Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Khoros Roadmap Webinar Tuesday, June 8 • Register today! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way.

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2021 Webinar Events Social Media 52

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Now more than ever, technology is vitally important. Define your digital roadmap, including expectations, roles and responsibilities, and timing.

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Contact Center 2022 Call Center Roadmap 266

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent , who specialise in enabling Contact Centres Agents to have better conversations with customers through their Quality Assurance (QA) and Performance Improvement platform, are celebrating a record 2021 which saw revenues double in the year to December 31, which also saw it boost its staff numbers and clients.

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2022 2021 Roadmap 2020 52

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Now more than ever, technology is vitally important. Define your digital roadmap, including expectations, roles and responsibilities, and timing.

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

CSM Magazine

MARCH 14, 2022

With the launch of this partnership, users of Nicereply and EvaluAgent will be able to close the loop between the voice of the customer and internal quality scores without the need to change survey supplier or invest in additional technology.

Customer Service 52

Customer Service Net Promoter Score Roadmap Effort Score 52

Playvox

AUGUST 8, 2022

In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. In April 2021, a record 4 million Americans quit their jobs. These four themes provide a solid roadmap for successful retention: 1. Technology. There was a mass exodus.

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Contact Center 2022 2021 Leadership 78

ViiBE Blog

OCTOBER 28, 2021

Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). This requires companies to design a positive customer journey at each touchpoint along the customer roadmap.

Social Media 52

Social Media 2023 Roadmap E-support 52

Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

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Roadmap Workshop 2021 Communication 63

Gainsight

NOVEMBER 13, 2023

And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI more meaningful and using the latest Generative AI technologies to add more value to our customers’ day-to-day needs. calls, with future integrations on the immediate roadmap.

Customer Success 52

Customer Success Roadmap 2021 Customer Insights 52

West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 technologies will be significant to reaching sustainability targets. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 technologies will be significant to reaching sustainability targets. Green IT : Enterprise technology accounts for 1% of global greenhouse emissions. The result?

2021 52

2021 2022 Metrics 2030 52

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. In APAC, Calabrio on-boarded 47 new customers in 2020, and so far in 2021 is already up 400% since Q1 2020. Calabrio will be the first to provide a truly region-specific cloud WEM here.

Engagement 52

Engagement Management 2020 Roadmap 52

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. With 20+ sessions and a dozen hours of content from the event available on-demand, you and your beta program will be ready to tackle whatever surprises 2021 has in store. Engaging Testers.

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2020 2021 Webinar ROI 75

CSM Magazine

JUNE 14, 2022

When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. Moving to the cloud means this level of security for your data is instantly available to you.

Banking 59

Banking 2021 Roadmap 2022 59

COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. Certification provides a roadmap for reconstructing processes and preparing for change. They also merit increasing employee engagement initiatives. are the latest updates.?.

Customer Experience 102

Customer Experience Contact Center Consulting Metrics 102

Kerry Bodine

DECEMBER 30, 2020

Consider this your high-level roadmap for developing journey maps and using them to drive action. For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing. Let us know below!

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2020 Customer Experience Customer Journey Customer Journey Mapping 90

CustomerSuccessBox

JANUARY 10, 2022

You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. According to this year’s survey data and payscale data , the average salary for customer success managers in 2021 is $94,000. Additional Resource: Top 6 Focus Areas for a Customer Success Leader.

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2022 Customer Success Management 2021 52

Optimove

AUGUST 12, 2021

We are deeply proud to announce that Optimove has been recognized as a Leader in “The Forrester Wave : Cross-Channel Campaign Management (Independent Platforms), Q3 2021” (CCCM). This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Understanding The Wave Report.

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Management 2019 Telecommunications 2021 82

Optimove

MAY 20, 2021

The following represents Optimove’s interpretation of the 2021 Critical Capabilities for Multichannel Marketing Hubs evaluation and to help marketers better understand the results as they pertain to Optimove. Next-Gen Technology Roadmap. In-Depth: Critical Capability Use Cases. Campaign Creation. Personalized Engagement.

Marketing 52

Marketing 2021 Measurement Roadmap 52

Magellan Solutions

AUGUST 1, 2022

As tech-enabled firms flourished and businesses reduced expenses during the COVID-19 pandemic, the Philippines’ economically significant BPO industry exceeded revenue and hiring expectations last 2021. . BPO Industry in the Philippines Statistics 2021. In 2021, the sector had earnings of $29.49 Source: IBPAP. Key points.

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ViiBE Blog

JULY 22, 2022

Subscribe to our newsletter Get updates and learn from industry experts Email Subscribe Request a free demo Subscribe to our newsletter Email Submit More to Explore Technology 5 benefits of interoperability for the digital market Anna Gorina 21 June 2023 CRM How can live chat integration with co-browsing improve CX?

Social Media 52

Social Media Omnichannel E-support 2021 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. Perhaps customer-specific strategies were not as well-defined as intended, or there was a misalignment between business outcomes and technology implementation.

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Roadmap Workshop Webinar 2021 41

Qualtrics

FEBRUARY 5, 2021

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Best use of technology.

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Customer Service Multi-Channel Roadmap Contact Center 26

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Totango

SEPTEMBER 17, 2021

We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Informs Your Product Roadmap.

Sales 74

Sales Customer Journey Mapping Loyalty User Experience 74

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Lincoln Murphy. Kristi Faltorusso. Sue Nabeth Moore.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. Certification provides a roadmap for reconstructing processes and preparing for change. They also merit increasing employee engagement initiatives. are the latest updates.?.

Contact Center 52

Contact Center Consulting Metrics Roadmap 52

C3Centricity

JANUARY 4, 2021

Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? This article explains why technology will support but not replace good analysis and thinking. Well think again!

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Customer Centricity 2020 Hospitality Article 62

Gainsight

APRIL 12, 2022

While you have been planning and thinking through your improvement roadmap, your team may not yet have the same level of understanding. Data suggests that leveraging technology management consultants is a business staple that is here to stay : industry revenue was expected to grow 8.6% Remain Customer-Centric.

Customer Centricity 52

Customer Centricity Customer Journey Mapping Consulting Roadmap 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 Roadmap 40

C3Centricity

JANUARY 13, 2021

Why Technology Won’t Help You Understand Your Customers. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business? This article explains why technology will support but not replace good analysis and thinking. Well think again!

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. Thus, it results in employees that are already familiar with the basics of technology and skills. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. They all fall under the IBPAP roadmap. Technology hubs.

Call Center 52

Call Center 2022 Roadmap 2016 52

VDS

JULY 20, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner. Now more than ever, technology is vitally important. Define your digital roadmap, including expectations, roles and responsibilities, and timing.

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

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2021 Customer Success Chief Customer Officer Leadership 98

CSM Practice

MARCH 8, 2021

Delphix has 100 CSMs with projections to grow the team by 30% in 2021. They needed to build a data-driven model for their team, so they came up with a 5-year roadmap, which included the following: Building the foundation. Enterprise-based products. Their Customer Success organization has ~100 team members and is looking to grow.

Customer Success 52

Customer Success Customer Journey Mapping Customer Retention Customer Journey 52

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. Register here. Register Now.

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2021 Chief Customer Officer Travel Roadmap 52