecasting (57%).

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Answer Dash

OCTOBER 15, 2019

eGain, Microsoft, Nuance Communications Inc., The Growth of Self-Service Moving Forward Now, we see that the Global Customer Self-Service Software Market is set to witness a healthy CAGR of 18.4% in the forecast period of 2019 to 2026. BMC Software Inc., Creative Virtual Ltd., Oracle, SAP SE, Salesforce.com Inc., Healthx Inc.,

Marketing 52

Marketing 2026 2017 2018 52

Ecrion

JUNE 4, 2019

It’s 2019. As a business leader, you may store your client data in a Customer Relationship Management (CRM) system. Your pricing information may come from your financial management software. Document automation for business is a necessity to keep up with B2B and B2C demands.

Document 79

Document B2C Financial Social Media 79

Ecrion

JANUARY 27, 2021

In 2019, the robotic process automation market size was valued at 1.4 Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. Customer satisfaction. Better IT management and support.

2027 52

2027 2019 Customer Relationship Management Demo 52

transcosmos Information Systems

OCTOBER 2, 2018

Most people are too busy nowadays to deliberately call customer service agents if they have some concerns they need to address. To solve this, your business should be opening up more channels of communication. Make it easier for your customers to talk to you. Moving Forward to 2019 and Beyond.

Customer Service 48

Customer Service Multi-Channel Social Media 2018 48

ProProfs Chat

OCTOBER 31, 2018

A good case to emphasize the significance of clearing customer paths is when brick-and-mortar retailer Best Buy surprised the corporate world last month. The company reported a robust top and bottom-line figures for its 2019 fiscal year’s second quarter performance, exceeding expectations. Its total enterprise value grew 6% to $9.38

E Commerce 106

E Commerce Customer Experience Marketing Social Media 106

SurveySparrow

AUGUST 9, 2020

It takes a lot of effort and time to attain loyal customers. SaaS (Software-as-a-Service) and CRM (Customer Relationship Management) have become buzzwords across the business world, and for good reason too. SaaS CRM is a software solution that helps companies manage the interactions they have with their customers.

Social Media 59

Social Media 2023 Sales Customer Journey 59

SurveySparrow

AUGUST 13, 2020

We already know emails are cheap, essential, and useful communication tool in our everyday life. billion , which was the approximate number of email-users globally in 2019, and it will grow to 4.48 In fact, you can design your emails with the help of the content manager, here you can store your file and images to get easy access.

ROI 95

ROI Measurement Marketing 2024 95

Circular Edge

MAY 10, 2022

At its core, an ERP is an application that automates business processes, and provides insights and internal controls, drawing on a central database that collects inputs from departments including accounting, manufacturing, supply chain management, sales, marketing and human resources (HR). Other business upsides: Access to data from anywhere.

Financial 52

Financial Multi-Channel Information Management 52

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Qualtrics

OCTOBER 22, 2019

Most of my work in management consulting and corporate strategy focused on accelerating growth and expanding profitability. When I realized Q had grown beyond just a survey platform and had identified Experience Management (XM) as the next frontier. Seeing the light bulb turn on above a customer’s head when they catch the vision!

Consulting 36

Consulting Customer Success Leadership Customers 36

ChurnZero

NOVEMBER 8, 2019

Now more than ever Customer Success is essential to the long-term success of your entire organization. A relationship-focused approach to client management is a must. . Customer Relationship Management systems (CRMs) have changed the game when it comes to how companies know and track their customers.

Customer Success 63

Customer Success E-support Chief Customer Officer Customer Relationships 63

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. In addition to HR and payroll, the firm offers services like applicant tracking, leave and attendance management, time tracking, and more. Zoho is committed to offering outstanding customer service.

2011 11

2011 E Commerce E-support 2008 11