Beyond Philosophy

FEBRUARY 11, 2019

In 2002, when I started Beyond Philosophy, no one on the broader market knew I was an expert in Customer Experience (or, frankly, what Customer Experience was). Over the years, I built up a profile on social media. If you can’t produce ROI that justifies your employment, you are not doing your job. So, I told them.

ROI 83

ROI Financial 2002 Consulting 83

Lithium

OCTOBER 9, 2019

Social media is a rapidly evolving business channel that can be hard for brands to keep up with. To assist B2C marketers in this, Forrester has completed The Forrester Wave TM : Social Suites, Q4 2019, in which Khoros was named a Strong Performer and performed better than or as well as the competition on 90% of the criteria evaluated.

2019 40

2019 Social Media B2C ROI 40

Lithium

OCTOBER 9, 2019

Social media is a rapidly evolving business channel that can be hard for brands to keep up with. To assist B2C marketers in this, Forrester has completed The Forrester Wave TM : Social Suites, Q4 2019, in which Khoros was named a Strong Performer and performed better than or as well as the competition on 90% of the criteria evaluated.

2019 40

2019 Social Media B2C ROI 40

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

2020 64

2020 Marketing Social Media Advertising 64

NetBase

JULY 3, 2020

Will 4th of July marketing fizzle out this year? In 2019, 47+ million Americans traveled over 50 miles to celebrate with family and friends. In 2019, over $1 billion was spent on fireworks. And a whopping $1B+ was spent on fireworks in 2019! Surveying the Social Mood. Let’s explore how it could look.

Brands 95

Brands Marketing Travel 2019 95

CloudCherry

JANUARY 22, 2020

Unproven ROI. Progress isn’t socialized. Where once VoC could be characterized by tailored interactions and traditional market research initiatives like customer feedback surveys, there are now more CX channels than ever, so new technologies are warranted. 2019) “How to Transition Your Voice-Of-The-Customer Vendor.

White Paper 243

White Paper Social Media Feedback 2019 243

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. Why are influencers the most powerful marketing tactic at your disposal? It depends on who you ask. Are they correct?

2019 40

2019 Marketing Social Media ROI 40

NetBase

NOVEMBER 18, 2019

Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Environmental Buzz on Social Media Seems Easy, But. Her first post was in April 2019 after all: And it’s not only people that are paying attention – brands are as well. Let’s find out!

Social Media 40

Social Media Hotels Brands 2019 40

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! A significant group, falling under “other,” are agencies that defy neat categorization: And, in the report, we’ve compared insight against 2018 results to show you where the market is headed and how you can – and must – adapt. Run more effective marketing campaigns.

2019 52

2019 Entertainment Insights Social Media 52

NetBase

NOVEMBER 18, 2019

Its sights are set on creating an environmental buzz on social media and it has been pretty successful so far. Environmental Buzz on Social Media Seems Easy, But. Her first post was in April 2019 after all: And it’s not only people that are paying attention – brands are as well. Let’s find out!

Social Media 40

Social Media Hotels Brands 2019 40

Lithium

SEPTEMBER 12, 2019

Paid and organic social media are better together. Although organic and paid social media can seem to be at odds with each other, the truth is they are both equally important — and together can bring better results than they could individually. Proving the ROI of customer engagement is possible. Yes, numbers.

Engagement 40

Engagement Social Media 2019 ROI 40

Lithium

SEPTEMBER 12, 2019

Paid and organic social media are better together. Although organic and paid social media can seem to be at odds with each other, the truth is they are both equally important — and together can bring better results than they could individually. Proving the ROI of customer engagement is possible. Yes, numbers.

Engagement 40

Engagement Social Media 2019 ROI 40

ReviewTrackers

MAY 5, 2020

Utilize social media platforms. A 2019 report from BrandMuscle revealed that only 46 percent of its partners who were knowledgeable about marketing ROI claimed their business listings on Yelp. Utilize Social Media. You also need to engage with them through social media channels.

Social Media 110

Social Media Management Consumers 2019 110

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? Interactive Uses NetBase Audiences to Expand Addressable Market for Movie Titles.

Social Media 62

Social Media 2019 Multi-Channel Roadmap 62

SurveySparrow

JULY 17, 2019

The sometimes glaring price differentiation existing in today’s market makes it inevitable for companies to focus more on delivering unique and superior customer experience. Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar. A free trial is offered. Wrapping Up!

Customer Experience Management 55

Customer Experience Management 2019 Customer Experience Management 55

Kustomer

NOVEMBER 4, 2020

One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries. The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024. Data, Data, and More Data.

