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Unbelievable: Latest Airline Fiasco!

Beyond Philosophy

RyanAir, Europe’s largest airline, in my view are the epitome of a poor Customer Experience. Over the last few days, they have proven this yet again as the airline has begun cancelling hundreds of flights. RyanAir clearly do not understand that happy customers are more likely to remain loyal.

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Reinventing airline loyalty with LoyaltyPlus FrequentFlyer

LoyaltyPlus

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. E-mail: info@loyaltyplus.cloud. • Tel: (+27) 012 640 0100.

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First 100% Remote Airline Loyalty Implementation from LoyaltyPlus

LoyaltyPlus

We’re all very aware of the unique and unprecedented challenges airlines face today. As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. But now we’re emerging into the open market.

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5 Rules That Absolutely Build Customer Loyalty

Beyond Philosophy

Airlines have this a bit, too. Many times, you fly an airline even when you don’t like them. In this case, consider Ryanair, the budget airline in Europe. If some other airline provided better service at the same price, people would flock to them. . It’s the same situation with airline loyalty programs.

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The Kustomer Service Pulse: Worst Customer Service Moments

Kustomer

In today’s digital age, where countless individuals have access to the internet and social media platforms, any customer interaction, whether positive or negative, has the potential to become widely publicized. This can significantly impact a company’s reputation and influence the loyalty of their customer base.

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3 Inspired Ways to Increase Customer Value

Experience Investigators by 360Connext

For leaders to make smart decisions about who the best, most loyal and most profitable customers are, they need to understand the makeup of the customer population. This often means creating special loyalty programs , elite experiences, and special perks to maintain the top 1% of customers. How do you gauge customer value?

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5 Top Customer Service Articles of the Week 5-16-2022

ShepHyken

Be a ‘Method Customer’ to Improve Customer Experience by Justin Racine. CMSWire) Brands spend exorbitant amounts of dollars, resources and time to connect with their customer base to understand them better. Power 2022 North America Airline Satisfaction Study. What makes a consumer tick?

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