Lithium

JANUARY 4, 2022

But as the year flew by, we learned a lot about customer engagement. We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. Engaging Discussions. So, what now? Look, we don’t have a crystal ball.

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2022 Webinar Events Contact Center 52

Upstream Works

JANUARY 5, 2022

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022. Think about CX becoming digital CX.

2022 78

2022 Contact Center Technology Engagement 78

Comm100

NOVEMBER 29, 2021

All of these pandemic repercussions will continue to reverberate across customer service teams and drive the major trends in the year to come, and likely far beyond. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

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2022 Customer Service Omnichannel 2021 65

Lithium

JANUARY 20, 2022

Read the Community Manager Burnout blog , with some time-management tips that every social media and community manager should know. Unlocking Community Engagement. The top 4 customer engagement trends for 2022. Snack Breaks & Hot Takes: Community Benchmarks for 2022. Getting Started. CX Confessions.

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2022 Social Media Article Metrics 52

Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. Research shows that 33% of customers are most frustrated by repeating themselves to multiple support reps.

2022 52

2022 Customer Service Omnichannel Social Media 52

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

2024 109

2024 Automotive 2023 Healthcare 109

Optimove

SEPTEMBER 20, 2022

When you’re planning for World Cup success, you’ll need to go beyond a one-size-fits-all approach so you can maximize engagement across the different subsets of your users. By creating targeted messaging for your established audiences, you’ll be in a far better position to drive engagement. Re-engage lapsed users. Bottom line?

2022 52

2022 Retail Sports Events 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. He is a complete customer-centric growth mastermind.

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2022 Customer Success 2021 Consulting 52

CX University

MARCH 18, 2024

From personalized product recommendations and tailored marketing messages to customized pricing and individualized customer service interactions, hyper-personalization enables businesses to deliver seamless and engaging experiences across all touchpoints. This approach significantly improved customer engagement and loyalty.

Customer Experience 52

Customer Experience Retail 2023 2022 52

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? They’re based on the consistent work that Customer Success has done to get where they are today. In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). Customer Success flexes its authority. Bill asked.

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2022 Customer Success Metrics Customers 97

Alliance by IFS

FEBRUARY 10, 2022

Last year’s Formula 1 season had all the hallmarks of a classic battle between titans, Lewis Hamilton and Max Verstappen, The post Our IFS Roving Reporter gives us his F1 predictions for 2022 appeared first on IFS Blog.

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2022 Blog Automotive Brands 49

SaleMove

FEBRUARY 10, 2023

billion by Q3 2022. With an increasing number of competitors, it is important to attract and retain the […] The post Three Ways To Win Over Personal Lending Customers appeared first on Glia Blog | Digital Customer Service Explained. In fact, the existing personal loan debt was $209.6

2022 79

2022 Blog Customers Customer Service 79

Lithium

APRIL 5, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Read the full Spring Launch blog. Some blog areas are limited to Khoros customers only.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

Optimove

OCTOBER 20, 2022

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

Customer Relationships 98

Customer Relationships Consumers Marketing 2007 98

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Interactions

MAY 20, 2022

Energy prices are expected to rise by at least 50% in 2022, meaning companies are under more pressure than ever to make sure their customers are happy. This blog will look at three methods of how to do this, namely price, sustainability, and good customer experience.

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2022 Consumers Customer Retention Technology 62

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. In 2023, it will become table stakes. This is another form of automation.

2023 78

2023 Virtual Agent Contact Center Customer Experience 78

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. We’re here to bring you the who, what, when, where, and most importantly, the why with all things customer experience and Khoros. Available On-demand.

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Multi-Channel Leadership Roadmap 2022 52

Optimove

OCTOBER 5, 2023

When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  The Frightening Intimidation of Marketing AI While AI holds incredible potential to revolutionize customer engagement and personalization, it can also be an intimidating prospect. Fright Level: 4. Fright Level: 5.