2021 140

2021 Customer Experience E-support Omnichannel 140

ReviewTrackers

APRIL 15, 2019

Utilize social media platforms. A 2019 report from BrandMuscle revealed that only 46 percent of its partners who were knowledgeable about marketing ROI claimed their business listings on Yelp. Utilize Social Media. You also need to engage with them through social media channels.

Definition 90

Definition Management Social Media Consumers 90

LiveChat

DECEMBER 6, 2019

Social media users share product recommendations that come from influencers. With social media influencers, you stand to gain trust and connections for your brand. When an influencer promotes your product, that’s social proof for your brand. That’s why influencer marketing is so potent.

Marketing 36

Marketing Customer Experience Social Media Advertising 36

GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. 75% of marketing leaders are failing to understand shifting consumer behavior. And guess what? Get the Guide.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. ” More notably, Chad built the Customer Success team from scratch for Vitrue, a social media marketing product suite, which was acquired by Oracle in 2012 for over $300M. .

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Oracle

JANUARY 10, 2020

Their CRM went live in time for the 2018 tax season, allowing citizens to contact tax specialists and ask questions in person or through email, phone, live chat, and social media to troubleshoot any misunderstandings. As the organization began to better understand citizen needs, its social media engagement rate doubled.

Government 55

Government Social Media 2018 Banking 55

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Published on: February 06, 2019. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Share this page on: Tweet.

2008 73

2008 White Paper 2019 Automotive 73

NetBase

JUNE 26, 2019

Social listening has created a whole new world of possibilities for marketers, and offers a host of both challenges and opportunities. Before you work up your next marketing plan, you should probably consider what amount of your brand’s budget should be directed toward social listening – so let’s start there: Top Brands’ Budgets.

Social Media 56

Social Media ROI Consumers Brands 56

LiveChat

DECEMBER 6, 2019

Social media users share product recommendations that come from influencers. With social media influencers, you stand to gain trust and connections for your brand. When an influencer promotes your product, that’s social proof for your brand. That’s why influencer marketing is so potent.

Marketing 28

Marketing Customer Experience Social Media Advertising 28

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. AdEspresso.

Social Media 77

Social Media 2019 Demo ROI 77

Natalie Petouhof

MARCH 10, 2016

Tweet New Call Tracking For Digital Marketing – Well if you thought the only people who cared about phone calls to brand were people in the contact center, then you may be surprised by DialogTech’s new solution. However, often times those “marketing” type calls go to the contact center.

Marketing 45

Marketing Contact Center ROI Advertising 45

Eptica

JULY 17, 2019

Date: Wednesday, July 17, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Empowering agility through AI-based Voice of the Customer programs. Published on: July 17, 2019. Marketers, therefore, need to embrace rather than fight it. The big disadvantage of text analytics is a lack of scalability.

2019 58

2019 Social Media Retail Events 58

Magellan Solutions

MAY 16, 2021

These can be done via telephone, email, website, social media, and live chat. For this reason, the market expects a fast and easy communication with different brands and companies. This helps brands build rapport and grow their market reach and increase their loyal customers. However, key industries emerged.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. According to a study on chatbot impact , overall market preference for chatbots as the primary mode of communication for customer service now sits at 45%. Lower service costs and substantial ROI. Travel: 16%. Finance: 5%.

2023 85

2023 Customer Service Healthcare Return on Investment 85

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Instant rewards. Gamification, for instance.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

ProProfs Chat

MAY 6, 2020

Marketing Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. Another factor that helps a business create great customer experience is its reputation in the market.

2020 66

2020 Customer Experience E Commerce E-support 66

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? Social Analytics Tools Are evolving along with consumers.

Social Media 76

Social Media 2020 Demo ROI 76

ProProfs Chat

NOVEMBER 29, 2019

Better Market Reach. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms. That’s because other support channels like social media platforms, call support, and emails increase the waiting time with which the customers aren’t that comfortable. .

2020 90

2020 E-support 2018 Hospitality 90

NetBase

OCTOBER 16, 2019

As we shared in our 2019 Report on Financial Services Best Practices , banks are generally performing dismally when it comes to adopting technological advances: And a huge online advancement revolves around customer experience. Important note: Accurate insight is a social media analytics tool differentiator.

Banking 40

Banking Retail Feedback Social Media 40

NetBase

OCTOBER 16, 2019

As we shared in our 2019 Report on Financial Services Best Practices , banks are generally performing dismally when it comes to adopting technological advances: And a huge online advancement revolves around customer experience. Important note: Accurate insight is a social media analytics tool differentiator.

Banking 40

Banking Retail Feedback Social Media 40