West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction.

Customer Service 26

Customer Service Multi-Channel Roadmap Contact Center 26

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Perhaps customer-specific strategies were not as well-defined as intended, or there was a misalignment between business outcomes and technology implementation.

Roadmap 41

Roadmap Workshop Webinar 2021 41

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

C3Centricity

JANUARY 4, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Well think again!

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Lincoln Murphy. Julie Hogan. Kristi Faltorusso.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

C3Centricity

JANUARY 13, 2021

Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? Well think again!

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

C Space

APRIL 18, 2019

His theory was that strategic inflection points are changes in a competitive business environment caused by new technology, new regulation, shifting consumer behaviors and values, or other socioeconomic forces: “A strategic inflection point is that which causes you to make a fundamental change in business strategy. billion industry by 2021.

Apparel 40

Apparel Social Media Entertainment 2002 40

Confirmit

JANUARY 19, 2021

As you may know, it’s been a busy start to 2021 for Confirmit. The merger is conditioned on receipt of regulatory approvals and is expected to close in the second quarter of 2021. In the first week of the year we announced our intention to merge with FocusVision.

2021 52

2021 Roadmap Customer Voice Technology 52

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here. Register Now.

2021 52

2021 Chief Customer Officer Travel Roadmap 52

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. They were later acquired by a noted Tier 1 technology company.

Roadmap 52

Roadmap Innovation Financial 2022 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. Technology is a means, not an end.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. Technology is a means, not an end. McKinsey and Co. That’s not the case.

2022 52

2022 Roadmap Customer Relationships Brands 52

Call Experts

APRIL 8, 2024

Identifying Opportunities for Improvement The customer journey is a roadmap for businesses to identify areas to improve the customer experience. This feedback-driven approach enables businesses to make data-backed decisions and innovate their products or services to meet evolving customer expectations.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. Guided by Agile practices and workflows, product-oriented teams thus work in continuous innovation cycles. That’s why product-oriented organizations establish processes that support Agile workflows.

Banking 52

Banking Innovation 2022 Government 52

ViiBE Blog

AUGUST 18, 2021

August 18, 2021. While there are many different ways to build a customer-centric culture, this article will focus on a few key areas like customer expectations and technology. . The customer success cycle is the roadmap to achieving this goal. 26 August 2021. 25 August 2021. 24 August 2021. ViiBE Blog.

Customer Centricity 52

Customer Centricity Net Promoter Score 2021 E-support 52

West Monroe

FEBRUARY 23, 2022

Evolving technology is key to achieving these goals. As a result, planning for the factory of the future often centers on the technology: What will it look like? What is the roadmap? And what new technologies will help us get us there? In fact, it’s likely harder work than simply implementing technology.

Leadership 52

Leadership Culture Technology Connections 52

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. And no, we aren’t talking about our esteemed canine guests from Fosters & Paws.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Call Experts

JULY 13, 2023

Identifying Opportunities for Improvement The customer journey is a roadmap for businesses to identify areas to improve the customer experience. This feedback-driven approach enables businesses to make data-backed decisions and innovate their products or services to meet evolving customer expectations.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

Clarivate

NOVEMBER 7, 2023

To meet these challenges, Clarivate is developing cutting-edge AI technology that will remove roadblocks in the research and publishing process and ultimately contribute to the betterment of research. Researchers may rightly question whether they can trust the technology at this early stage in its lifecycle.

Reference 64

Reference Presentation Roadmap Consulting 64

Kustomer

AUGUST 19, 2021

By sitting down and asking and saying, “I’m now going to come back to you with not only this year’s roadmap, but let’s also look at the three year strategic plan.” We are a product innovator culture, and that’s just who we are. So I really think it’s key. Gabe Larsen: (03:35). I love that.

Culture 98

Culture Chief Customer Officer NPS B2B 98

Gainsight

AUGUST 10, 2020

Now is time to determine the engagements that are easily automated and find technology that will help you operationalize. . The CS org is a gold mine of feedback and potential innovation for your product team to leverage. Perhaps this is a silver lining of discovery and innovation amid this crisis.

Leadership 59

Leadership 2020 Events Customer Success 59

Lithium

FEBRUARY 3, 2021

Last month Khoros announced that it has acquired Flow.ai , an innovative conversational AI platform for designing and managing chatbots. Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Khoros Roadmap Webinar | February 2021.

2021 52

2021 Webinar Roadmap Blog 52

CSM Magazine

FEBRUARY 14, 2023

Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. Technology is a key building block, but it is only one tool in the whole kit. Savvy organizations recognize that technology alone is not the answer.

Contact Center 52

Contact Center 2023 2022 Consulting 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Need for regional or enterprise level technology and process standards to guide timely tuck-ins for established platforms.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Key trends Growth in veterinary sector consolidation, with the market share of U.S.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Need for regional or enterprise level technology and process standards to guide timely tuck-ins for established platforms.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

Gainsight

JUNE 10, 2021

But overall, having an interest in data and technology is key, after all, understanding data is fundamental to the job! Despite the size and global complexity of the company, they developed a vision and roadmap to success with four KPI: revenue growth, lead pass to Sales, retention, and merchant satisfaction NPS.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52