Marketing 119

Marketing 2023 Loyalty Consumers 119

Kustomer

OCTOBER 28, 2022

Since then, 81% of organizations cite CX as a competitive differentiator and research continues to support the notion that more organizations are leveraging differentiated customer experience to gain an edge against their competition. By ignoring customer service, brands are missing out on market share and revenue.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. Contact Center & Customer Services Summit | September, 11-12 | Manchester, UK. Digital Customer Engagement Summit | October, 19 | London, UK.

2023 94

2023 Customer Experience Contact Center Financial 94

Optimove

AUGUST 31, 2023

Further, the role of relevancy in driving consumer engagement with marketing content is unmistakable. ” In our work with hundreds of major B2C brands, we have observed that relevance plays a pivotal role in enhancing customer engagement across diverse industries such as finance, retail, and gaming.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. Need a bit of convincing? The result?

Brands 52

Brands Marketing 2025 Events 52

BirdEye

DECEMBER 8, 2022

Community blogging 15. Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. As of July 2022, TikTok has reached one billion monthly active users. Engage with your followers directly through messages, comments, and posts. Social messaging 11.

Social Media 98

Social Media Brands Entertainment Connections 98

Alliance by IFS

JUNE 28, 2022

The post What a Moment of Service™ looks like – IFS is recognized as one of Gartner Peer Insights 2022 Top Customer Choices for EAM appeared first on IFS Blog. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer.

2022 26

2022 Insights Blog Customers 26

CustomerSuccessBox

MARCH 23, 2022

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. What is a Customer Engagement Model? Retention Models.

Customer Engagement 52

Customer Engagement 2022 Engagement Customers 52

Optimove

DECEMBER 5, 2023

Generative AI turns data into insight to bridge this gap, helping you determine which campaigns resonate with your customers. For example, ask which campaigns my VIP customers respond to? On which execution channel did VIP customers engage with? Which product did they spend the most on?

Marketing 59

Marketing Download 2022 Insights 59

Stella Connect

JANUARY 28, 2022

If there’s one thing we’ve learned from asking consumers what factors matter the most when influencing their purchasing decisions and brand loyalties as part of our Customer Service Trends for 2022 report , it’s that the power of customer service is real. 6: Have a service recovery strategy.

Customer Service 52

Customer Service Customer Service Training 2022 Social Media 52

SurveySparrow

SEPTEMBER 22, 2022

It’s calculated by asking customers how likely they are to recommend a company’s products or services to a friend or family member on a scale of 0-10. As of 2022, Apple’s NPS score is 72 — almost 20 points higher than the industry average of 54. So, what’s so special about Apple’s NPS?

NPS 59

NPS Net Promoter Score Loyalty Programs Innovation 59

Comm100

JUNE 23, 2022

Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs. In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Integrated chatbot .

Events 84

Events Healthcare 2022 Insights 84

Optimove

OCTOBER 18, 2022

DynamicMail offers dozens of ways for marketers to increase customer engagement and spend by embedding dynamic, interactive, and personalized content into emails. It builds the content to serve customers exactly what they want to see in the email. At Optimove, we call it DynamicMail. Here’s how they went about it.

Retail 52

Retail 2022 Blog Measurement 52

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. It’s been a wild year in the world of digital customer engagement, I hope you continue to share your journey with us here on Atlas. Top Engaged Contributors.

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2021 Events 2022 Metrics 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Currently, she is the Vice President of Customer Experience at Bugcrowd. Amarachi Ogueji.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

ShepHyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.

Article 13

Article 2022 Customer Service Contact Center 13

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adrian Swinscoe. Annette Franz. Hiten Shah.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Lumoa

APRIL 7, 2022

This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. These include customer satisfaction, customer loyalty, and customer engagement. Second, focus on increasing customer loyalty. Finally, focus on improving customer engagement.

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NPS Net Promoter Score Banking CEM 83