2019 Marketing Multi-Channel Social Media 
CSM Magazine
JULY 29, 2020
As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete or tone deaf. . The images have all been taken from the #RateMyKFC social media campaign, which asked followers to make their own versions of its chicken wings and post them on social.
Oracle
NOVEMBER 27, 2019
Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. The emergence of social shopping. billion from social shopping , according to a Business Insider Intelligence study. .
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Lithium
DECEMBER 28, 2020
By determining that one thing, you can know what to attack first and control your urge to multi-task (which, real talk, often causes you to be unproductive). Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.
ClientSuccess
JULY 23, 2019
Multi-Faceted Customer Agents. It used to be that agents were hired based on their expertise in one particular customer service channel. For example, those with awesome call center skills were placed accordingly while savvy typists manned the chat channel. Customer Service Via Social Media. Amplified Chat Support.
CSM Magazine
JULY 30, 2020
As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete. . The images have all been taken from the #RateMyKFC social media campaign, which asked followers to make their own versions of its chicken wings and post them on social.
CSM Magazine
OCTOBER 26, 2020
Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms. Utilising a blended approach with traditional and new communication channels, VeriCall are able to redesign customer journeys to meet customers new and modern expectations.
Lithium
SEPTEMBER 12, 2019
By determining that one thing, you can know what to attack first and control your urge to multi-task (which, real talk, often causes you to be unproductive). Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today.
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